Chalkboard Fantasy Sports

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Chalkboard Fantasy Sports's key feedback

Withdrawal Issues

Many users report difficulties withdrawing their funds, with some unable to access their money at all. Approximately 20% of users seem to be affected by this issue, leading to frustration and accusations of the app being a scam.

I can't withdraw my money, and it always says failed or unavailable.

App Crashes

The app frequently crashes, especially on Android devices, making it difficult for users to place bets or even log in. This issue affects around 15% of users, causing significant inconvenience and dissatisfaction.

The app crashes every time I try to make an entry, making it unusable.

Verification Problems

Users experience issues with account verification, preventing them from depositing or accessing their accounts. This problem affects about 10% of users, leading to complaints about the app's reliability.

I can't get past the verification stage, and it's been days without a solution.

False Promotions

Some users feel misled by promotions that are not honored, such as deposit matches or bonus cash that disappear. Approximately 8% of users report this issue, leading to distrust in the app's promotional offers.

I didn't receive the bonus cash promised, and support was unhelpful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sleeper

Sleeper is highly praised for its user-friendly interface and engaging features, making it a favorite among fantasy sports enthusiasts. Users appreciate its quick updates and the ability to manage leagues efficiently, although some have noted occasional bugs and crashes.

#2 RUNNER UP

Chalkboard Fantasy Sports

Chalkboard Fantasy Sports receives mixed feedback, with users appreciating its potential for high payouts and quick withdrawals. However, some users report issues with customer support and app functionality, leading to frustration and comparisons to more reliable competitors.

#3 Straggler

Underdog Fantasy

Underdog Fantasy is well-regarded for its innovative approach to fantasy sports, particularly its best ball drafts. Users enjoy the app's ease of use and the variety of contests available, though some have experienced technical issues and delays in customer support.

Nuggets

Major Highlights of the Week

Withdrawal Issues

Users face significant challenges withdrawing funds, with reports of failed transactions and unresponsive support. This creates a perception of the app as unreliable and potentially fraudulent.

I can't withdraw my money; it always says failed or unavailable, making this app seem like a scam.

Verification Problems

The app's verification process is flawed, preventing users from signing up or accessing their accounts. This issue leads to frustration and loss of trust in the platform.

I can't get past the verification stage, making the app unusable.

Update Glitches

The app frequently prompts users for updates that do not exist, causing confusion and hindering functionality. This persistent issue affects user experience and app reliability.

The app keeps saying there's an update, but there isn't one available in the Play Store.

Android Compatibility

Android users experience frequent crashes and performance issues, indicating a lack of optimization for the platform. This disparity in user experience between iOS and Android users is a significant concern.

The app crashes constantly on my Android device, making it unusable.

Customer Support Deficiencies

Customer support is often unresponsive or unhelpful, exacerbating user frustrations with app issues. This lack of effective support damages the app's reputation and user satisfaction.

Support is useless; they just repeat the same steps without resolving the issue.

Promotional Discrepancies

Users report discrepancies between advertised promotions and actual offerings, leading to accusations of false advertising. This inconsistency undermines trust and user engagement.

The app's promos are lies; I didn't receive the bonus match as promised.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Withdrawal Issues

Users face significant challenges withdrawing funds, with reports of failed transactions and unresponsive support. This creates a perception of the app as unreliable and potentially fraudulent.

Verification Problems

The app's verification process is flawed, preventing users from signing up or accessing their accounts. This issue leads to frustration and loss of trust in the platform.

Update Glitches

The app frequently prompts users for updates that do not exist, causing confusion and hindering functionality. This persistent issue affects user experience and app reliability.

Android Compatibility

Customer Support Deficiencies

Customer support is often unresponsive or unhelpful, exacerbating user frustrations with app issues. This lack of effective support damages the app's reputation and user satisfaction.

Promotional Discrepancies

Users report discrepancies between advertised promotions and actual offerings, leading to accusations of false advertising. This inconsistency undermines trust and user engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very buggy, constantly crashing and freezing, especially on Android. It keeps prompting for updates that don't exist, making it frustrating to use. Please fix these issues to improve user experience.

Carlos Quevedo

Week of May 26th, 2025

I had a parlay with a leg that should’ve been voided and cashed out my parlay. Talked with Michael in support and he listened to my issue and resolved the problem after listening to my side of it all. Long story short game never started player should’ve been voided and Michael helped void the leg so I can get my pay! THANK YOU MICHAEL

Coby M Brown

Week of May 26th, 2025

This app is great, the live support has quick responses and they are incredible. The cash out feature is an amazing feature as well, highly recommend.

Tonyballer123

Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

This app is great, the live support has quick responses and they are incredible. The cash out feature is an amazing feature as well, highly recommend.

Koray Okumus

Google Play

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User Experience Report

Chalkboard Fantasy Sports

Top Insights This Week

Withdrawal Issues

App Crashes

Verification Problems

False Promotions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts