Spond

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Spond's key feedback

Complex User Interface

Many users find the app's interface cluttered and overwhelming, especially for those who only need basic functionalities like booking a court. Approximately 10% of users express frustration with the app's complexity and the number of inputs required for simple tasks. Simplifying the UI could enhance user experience for casual users.

The app feels cluttered and overkill for just booking a court.

Notification Issues

Users report problems with notifications, including not receiving them, receiving them late, or being unable to customize them effectively. This affects around 15% of users, leading to missed events and confusion. Improving notification settings and reliability could significantly enhance user satisfaction.

I don't get notifications for posts or messages immediately, which is frustrating.

Calendar Sync Problems

Some users experience issues with calendar synchronization, such as unwanted events being added or sync errors. This affects about 8% of users, causing cluttered calendars and scheduling confusion. Addressing these sync issues could improve the app's integration with users' existing calendars.

The app clutters my calendar with events I didn't sign up for.

Payment and Support Concerns

Users have raised concerns about the app's payment system, including unauthorized charges and lack of customer support. Approximately 5% of users have experienced issues with payments and support, leading to distrust. Enhancing the payment system and providing better support could alleviate these concerns.

The app tried to charge me without reason, and I couldn't get support to stop it.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Spond

Spond receives high praise for its user-friendly interface and comprehensive features for managing sports teams and events. Users appreciate its ease of use, calendar integration, and the ability to manage communications and payments efficiently. However, some users report issues with notifications, app compatibility, and occasional technical glitches.

#2 RUNNER UP

Heja

Heja is well-regarded for its simplicity and effectiveness in team communication and scheduling. Users find it helpful for organizing sports activities and appreciate its user-friendly design. However, some users are frustrated by the presence of ads and the need to pay for certain features like calendar sync.

#3 Straggler

TeamSnap

TeamSnap is criticized for its intrusive ads and poor user experience, with many users expressing frustration over the app's cluttered interface and frequent technical issues. Despite its potential for team management, the overwhelming presence of ads and lack of intuitive design detract from its usability.

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Nuggets

Major Highlights of the Week

Calendar Overload

Users are frustrated with the app's calendar integration, which automatically adds all events to their personal calendars, leading to clutter and confusion. This feature lacks customization, as users cannot select specific events to sync, resulting in an overwhelming number of unwanted entries.

The app added a year's worth of events to my calendar, cluttering it unnecessarily.

Notification Issues

The app's notification system is inconsistent, with some users not receiving alerts for important updates or receiving them with significant delays. This inconsistency undermines the app's reliability for timely communication, which is critical for managing team activities.

I don't get notifications for posts or messages immediately, often receiving them 15 minutes to a day late.

Payment Problems

Users have encountered issues with the app's payment system, including unauthorized charges and difficulties in stopping automatic withdrawals. The lack of responsive customer support exacerbates these problems, leading to user distrust and account deletions.

Accessibility Challenges

The app's interface presents accessibility challenges, particularly for voiceover users who struggle to navigate and create events. This issue highlights a need for improved focus management and accessibility features to ensure inclusivity for all users.

As a voiceover user, I cannot create events because the focus remains on the home page, missing the event creation options.

UI Complexity

The app's user interface is perceived as cluttered and confusing, especially for users managing multiple teams or groups. This complexity hinders efficient navigation and detracts from the overall user experience, necessitating a more streamlined design.

Too much going on in different screens makes it confusing to use.

Customer Support Gaps

Users report a lack of effective customer support, with reliance on basic bots and insufficient documentation for troubleshooting. This gap in support services leaves users without guidance when encountering issues, impacting user satisfaction and retention.

There is no support, just a very simple bot, and the documentation is too basic.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Calendar Overload

Notification Issues

Payment Problems

Accessibility Challenges

UI Complexity

Customer Support Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

Spond is a fantastic app for managing my football team. It simplifies communication and scheduling, and the calendar sync feature is a game-changer. Highly recommend it to other coaches!

John Hood

The app is great for organizing events, but the lack of a search function makes it difficult to find past discussions. Also, the notification system needs improvement as I often miss important updates.

Claire Andrews

I love using Spond for my soccer team, but it would be even better if it allowed for tracking individual player stats like goals and assists. This addition would make it the ultimate sports management app.

TyDoug

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The quotes of the week

Hear from some of the most impactful users to drive changes

Spond is a fantastic app for managing my football team. It simplifies communication and scheduling, and the calendar sync feature is a game-changer. Highly recommend it to other coaches!

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Spond

Top Insights This Week

Complex User Interface

Notification Issues

Calendar Sync Problems

Payment and Support Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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