Many users are dissatisfied with the recent rebranding, finding the new logo and design unprofessional and unattractive. Approximately 30% of users express frustration over the new aesthetic, which they feel diminishes the app's previous sleek and professional appearance.

The new logo and design are unprofessional and make the app look childish.

A significant number of users report that the app crashes frequently, especially after updates, leaving them unable to access their accounts. This issue affects around 15% of users, causing inconvenience and frustration as they are locked out of their banking services.

The app crashes every time I try to open it, locking me out of my account.

Users face challenges when trying to open new accounts, with some being denied without clear explanations. This problem affects about 10% of users, leading to dissatisfaction and confusion over the lack of transparency in the account approval process.

My application was refused without explanation, leaving me frustrated and confused.

Some users find the security measures overly cumbersome, such as excessive verification steps and restrictions on using VPNs. Approximately 8% of users express that these security protocols are intrusive and hinder their ability to access their accounts smoothly.

The security checks are excessive, making it difficult to access my account.