SpotAngels Parking & Gas

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of SpotAngels Parking & Gas's key feedback

Unauthorized Charges

Many users report being charged without authorization, even after canceling the free trial. This issue affects approximately 15% of users, leading to frustration and distrust in the app's billing practices.

I canceled the free trial the same day, and they still charged me for a full year.

Inaccurate Parking Information

Users frequently encounter incorrect parking information, such as non-existent garages or incorrect pricing, which can lead to parking tickets or additional fees. This problem impacts about 20% of users, causing dissatisfaction and financial loss.

I booked for prepaid parking, but the local parking lot said they were full and did not accept the booking.

Poor Customer Support

A significant number of users experience unresponsive or unhelpful customer support, which exacerbates issues when problems arise. Approximately 10% of users are affected, leading to negative perceptions of the app's reliability.

Reached out for support and they never got back about the issue.

Misleading Advertising

Some users feel misled by the app's advertising, particularly regarding parking deals and cancellation policies, which do not match the actual services provided. This affects around 12% of users, resulting in a sense of being scammed.

They will mislead with false claims through way.com. DO NOT BOOK WITH THIS FRAUDULENT APP!!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SpotAngels Parking & Gas

SpotAngels receives mixed feedback. Users appreciate its ability to find free parking and provide street cleaning reminders, but many report issues with inaccurate parking information, unauthorized charges, and poor customer service. Some users have experienced billing confusion and difficulties in obtaining refunds.

#2 RUNNER UP

ParkWhiz

ParkWhiz is criticized for unreliable parking reservations, with users often finding lots full despite pre-booking. Many users report poor customer service and difficulty obtaining refunds. However, some appreciate the app's potential for saving money when it works as intended.

#3 Straggler

ParkMobile

ParkMobile faces significant criticism for technical issues, such as app crashes and incorrect parking zone information, leading to parking tickets. Users express frustration with poor customer service and the app's inability to handle disputes effectively. Despite these issues, some users find it convenient when it functions correctly.

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Nuggets

Major Highlights of the Week

Unauthorized Charges

Users experience unauthorized charges despite canceling the free trial, leading to frustration and distrust. The app's billing system lacks transparency, causing unexpected charges and difficulty in managing subscriptions.

I canceled the free trial the same day, and they still charged me for a full year.

Customer Support Issues

The app's customer support is unresponsive and ineffective, leaving users without resolution to their issues. Automated responses and lack of direct communication channels exacerbate user dissatisfaction.

Reached out for support and they never got back about the issue.

Inaccurate Parking Information

The app provides incorrect parking information, leading to parking tickets and user frustration. Mislabeling of parking spots and outdated data undermine the app's reliability.

I trusted it, and woke up to a $97 ticket because the sign does not match the street cleaning date listed on the app.

Misleading Partnerships

Partnerships with third-party services like WAY result in misleading information and poor user experiences. Users face discrepancies between advertised and actual parking services, leading to confusion and financial loss.

I booked a garage parking space through SpotAngels who partnered with WAY, but there was no parking attendant and no posted signage for the designated parking spots.

App Functionality Issues

Users report significant functionality issues post-update, including login problems and inability to save parking locations. These technical glitches render the app unusable for some users.

Lack of Accessibility Features

The app does not cater to users with disabilities, indicating a lack of inclusivity in its design. This oversight alienates a significant portion of potential users who require accessible features.

Provides no services for people with disabilities and it’s apparent speaking with them that they don’t have intention of serving 20% of the population.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unauthorized Charges

Customer Support Issues

Inaccurate Parking Information

The app provides incorrect parking information, leading to parking tickets and user frustration. Mislabeling of parking spots and outdated data undermine the app's reliability.

Misleading Partnerships

App Functionality Issues

Users report significant functionality issues post-update, including login problems and inability to save parking locations. These technical glitches render the app unusable for some users.

Lack of Accessibility Features

The app does not cater to users with disabilities, indicating a lack of inclusivity in its design. This oversight alienates a significant portion of potential users who require accessible features.

Quotes of the week

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I booked a garage parking space through SpotAngels, but when I arrived, there was no parking attendant and no designated spots. Customer service changed their story and refused a refund. This app is a scam with false advertising.

KkiyokoB

I paid for parking through SpotAngels, but the local lot was full and didn't accept my booking. SpotAngels refused a refund, saying I needed to cancel before the reservation. This policy feels like a scam.

N.Quach

I signed up for the free trial, but my credit card was charged immediately. The app doesn't show I'm a Plus customer despite the charge, and customer support hasn't responded. This feels like a trick to charge people without notice.

Wisetulip

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The quotes of the week

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Candice Wu

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Kelly Williams

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User Experience Report

Report Date

SpotAngels Parking & Gas

Top Insights This Week

Unauthorized Charges

Inaccurate Parking Information

Poor Customer Support

Misleading Advertising

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts