STARZ

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of STARZ's key feedback

Playback Issues

Many users report that the app fails to remember where they left off in a show or movie, forcing them to manually find their place again. This issue affects approximately 20% of users, causing frustration and disrupting the viewing experience.

Every time I pause a movie and return later, I have to start from the beginning and find my spot again.

Login Problems

A significant number of users experience frequent login issues, including being logged out unexpectedly and facing error messages when trying to log back in. This problem affects around 15% of users, leading to a cumbersome user experience.

I keep getting logged out of the app and face error codes when trying to log back in.

Subscription and Billing Confusion

Users frequently encounter issues with subscription renewals and billing, including unexpected charges and difficulties in canceling subscriptions. This affects about 10% of users, causing dissatisfaction and mistrust.

I canceled my subscription, but they keep charging me, and I can't find a way to stop it.

App Performance and Streaming Quality

The app often suffers from performance issues such as buffering, crashing, and poor streaming quality, which affects approximately 25% of users. These issues hinder the overall viewing experience.

The app constantly buffers and crashes, making it impossible to watch anything smoothly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix

Netflix is praised for its vast selection of content and user-friendly interface, though some users express frustration over the removal of older titles and increasing subscription costs. Despite these issues, many users appreciate the variety of shows and movies available, making it a popular choice for streaming.

#2 RUNNER UP

HBO Max

HBO Max receives positive feedback for its extensive library of movies and series, including popular franchises like Harry Potter and Lord of the Rings. However, users report technical issues such as frequent app crashes and sign-in problems, which detract from the overall experience.

#3 Straggler

STARZ

STARZ garners mixed feedback, with users enjoying its original series and early access to shows like Power. However, technical issues such as app crashes and difficulties with subscription management are common complaints, impacting user satisfaction.

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Nuggets

Major Highlights of the Week

Playback Issues

The app fails to remember where users left off in a show or movie, forcing them to manually find their place each time they return. This lack of a 'Resume Playing' feature significantly disrupts the viewing experience.

Every time I pause a movie and come back, I have to start over and find my spot again.

Subscription Management

Users face difficulties in canceling subscriptions, often encountering misleading prompts and a lack of clear cancellation options. This results in unauthorized charges and a frustrating user experience.

I tried to cancel my subscription, but the app kept charging me and made it impossible to find a way to stop it.

Device Limitations

The app restricts the number of devices that can be logged in simultaneously, causing issues when users try to switch devices. This limitation leads to frequent logouts and access problems.

I can't stay logged in on my new TV because the app only allows two devices at a time.

Customer Support Challenges

Users report inadequate customer support, with automated responses and difficulty reaching a human representative. This lack of effective support exacerbates issues like billing disputes and technical problems.

I couldn't get a refund because I was only directed to an AI bot that didn't help.

Technical Glitches

The app frequently crashes or fails to load, especially when attempting to fast forward or rewind content. These technical issues hinder the overall usability of the app.

The app crashes every time I try to fast forward or rewind a show.

Content Previews

Despite being an ad-free service, users are forced to watch unskippable previews at the start of movies, which contradicts the app's promise and frustrates subscribers.

I pay for an ad-free experience, yet I can't skip the previews at the beginning of movies.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Playback Issues

Subscription Management

Device Limitations

The app restricts the number of devices that can be logged in simultaneously, causing issues when users try to switch devices. This limitation leads to frequent logouts and access problems.

Customer Support Challenges

Technical Glitches

The app frequently crashes or fails to load, especially when attempting to fast forward or rewind content. These technical issues hinder the overall usability of the app.

Content Previews

Despite being an ad-free service, users are forced to watch unskippable previews at the start of movies, which contradicts the app's promise and frustrates subscribers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't save my place when I pause a show, forcing me to start over each time. It's frustrating to have to remember where I left off.

CassieFraser

Week of July 24th, 2025

I love the content on Starz, but the app often logs me out and I have trouble logging back in. It's a hassle to manage devices.

SasssyLou

Week of July 24th, 2025

The app's 'Continue Watching' feature is broken. It doesn't remember where I left off, making it hard to resume shows.

FuxxThisReview

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't save my place when I pause a show, forcing me to start over each time. It's frustrating to have to remember where I left off.

Candice Wu

App Store

I love the content on Starz, but the app often logs me out and I have trouble logging back in. It's a hassle to manage devices.

Kelly Williams

Google Play

The app's 'Continue Watching' feature is broken. It doesn't remember where I left off, making it hard to resume shows.

Koray Okumus

Google Play

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User Experience Report

Report Date

STARZ

Top Insights This Week

Playback Issues

Login Problems

Subscription and Billing Confusion

App Performance and Streaming Quality

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts