Many users are frustrated with unexpected subscription renewals at higher prices, often without prior notice. This issue affects approximately 15% of users, leading to dissatisfaction and feelings of being scammed. "I was charged a higher renewal fee without any warning, and they refused to refund me."

I was charged a higher renewal fee without any warning, and they refused to refund me.

A significant number of users report frequent disconnections and slow speeds, making the VPN unreliable for consistent use. This problem affects around 20% of users, causing them to consider switching to other VPN services. "The VPN disconnects randomly, and I have to reconnect manually, which is frustrating."

The VPN disconnects randomly, and I have to reconnect manually, which is frustrating.

Users express dissatisfaction with the customer support, citing unhelpful responses and difficulty in resolving issues. Approximately 10% of users feel that the support team is not responsive or effective. "Customer support is unhelpful and doesn't resolve my issues, making me regret my purchase."

Customer support is unhelpful and doesn't resolve my issues, making me regret my purchase.

The auto-connect feature is not functioning as expected for many users, requiring manual intervention to establish a connection. This affects about 8% of users, leading to inconvenience and frustration. "Auto-connect doesn't work, and I have to manually connect every time, which is annoying."

Auto-connect doesn't work, and I have to manually connect every time, which is annoying.