Talkatone: WiFi Text & Calls

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Talkatone: WiFi Text & Calls's key feedback

Login Issues

A significant number of users, approximately 20%, report being unable to log in after updates or experiencing persistent login errors, which prevents them from using the app effectively.

I can't log in after updating the app, and it's frustrating.

Dropped Calls

Around 15% of users experience frequent call drops, with calls lasting only a few minutes before disconnecting, which disrupts communication.

Calls last about 4 minutes before being dropped.

Account Deactivation

Approximately 10% of users have had their accounts deactivated without clear reasons, leading to loss of access and dissatisfaction with customer support.

My account was deleted without explanation, and support said it was irreversible.

Subscription and Credit Issues

About 12% of users face issues with subscriptions not working as expected, such as not receiving promised services or unexpected credit deductions.

I paid for unlimited talk time but can't use the app, and support is unresponsive.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TextNow

TextNow receives mixed feedback, with users appreciating its free service and functionality, but many complain about frequent ads, spam calls, and recent price hikes. Some users report issues with app performance and customer support, leading to frustration.

#2 RUNNER UP

Talkatone: WiFi Text & Calls

Talkatone has a mix of positive and negative feedback. Users appreciate its free calling and texting features, but many report issues with account management, app reliability, and customer support. Some users find the app essential, while others are frustrated by technical glitches and service limitations.

#3 Straggler

Google Voice

Google Voice is praised for its free service and integration with Google accounts, but users frequently report bugs, app performance issues, and lack of customer support. Many users find it useful for international travel and avoiding spam, but are frustrated by its outdated features and frequent glitches.

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Nuggets

Major Highlights of the Week

Users face persistent login errors, preventing access to their accounts, especially after updates. This issue disrupts user experience and hinders app functionality.

I can't log in after updating the app, and it's frustrating.

Account Deactivation

Accounts are being deactivated without clear reasons, causing users to lose access and trust in the service. This unpredictability in account management is a significant concern.

My account was deleted for no reason, and support said it's irreversible.

Call Drops

Calls frequently drop after a few minutes, affecting the reliability of the app for communication. This issue undermines the core functionality of the app.

Calls last about 4 minutes before being dropped.

Subscription Confusion

Users are confused about subscription requirements for features previously free, leading to dissatisfaction. This change in service terms without clear communication impacts user trust.

Logout Functionality

The app lacks a logout feature, which has been a long-standing user request. This absence affects user control over their accounts and security.

There's no way to log out, and this issue has been ignored for years.

Credit Deduction

Credits are deducted due to inactivity, frustrating users who expect their purchased credits to remain available. This policy is perceived as unfair and greedy.

Credits are deducted for inactivity, which feels greedy and unfair.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face persistent login errors, preventing access to their accounts, especially after updates. This issue disrupts user experience and hinders app functionality.

Account Deactivation

Accounts are being deactivated without clear reasons, causing users to lose access and trust in the service. This unpredictability in account management is a significant concern.

Call Drops

Calls frequently drop after a few minutes, affecting the reliability of the app for communication. This issue undermines the core functionality of the app.

Subscription Confusion

Users are confused about subscription requirements for features previously free, leading to dissatisfaction. This change in service terms without clear communication impacts user trust.

Logout Functionality

The app lacks a logout feature, which has been a long-standing user request. This absence affects user control over their accounts and security.

Credit Deduction

Credits are deducted due to inactivity, frustrating users who expect their purchased credits to remain available. This policy is perceived as unfair and greedy.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've had several ongoing issues with Talkatone. Calls keep dropping, I can’t receive incoming calls, and now my account says it’s not authorized. It’s been frustrating and unreliable overall. Hoping the service improves soon.

Ruger308

I wanted to subscribe to Talkatone Plus but was unable to do so even when I have enough money for the monthly charge. This is really disappointing.

PatrikWura

This app advertises free calls to US numbers, but it refers to toll-free numbers. You still need to buy credits to call cell numbers and numbers that are not toll-free.

beckymom

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I wanted to subscribe to Talkatone Plus but was unable to do so even when I have enough money for the monthly charge. This is really disappointing.

Kelly Williams

Google Play

This app advertises free calls to US numbers, but it refers to toll-free numbers. You still need to buy credits to call cell numbers and numbers that are not toll-free.

Koray Okumus

Google Play

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User Experience Report

Report Date

Talkatone: WiFi Text & Calls

Top Insights This Week

Login Issues

Dropped Calls

Account Deactivation

Subscription and Credit Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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