Standard Life
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 20%, report persistent login issues, including authentication failures and being stuck on the login page. These problems often persist even after password resets and app updates, leading to frustration and inability to access their accounts.
2
Around 15% of users experience frequent app outages and server connection issues, which prevent them from accessing their accounts. These outages often coincide with app updates, leading to a perception of instability and unreliability.
3
Approximately 10% of users report that app updates frequently cause new issues, such as login failures or app crashes. These updates often require users to uninstall and reinstall the app, which is inconvenient and time-consuming.
4
About 5% of users face issues with making top-up payments through the app. These users report errors and are often redirected to use the website or contact customer service, which diminishes the app's convenience.
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