Chalkboard Fantasy Sports

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Chalkboard Fantasy Sports

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Chalkboard Fantasy Sports's key feedback

1

Withdrawal Issues

A significant number of users, approximately 15%, report difficulties withdrawing their winnings, with some experiencing errors or restrictions that prevent them from accessing their funds. This issue is causing frustration and distrust among users who expect seamless transactions.

I faced multiple errors when trying to withdraw my winnings, and customer support was unhelpful.

2

Account Limitations

Around 10% of users have experienced unexpected account limitations, such as reduced betting limits or restricted access to promotions, often without clear explanations. This has led to dissatisfaction as users feel unfairly treated and unable to fully enjoy the app's offerings.

My account was suddenly restricted to a $1 betting limit without any explanation from support.

3

Promotional Concerns

Approximately 8% of users are unhappy with the promotional offers, citing low payouts and limited availability across sports. Users feel that the promotions are not competitive compared to other platforms, reducing the app's appeal.

The promos are not appealing, with low payouts and limited sports coverage.

4

Technical Glitches

About 5% of users report technical issues such as app freezing or notifications obstructing the screen, which disrupts their experience and makes the app difficult to use effectively.

The app frequently freezes, and notifications block my view, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings
DraftKings receives high praise for its user-friendly interface, quick cashouts, and numerous promotions, making it a favorite among users. However, some users report issues with customer service and occasional glitches, but overall, it is considered a reliable platform.

#2 RUNNER UP

Chalkboard Fantasy Sports
Chalkboard Fantasy Sports is appreciated for its unique features like Shield Play and Live Picks, as well as its user-friendly design. However, some users express frustration with account limitations and withdrawal issues, indicating a mixed experience.

#3 Straggler

FanDuel
FanDuel faces significant criticism due to technical issues, especially during peak times, and poor customer service. Many users report being unable to cash out or access their bets during outages, leading to a loss of trust in the platform.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings
#1 Users Choice
DraftKings receives high praise for its user-friendly interface, quick cashouts, and numerous promotions, making it a favorite among users. However, some users report issues with customer service and occasional glitches, but overall, it is considered a reliable platform.
Chalkboard Fantasy Sports
#2 Runner-up
Chalkboard Fantasy Sports is appreciated for its unique features like Shield Play and Live Picks, as well as its user-friendly design. However, some users express frustration with account limitations and withdrawal issues, indicating a mixed experience.
FanDuel
#3 Straggler
FanDuel faces significant criticism due to technical issues, especially during peak times, and poor customer service. Many users report being unable to cash out or access their bets during outages, leading to a loss of trust in the platform.

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Nuggets

Major Highlights of the Week

Deposit Issues
Users face difficulties depositing money into their accounts, which is a critical barrier to engagement and revenue generation. A user expressed frustration, stating they couldn't deposit money despite having no issues with other apps.
I can't even deposit money into my account, unlike other betting apps.
App Freezing
The app frequently freezes or gets stuck, disrupting the user experience and potentially leading to user churn. One user reported the app getting stuck upon opening, even after updating.
The app gets stuck whenever I open it, even after updating.
Withdrawal Problems
Users encounter significant issues when attempting to withdraw their winnings, which undermines trust and satisfaction. A user mentioned being unable to redeem their money due to issues with linking their debit card.
I can't redeem my money because my debit card won't link, even though I added cash from it.
Account Limitations
Some users experience unexpected account limitations, such as reduced betting limits, which can deter continued use. A user was frustrated when their account was limited to a $10 max payout after winning.
After winning, my account was limited to a $10 max payout, which is frustrating.
Promo Restrictions
Promotional offers are perceived as misleading or restrictive, affecting user perception of fairness and value. A user complained about cash-out options being suspended, preventing early cash-outs.
They offer cash-out options but suspend them, so you can't cash out early.
Bet Alterations
Users report unauthorized changes to their bets, which raises concerns about the app's integrity and reliability. One user claimed their bet was altered from under to over without consent.
My bet was changed from under to over without my consent, and they denied it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Deposit Issues
Users face difficulties depositing money into their accounts, which is a critical barrier to engagement and revenue generation. A user expressed frustration, stating they couldn't deposit money despite having no issues with other apps.
App Freezing
The app frequently freezes or gets stuck, disrupting the user experience and potentially leading to user churn. One user reported the app getting stuck upon opening, even after updating.
Withdrawal Problems
Users encounter significant issues when attempting to withdraw their winnings, which undermines trust and satisfaction. A user mentioned being unable to redeem their money due to issues with linking their debit card.
Account Limitations
Some users experience unexpected account limitations, such as reduced betting limits, which can deter continued use. A user was frustrated when their account was limited to a $10 max payout after winning.
Promo Restrictions
Promotional offers are perceived as misleading or restrictive, affecting user perception of fairness and value. A user complained about cash-out options being suspended, preventing early cash-outs.
Bet Alterations
Users report unauthorized changes to their bets, which raises concerns about the app's integrity and reliability. One user claimed their bet was altered from under to over without consent.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has a simple, easy-to-use interface with daily specials that make it enjoyable for casual fans to bet on their favorite players.
KennySlocumb
I won two $2000 bets in my first week, but then my account was limited to a max payout of $10, which was disappointing because I liked the platform.
Ismail Hernandez
I had issues with withdrawing my winnings, as the app wouldn't link my debit card for redemption, causing stress and unresolved problems.
Vena87

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has a simple, easy-to-use interface with daily specials that make it enjoyable for casual fans to bet on their favorite players.
Candice Wu
App Store
I won two $2000 bets in my first week, but then my account was limited to a max payout of $10, which was disappointing because I liked the platform.
Kelly Williams
Google Play
I had issues with withdrawing my winnings, as the app wouldn't link my debit card for redemption, causing stress and unresolved problems.
Koray Okumus
Google Play

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