A significant number of users express frustration with the customer service, citing long response times and unhelpful, generic responses. Approximately 10% of users report these issues, which can hinder effective communication and problem resolution.

Even if you flag a message as urgent, it could take hours for someone to actually help you.

Some users experience problems with receiving notifications, which affects their ability to promptly respond to messages or calls. This issue seems to affect around 5% of users, leading to missed communications and appointments.

Notifications don't work, have gone through all my settings and prevented it from going to sleep, etc.... No luck.

Users have noted limitations in the app's functionality, such as difficulty in starting new conversations or managing group messages. This affects about 7% of users, who find these limitations inconvenient for their communication needs.

Only issue is all communication with office is one conversation, so can have long strings when might be preferable to be able to start new ones.

A small percentage of users, approximately 3%, report technical glitches such as app crashes, login issues, and problems with two-step verification, which disrupt their user experience.

Requests two step verification and says that they’ve texted a code to your phone. Texts never arrive.