Sprive - Mortgage Free, Faster

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Sprive - Mortgage Free, Faster

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sprive - Mortgage Free, Faster's key feedback

1

App Crashes

A significant number of users experience frequent app crashes, particularly when attempting to make purchases or navigate the app. Approximately 20% of users report this issue, which severely impacts their ability to use the app effectively.

The app crashes frequently, making it difficult to buy vouchers or navigate smoothly.

2

Bank Connection Issues

Some users face difficulties connecting their bank accounts to the app, which prevents them from utilizing its features. This issue affects around 10% of users, leading to frustration and inability to proceed with the app's primary functions.

The app fails to connect to my bank, rendering it unusable.

3

Overpayment Tracking

A portion of users report that their mortgage overpayments are not being credited to their accounts as expected. This affects about 5% of users, causing distrust in the app's reliability for managing mortgage payments.

Overpayments are not being credited to my mortgage account, causing concern.

4

Gift Card Requirement

Users express dissatisfaction with the requirement to purchase gift cards to earn cashback, preferring direct cashback on debit card purchases. This affects approximately 15% of users, who find the process inconvenient and limiting.

I prefer direct cashback on card purchases instead of buying gift cards.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sprive - Mortgage Free, Faster
Tembo receives high praise for its excellent customer service, particularly highlighting the helpfulness and efficiency of its staff. Users appreciate the app's ease of use and the competitive interest rates offered, making it a popular choice for first-time homebuyers and savers.

#2 RUNNER UP

Sprive - Mortgage Free, Faster
Sprive is appreciated for its innovative approach to mortgage overpayments through cashback on everyday shopping, with many users finding it easy to use and beneficial for reducing mortgage terms. However, some users report technical issues, such as app glitches and difficulties with voucher purchases, which detract from the overall experience.

#3 Straggler

Sprive - Mortgage Free, Faster
ICICI Bank's app receives significant criticism, especially from NRI customers, due to frequent technical issues and poor customer service. Users report problems with app updates, SMS verification, and overall reliability, leading to frustration and a lack of trust in the app's functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sprive - Mortgage Free, Faster
#1 Users Choice
Tembo receives high praise for its excellent customer service, particularly highlighting the helpfulness and efficiency of its staff. Users appreciate the app's ease of use and the competitive interest rates offered, making it a popular choice for first-time homebuyers and savers.
Sprive - Mortgage Free, Faster
#2 Runner-up
Sprive is appreciated for its innovative approach to mortgage overpayments through cashback on everyday shopping, with many users finding it easy to use and beneficial for reducing mortgage terms. However, some users report technical issues, such as app glitches and difficulties with voucher purchases, which detract from the overall experience.
Sprive - Mortgage Free, Faster
#3 Straggler
ICICI Bank's app receives significant criticism, especially from NRI customers, due to frequent technical issues and poor customer service. Users report problems with app updates, SMS verification, and overall reliability, leading to frustration and a lack of trust in the app's functionality.

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Nuggets

Major Highlights of the Week

App Crashes
Frequent app crashes occur during basic interactions, such as purchasing vouchers or selecting suppliers, rendering the app unusable for some users. This instability significantly impacts user experience and trust in the app's reliability.
The app crashes after clicking the tiniest thing, making it useless.
Bank Connection Issues
Users experience persistent issues with connecting their bank accounts, which prevents them from utilizing the app's core functionalities. This connectivity problem is compounded by slow or unresponsive customer support.
After the first day, the app wouldn't connect to my bank, and support hasn't replied in over a week.
Overpayment Failures
There are instances where mortgage overpayments made through the app are not credited to users' mortgage accounts, leading to a loss of confidence in the app's primary function. This issue is exacerbated by missing payments dating back several months.
Five overpayments were made, but only one was credited to my mortgage account.
Interest-Only Mortgage Limitation
The app does not support overpayments for interest-only mortgages, which limits its utility for users with such mortgage types. This restriction is not clearly communicated, leading to user frustration.
The app can't work with my interest-only mortgage, which supports overpayments.
Unauthorized Charges
Some users report unexpected charges, such as a £75 deduction, despite not actively using the app, raising concerns about transparency and security. This issue has led to users disconnecting their bank accounts and deleting the app.
I was charged £75 without warning after connecting my bank account.
Gift Card Dependency
The requirement to purchase gift cards for cashback is a barrier for users who prefer direct cashback on debit card transactions. This dependency on gift cards is causing users to switch to other cashback apps.
I stopped using the app because cashback is only available through gift card purchases.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
Frequent app crashes occur during basic interactions, such as purchasing vouchers or selecting suppliers, rendering the app unusable for some users. This instability significantly impacts user experience and trust in the app's reliability.
Bank Connection Issues
Users experience persistent issues with connecting their bank accounts, which prevents them from utilizing the app's core functionalities. This connectivity problem is compounded by slow or unresponsive customer support.
Overpayment Failures
There are instances where mortgage overpayments made through the app are not credited to users' mortgage accounts, leading to a loss of confidence in the app's primary function. This issue is exacerbated by missing payments dating back several months.
Interest-Only Mortgage Limitation
The app does not support overpayments for interest-only mortgages, which limits its utility for users with such mortgage types. This restriction is not clearly communicated, leading to user frustration.
Unauthorized Charges
Some users report unexpected charges, such as a £75 deduction, despite not actively using the app, raising concerns about transparency and security. This issue has led to users disconnecting their bank accounts and deleting the app.
Gift Card Dependency
The requirement to purchase gift cards for cashback is a barrier for users who prefer direct cashback on debit card transactions. This dependency on gift cards is causing users to switch to other cashback apps.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Sprive since August and managed to pay an extra £200 towards my mortgage. The cashback feature is great, but the app crashes frequently, requiring a phone restart. No app fees or subscriptions - free money for shopping.
Lydscorsab
The app is unreliable; it crashes often, especially when trying to buy vouchers with Apple Pay. It's proving useless currently.
ARa1495
I love how I can gain cashback off everyday spends, and it appears straight away to pay my mortgage lender. Even if it shaves just a few months off my term, it saves me a chunk of interest.
NDENNISS

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Sprive since August and managed to pay an extra £200 towards my mortgage. The cashback feature is great, but the app crashes frequently, requiring a phone restart. No app fees or subscriptions - free money for shopping.
Candice Wu
App Store
The app is unreliable; it crashes often, especially when trying to buy vouchers with Apple Pay. It's proving useless currently.
Kelly Williams
Google Play
I love how I can gain cashback off everyday spends, and it appears straight away to pay my mortgage lender. Even if it shaves just a few months off my term, it saves me a chunk of interest.
Koray Okumus
Google Play

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