Supreme King - Tasks & Rewards

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Supreme King - Tasks & Rewards's key feedback

Payment Issues

A significant number of users, approximately 20%, report issues with receiving payments after completing tasks. Despite earning rewards, users often do not receive their payouts, leading to frustration and distrust in the app.

I completed tasks for a $40 reward but never received the payout, and support hasn't responded.

Customer Support Unresponsive

Around 15% of users express dissatisfaction with the app's customer support, noting that their inquiries about issues, particularly payment-related, go unanswered. This lack of communication exacerbates user frustration and diminishes trust.

I reached out to customer service about my missing $5 payout and never got a response.

Delayed Payouts

Approximately 10% of users experience delays in receiving their payouts, with some reporting that it takes an unreasonably long time to process withdrawals, especially for larger amounts.

I played for days to unlock a $100 payout, but it won't let me finish the last stage, and there's no way to contact support.

Progress Tracking Issues

About 8% of users encounter problems with the app not accurately tracking their progress, particularly at higher levels, which prevents them from receiving earned rewards.

The app stopped tracking my progress at higher levels, so I couldn't complete tasks and earn rewards.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Be My Eyes

Be My Eyes receives overwhelmingly positive feedback for its unique and impactful service, connecting visually impaired individuals with volunteers for assistance. Users appreciate the meaningful interactions and the opportunity to help others, though some report issues with call frequency and app functionality.

#2 RUNNER UP

Supreme King - Tasks & Rewards

Supreme King receives mixed feedback, with users praising the app for its rewarding tasks and quick payouts, while others express frustration over delayed payments and lack of customer support. The app is appreciated for its community impact, but reliability issues and unfulfilled rewards are common complaints.

#3 Straggler

TaskRabbit

TaskRabbit faces significant criticism for unreliable taskers, high fees, and poor customer service. Users frequently report cancellations, app glitches, and hidden costs, leading to a perception of the platform as untrustworthy and frustrating to use.

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Nuggets

Major Highlights of the Week

Delayed Payments

Users experience significant delays in receiving their earned rewards, with some payments not being processed at all. This undermines trust and satisfaction, as users expect timely compensation for their efforts.

I made a $5 withdrawal to my Apple account and never received anything.

Unresponsive Support

Customer support is unresponsive, leaving users without assistance when issues arise, such as missing payments or uncredited tasks. This lack of support exacerbates user frustration and diminishes app credibility.

I reached out to their customer service and never got a response from them.

Task Tracking Issues

The app fails to accurately track task completion, resulting in users not receiving rewards for their efforts. This technical flaw leads to dissatisfaction and questions the app's reliability.

When I got to the higher levels, it stopped keeping track of my progress.

Inconsistent Payouts

There are inconsistencies in payout amounts, with users not receiving the full rewards promised for task completion. This inconsistency creates a perception of unfairness and unreliability.

I was supposed to receive $20 for finishing 390 games, but Supreme King didn’t honor it.

Excessive Notifications

Users are overwhelmed by frequent notifications, which can be intrusive and diminish the overall user experience. This excessive communication can lead to app fatigue and user disengagement.

I can uninstall all of these games that spam me with notifications hourly.

Storage Concerns

The app requires significant storage space, which is a concern for users with limited device capacity. This can deter continued use, especially on devices where storage is a premium.

When you add up all the space from the games you have to install, it’s just too much for me.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Payments

Unresponsive Support

Task Tracking Issues

The app fails to accurately track task completion, resulting in users not receiving rewards for their efforts. This technical flaw leads to dissatisfaction and questions the app's reliability.

Inconsistent Payouts

There are inconsistencies in payout amounts, with users not receiving the full rewards promised for task completion. This inconsistency creates a perception of unfairness and unreliability.

Excessive Notifications

Users are overwhelmed by frequent notifications, which can be intrusive and diminish the overall user experience. This excessive communication can lead to app fatigue and user disengagement.

Storage Concerns

The app requires significant storage space, which is a concern for users with limited device capacity. This can deter continued use, especially on devices where storage is a premium.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was a believer in Supreme King until they didn’t award my gameplay. I was supposed to receive $20 for finishing 390 games in solitaire but Supreme King didn’t honor it even though they paid for my $10 cash milestone. It’s just crazy to me that they didn’t honor a special bonus that was on their app.

Sawede87

I’ve used the app for a while, and it pays in drips and drabs. Recently did a game where it offered $15, $20, and $40 for accomplishing tasks before time ran out. I did them all, won’t pay out the $20 and $40, and support hasn’t helped (after you figure out how to even send something). Don’t waste your time.

AdamS8715

If you’re like me, and have been playing all the wrong apps… until now. I’ve been beating my head against the survey walls, playing games until my nails feel like they’re gonna fall off; check my balance and I’m barely clearing $1 and can’t cash out until I hit $20???? SUPREME timing, quick to let me reach goals and bank up, and even faster to cash me out. Thanks Kings! You da bestest

Tired o yo losing

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The quotes of the week

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User Experience Report

Report Date

Supreme King - Tasks & Rewards

Top Insights This Week

Payment Issues

Customer Support Unresponsive

Delayed Payouts

Progress Tracking Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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