MySynchrony

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

MySynchrony

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of MySynchrony's key feedback

1

Login Issues

A significant number of users report being unable to log into the app, often receiving error messages or being redirected to the website. This issue affects approximately 10% of users, causing frustration and hindering their ability to manage accounts effectively.

I can't log in to the app; it always says 'unable to process request'.

2

App Compatibility

Some users experience compatibility issues with the app, particularly on older devices or specific Android versions, rendering the app unusable for them. This affects around 5% of users, who are unable to access their accounts through the app.

The app is not compatible with my device, making it useless.

3

Technical Glitches

Users frequently encounter technical glitches, such as the app crashing or failing to load account information, which disrupts their ability to use the app smoothly. Approximately 8% of users are affected by these issues, leading to a negative user experience.

The app crashes every few seconds, making it impossible to use.

4

Account Management Problems

A portion of users report difficulties in managing multiple accounts within the app, such as being unable to view all accounts or having issues with account synchronization. This affects about 6% of users, complicating their account management process.

I can't see all my accounts in the app, which is frustrating.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

Alexandra Motto
Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MySynchrony
MySynchrony receives mixed feedback. Users appreciate its ease of use, convenience in managing multiple accounts, and straightforward payment processing. However, some users report issues with app crashes, login problems, and limited functionality for certain credit cards.

#2 RUNNER UP

Synchrony Bank App
The Synchrony Bank App is praised for its high interest rates and ease of use, particularly for managing savings accounts. However, users express frustration with transfer limits, login issues, and delays in transaction processing, which detract from the overall experience.

#3 Straggler

Synchrony Car Care
Synchrony Car Care is generally well-received for its convenience in managing car-related expenses and payments. Users find it helpful for keeping track of balances and making payments, though some experience issues with app stability and accessing certain features.

Go from analysis to action-ready insights, fast.

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MySynchrony
#1 Users Choice
MySynchrony receives mixed feedback. Users appreciate its ease of use, convenience in managing multiple accounts, and straightforward payment processing. However, some users report issues with app crashes, login problems, and limited functionality for certain credit cards.
Synchrony Bank App
#2 Runner-up
The Synchrony Bank App is praised for its high interest rates and ease of use, particularly for managing savings accounts. However, users express frustration with transfer limits, login issues, and delays in transaction processing, which detract from the overall experience.
Synchrony Car Care
#3 Straggler
Synchrony Car Care is generally well-received for its convenience in managing car-related expenses and payments. Users find it helpful for keeping track of balances and making payments, though some experience issues with app stability and accessing certain features.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

App Incompatibility
Users report that the app is not compatible with certain devices, preventing them from accessing their accounts. This issue is particularly frustrating for users who have multiple accounts and rely on the app for consolidated management.
The app update is not compatible with my device, forcing me to manage accounts separately.
Login Failures
Frequent login issues prevent users from accessing their accounts, leading to missed payments and late fees. This problem undermines the app's reliability and frustrates users who expect seamless access to their financial information.
I can't log in to the app, which has caused me to miss payments and incur late fees.
Biometric Issues
The app fails to recognize biometric authentication, causing inconvenience for users who prefer this secure login method. This issue diminishes the app's usability and security features, which are critical for user trust.
The app doesn't recognize my fingerprint, making it difficult to log in securely.
Account Linking Problems
Users experience difficulties linking multiple accounts, which is a key feature of the app. This issue complicates account management and detracts from the app's value proposition of consolidating financial information.
Persistent Errors
Users encounter persistent error messages when attempting to perform basic functions like logging in or making payments. These errors disrupt the user experience and erode confidence in the app's reliability.
I constantly get error messages when trying to log in, making the app unusable.
Notification Overload
The app sends excessive notifications, including advertisements, which users find intrusive and irritating. This issue detracts from the user experience and may lead to users disabling notifications altogether.
The app bombards me with ads, and I can't turn them off without disabling all notifications.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Incompatibility
Users report that the app is not compatible with certain devices, preventing them from accessing their accounts. This issue is particularly frustrating for users who have multiple accounts and rely on the app for consolidated management.
Login Failures
Frequent login issues prevent users from accessing their accounts, leading to missed payments and late fees. This problem undermines the app's reliability and frustrates users who expect seamless access to their financial information.
Biometric Issues
The app fails to recognize biometric authentication, causing inconvenience for users who prefer this secure login method. This issue diminishes the app's usability and security features, which are critical for user trust.
Account Linking Problems
Users experience difficulties linking multiple accounts, which is a key feature of the app. This issue complicates account management and detracts from the app's value proposition of consolidating financial information.
Persistent Errors
Users encounter persistent error messages when attempting to perform basic functions like logging in or making payments. These errors disrupt the user experience and erode confidence in the app's reliability.
Notification Overload
The app sends excessive notifications, including advertisements, which users find intrusive and irritating. This issue detracts from the user experience and may lead to users disabling notifications altogether.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and makes payments simple, but it doesn't support iPad, which is inconvenient if your device is in a holder.
Billyt440
I love having all my credit cards in one place, but the app often fails to load my account, making it hard to make timely payments.
A Google user
The app is user-friendly and convenient, but it would be better with more options like credit score tracking and instant payments.
youknowhatimsaying

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is easy to use and makes payments simple, but it doesn't support iPad, which is inconvenient if your device is in a holder.
Candice Wu
App Store
I love having all my credit cards in one place, but the app often fails to load my account, making it hard to make timely payments.
Kelly Williams
Google Play
The app is user-friendly and convenient, but it would be better with more options like credit score tracking and instant payments.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore