Standard Life
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 10%, report difficulties logging into the app, often receiving error messages about poor connection or incorrect details despite having the correct credentials. This issue is causing frustration and preventing access to essential features.
2
Around 5% of users have experienced inaccuracies in their account data, such as incorrect performance charts and missing savings, which undermines trust in the app's reliability and accuracy.
3
Approximately 7% of users have reported that the app is frequently unavailable or crashes, raising concerns about the stability and reliability of the platform, especially for financial management.
4
A small percentage of users, about 3%, have encountered issues with corrupted beneficiary data, such as incorrect birthdays and addresses, which could lead to significant problems if not addressed.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)