Spond

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Spond

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Spond's key feedback

1

Calendar Sync Issues

Many users report problems with the app's calendar sync feature, which often leads to unwanted events cluttering their calendars. Approximately 10% of users seem to be affected by this issue, causing frustration and leading some to uninstall the app.

The app keeps cluttering my calendar with events I didn't sign up for, and I can't get them to stop.

2

Notification Problems

Users frequently experience issues with notifications, either receiving them late, not at all, or in an overwhelming manner. This affects around 15% of users, making it difficult for them to stay updated on important events and messages.

I don't get notifications for posts or messages immediately, which is frustrating as a coach.

3

Privacy Concerns

Some users express concerns about the app's data collection practices, particularly regarding personal information like phone numbers and dates of birth. This issue affects about 5% of users, who feel uncomfortable with the app's privacy policies.

The app requires too much personal information, like my phone number and DOB, which feels unnecessary.

4

Lack of Search Functionality

A notable number of users are frustrated by the absence of a search function, making it difficult to locate past discussions or events. This affects approximately 8% of users, who find it challenging to manage and retrieve information efficiently.

There is no search function, so discussions are lost to time, making organization difficult.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spond
Spond receives positive feedback for its ease of use and comprehensive features for organizing sports teams and events. Users appreciate its ability to manage attendance, send reminders, and facilitate communication. However, some users report issues with notifications and calendar integration, suggesting room for improvement.

#2 RUNNER UP

Heja
Heja is praised for its simplicity and effectiveness in team communication and scheduling. Users find it easy to navigate and appreciate its ability to keep everyone informed. Some users, however, mention issues with ads and occasional app performance problems.

#3 Straggler

TeamSnap
TeamSnap is well-regarded for its robust features and ease of use in managing team activities. Users appreciate its comprehensive scheduling and communication tools, though some express frustration with ads and the cost of premium features. Recent updates have led to performance issues for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Spond
#1 Users Choice
Spond receives positive feedback for its ease of use and comprehensive features for organizing sports teams and events. Users appreciate its ability to manage attendance, send reminders, and facilitate communication. However, some users report issues with notifications and calendar integration, suggesting room for improvement.
Heja
#2 Runner-up
Heja is praised for its simplicity and effectiveness in team communication and scheduling. Users find it easy to navigate and appreciate its ability to keep everyone informed. Some users, however, mention issues with ads and occasional app performance problems.
TeamSnap
#3 Straggler
TeamSnap is well-regarded for its robust features and ease of use in managing team activities. Users appreciate its comprehensive scheduling and communication tools, though some express frustration with ads and the cost of premium features. Recent updates have led to performance issues for some users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Calendar Clutter
The app's calendar integration is overly aggressive, adding all events to users' calendars without their consent, leading to clutter and frustration. Users find it difficult to remove unwanted events, even after deleting them, as they reappear automatically.
I deleted all the events from my calendar, but they keep coming back, cluttering my schedule.
Notification Issues
Notifications are inconsistent, with some users not receiving them at all, while others receive duplicate or delayed notifications. This inconsistency leads to missed events and confusion among users.
I don't get notifications for posts or messages immediately, sometimes they come a whole day late.
Privacy Concerns
Users are concerned about the app's invasive data collection practices, including unnecessary requests for personal information like phone numbers and dates of birth. This raises privacy concerns and deters users from fully engaging with the app.
Why does the app need my phone number and date of birth? It feels like an invasion of privacy.
Accessibility Challenges
The app lacks proper accessibility features, making it difficult for users with disabilities to navigate and use the app effectively. Voiceover users, for example, struggle to create events or polls due to focus issues.
Payment Frustrations
The app's payment system is problematic, with users experiencing delays in receiving funds and difficulties in processing refunds. This inefficiency in handling financial transactions is a significant drawback.
Payments are withheld for weeks, and there's no clear way to process refunds through the app.
Search Functionality Lacking
The absence of a search function makes it challenging for users to locate past discussions or events, leading to frustration and inefficiency in managing group activities.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Calendar Clutter
The app's calendar integration is overly aggressive, adding all events to users' calendars without their consent, leading to clutter and frustration. Users find it difficult to remove unwanted events, even after deleting them, as they reappear automatically.
Notification Issues
Notifications are inconsistent, with some users not receiving them at all, while others receive duplicate or delayed notifications. This inconsistency leads to missed events and confusion among users.
Privacy Concerns
Users are concerned about the app's invasive data collection practices, including unnecessary requests for personal information like phone numbers and dates of birth. This raises privacy concerns and deters users from fully engaging with the app.
Accessibility Challenges
The app lacks proper accessibility features, making it difficult for users with disabilities to navigate and use the app effectively. Voiceover users, for example, struggle to create events or polls due to focus issues.
Payment Frustrations
The app's payment system is problematic, with users experiencing delays in receiving funds and difficulties in processing refunds. This inefficiency in handling financial transactions is a significant drawback.
Search Functionality Lacking
The absence of a search function makes it challenging for users to locate past discussions or events, leading to frustration and inefficiency in managing group activities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for managing our tennis, but we need a filter for 'Show Attending' to quickly see which events we're committed to. Add that and it’s five stars!
fpoulenc
Week of May 27th, 2025
I love Spond for organizing my soccer group. It simplifies attendance tracking and communication, but I wish there was a feature to add final scores and player stats.
TyDoug
Week of May 27th, 2025
The app is useful, but the notification sound is too quiet for me. It would be great to have the option to change it.
Hiddenpanda02
Week of May 27th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for managing our tennis, but we need a filter for 'Show Attending' to quickly see which events we're committed to. Add that and it’s five stars!
Candice Wu
App Store
I love Spond for organizing my soccer group. It simplifies attendance tracking and communication, but I wish there was a feature to add final scores and player stats.
Kelly Williams
Google Play
The app is useful, but the notification sound is too quiet for me. It would be great to have the option to change it.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore