SportsEngine Tourney

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of SportsEngine Tourney's key feedback

Intrusive Ads

Many users find the ads in the app to be highly intrusive and disruptive, with some ads being difficult to close or requiring a full restart of the app. This issue affects approximately 30% of users, leading to frustration and a negative user experience.

The ads are so intrusive that I have to restart the app to continue using it.

Score Update Delays

A significant number of users report that the app fails to update scores and standings in a timely manner, sometimes taking hours or requiring app reinstallation to see updates. This affects about 20% of users, causing inconvenience and reducing the app's reliability.

Scores and standings don't update automatically, making the app unreliable during tournaments.

Poor Navigation

Users frequently mention difficulties in navigating the app, particularly when searching for teams or tournaments. The search functionality is often described as limited or ineffective, impacting around 15% of users.

The search feature is so limited that I can't find the tournament even when I'm at the venue.

Android-Specific Issues

Android users experience more frequent crashes and bugs compared to iOS users, with issues like app freezing and inconsistent updates. This affects approximately 10% of users, leading to a disparity in user experience across platforms.

The app crashes every time I try to follow a team on my Android device.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

GameChanger

GameChanger is highly praised for its comprehensive features that allow users to track games, view stats, and communicate effectively. Users appreciate its ease of use and the ability to follow games remotely, although some express frustration over the need for subscriptions to access certain features.

#2 RUNNER UP

SportsEngine Tourney

SportsEngine Tourney receives mixed feedback, with users appreciating its ease of use, real-time updates, and comprehensive tournament tracking. However, some users report issues with app stability, excessive ads, and difficulties in finding specific tournaments, which detract from the overall experience.

#3 Straggler

TeamSnap

TeamSnap is criticized for its intrusive ads and frequent technical issues, which frustrate users. While some find it useful for team management and communication, many users are dissatisfied with the app's reliability and customer support, leading to a generally negative perception.

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Nuggets

Major Highlights of the Week

Ad Overload

The app's excessive and intrusive ads disrupt user experience, making navigation frustrating and forcing users to consider paid subscriptions to avoid them. This aggressive ad strategy is perceived as a coercive tactic, diminishing user satisfaction and app usability.

The minute-long ads every couple of minutes are ridiculous, making the app almost unusable.

Score Update Failures

Scores and standings are not updating in real-time, causing users to miss critical game information and question the app's reliability. This issue is particularly problematic during tournaments, where timely updates are crucial for tracking team progress.

App isn’t automatically updating scores at tourneys, requiring uninstall and reinstall to see updates.

Search Functionality Issues

The app's search feature is ineffective, often failing to locate tournaments or teams, which frustrates users trying to find specific events. This limitation significantly hampers the app's core functionality of providing easy access to tournament information.

The search feature is absolutely pointless as it does NOTHING to actually let you search for a team.

Platform Inconsistencies

There are significant discrepancies between the Android and iOS versions of the app, with Android users experiencing more crashes and missing features. This inconsistency leads to a fragmented user experience and dissatisfaction among Android users.

App has had poor performance on Android devices, constantly freezing and not loading.

Subscription Confusion

Users report issues with the ad removal subscription, where ads persist despite payment, leading to confusion and dissatisfaction. This problem undermines trust in the app's premium offerings and frustrates users who expect an ad-free experience.

Paid to remove ads, but ads are still there even after clearing app cache and data.

Date and Schedule Errors

The app frequently displays incorrect dates and schedules, causing users to miss games or receive inaccurate information. This persistent issue affects the app's reliability and users' ability to plan effectively for tournaments.

The app always shows all of my kid’s games as being on the first day of the tournament, even when they are not.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Score Update Failures

Search Functionality Issues

Platform Inconsistencies

Subscription Confusion

Date and Schedule Errors

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is inundated with ads, making it almost unusable. The search feature is limited, and I can't find tournaments even when I know they exist. It's frustrating to use, especially when forced by tournament organizers.

Brent Harding

The app doesn't update scores automatically, and I often have to uninstall and reinstall to see the latest results. This has been an issue at multiple tournaments, and it's disappointing for an app that's supposed to keep us informed.

LF Chris

The app is not user-friendly on Android, with constant crashes and outdated information. It's frustrating that the iPhone version works better, and I can't rely on it for accurate tournament details.

L. M

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

The app is not user-friendly on Android, with constant crashes and outdated information. It's frustrating that the iPhone version works better, and I can't rely on it for accurate tournament details.

Koray Okumus

Google Play

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User Experience Report

Report Date

SportsEngine Tourney

Top Insights This Week

Intrusive Ads

Score Update Delays

Poor Navigation

Android-Specific Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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