Splitwise

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Splitwise

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Splitwise's key feedback

1

Payment Issues

Many users experience difficulties with Splitwise Pay, including delays in transferring money and issues with accessing funds. Approximately 20% of users report problems with payment processing, leading to frustration and distrust in the app's financial handling capabilities.

I sent money to a friend via Splitwise, but she never received it, and I couldn't get it back.

2

Forced Upgrades

Users are frustrated by the app's push towards paid features, feeling that essential functionalities are being restricted to force upgrades to Splitwise Pro. Around 15% of users express dissatisfaction with the app's monetization strategy, which they feel diminishes the app's usability.

The app now forces a 10-second wait advertising pro just to record an expense, making it inconvenient unless you pay.

3

Complex Interface

Some users find the app's interface confusing, especially when trying to use integrated payment options like Venmo. Approximately 10% of users struggle with navigation and understanding how to perform basic tasks, which affects their overall experience.

The app is confusing and hard to figure out, especially when trying to use Venmo.

4

Receipt Scanning Issues

Users who rely on the receipt scanning feature report that it often fails to recognize items, rendering the feature unreliable. About 5% of users, particularly those who have paid for premium, are affected by this issue, which diminishes the value of their subscription.

The receipt scanner fails to recognize items most of the time, making my subscription almost worthless.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Splitwise
Splitwise receives mixed feedback, with users praising its utility for group expenses and ease of use, while others criticize recent changes that complicate the app and push for paid features. Some users express frustration with the 'Settle Up' function and customer support.

#2 RUNNER UP

Venmo
Venmo is appreciated for its clean and fast interface, but many users report issues with customer support, account verification, and unexpected fees. The app's handling of fraud and account security is a common concern among users.

#3 Straggler

PayPal
PayPal is criticized for poor customer service, high fees, and issues with account security. Users express frustration with the app's complexity and lack of effective fraud protection, leading some to consider alternative payment platforms.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Splitwise
#1 Users Choice
Splitwise receives mixed feedback, with users praising its utility for group expenses and ease of use, while others criticize recent changes that complicate the app and push for paid features. Some users express frustration with the 'Settle Up' function and customer support.
Venmo
#2 Runner-up
Venmo is appreciated for its clean and fast interface, but many users report issues with customer support, account verification, and unexpected fees. The app's handling of fraud and account security is a common concern among users.
PayPal
#3 Straggler
PayPal is criticized for poor customer service, high fees, and issues with account security. Users express frustration with the app's complexity and lack of effective fraud protection, leading some to consider alternative payment platforms.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Payment Issues
Users face difficulties with Splitwise Pay, including delays in fund transfers and mandatory personal information requirements, causing frustration and distrust. These issues hinder the app's primary function of seamless expense settlement.
I sent money to a friend via Splitwise, but she had to input her SS# to accept it, which she was uncomfortable with, and the money was never received.
Pro Feature Frustration
The introduction of paywalls and forced upgrades for basic functionalities has led to dissatisfaction among users who feel coerced into purchasing Splitwise Pro. This shift has diminished the app's perceived value and usability.
It was good before the paywall; it's ridiculous to charge for more than 5 expenses.
Receipt Scanning Failure
The receipt scanning feature, a key component of the premium subscription, frequently fails to recognize items, rendering the feature unreliable and diminishing the value of the paid service.
The new version of the receipt scanner often says 'failed to recognize items,' making the subscription price almost worthless.
Complex Interface
The app's interface is perceived as convoluted, especially when dealing with currency conversions and financial planning, leading to user frustration and potential abandonment.
It's the most complicated app I've ever used, especially with currency conversions and accessing bank accounts.
Dark Mode Icon
The app icon does not support dark mode on iOS, which is inconsistent with Apple's guidelines and disrupts the user experience for those who prefer dark mode settings.
The app icon is the only one on my Home Screen that doesn't support dark mode, which is quite annoying.
Withdrawal Limits
Weekly withdrawal limits on Splitwise Pay accounts prevent users from accessing their funds promptly, causing inconvenience and dissatisfaction with the app's financial management capabilities.
If you have a Splitwise Pay account, they place weekly withdrawal limits, so you can’t get your money out when you want.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues
Users face difficulties with Splitwise Pay, including delays in fund transfers and mandatory personal information requirements, causing frustration and distrust. These issues hinder the app's primary function of seamless expense settlement.
Pro Feature Frustration
The introduction of paywalls and forced upgrades for basic functionalities has led to dissatisfaction among users who feel coerced into purchasing Splitwise Pro. This shift has diminished the app's perceived value and usability.
Receipt Scanning Failure
The receipt scanning feature, a key component of the premium subscription, frequently fails to recognize items, rendering the feature unreliable and diminishing the value of the paid service.
Complex Interface
The app's interface is perceived as convoluted, especially when dealing with currency conversions and financial planning, leading to user frustration and potential abandonment.
Dark Mode Icon
The app icon does not support dark mode on iOS, which is inconsistent with Apple's guidelines and disrupts the user experience for those who prefer dark mode settings.
Withdrawal Limits
Weekly withdrawal limits on Splitwise Pay accounts prevent users from accessing their funds promptly, causing inconvenience and dissatisfaction with the app's financial management capabilities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be useful, but now it's painful to use. They force a 10-second wait advertising pro just to record an expense, and they've removed options for recording cash payments or through third-party services, pushing users to give banking data.
Tsm 34
I love the activity tab. Getting a notification for every change I make—or that my friends make—is very helpful.
Deepak@556
I love this app and have happily paid for the premium subscription for many years to use the receipt scanner and itemizer. The new version majorly overhauled this feature and now it says 'failed to recognize items' most of the time, making the subscription price almost worthless.
BenJetson

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be useful, but now it's painful to use. They force a 10-second wait advertising pro just to record an expense, and they've removed options for recording cash payments or through third-party services, pushing users to give banking data.
Candice Wu
App Store
I love the activity tab. Getting a notification for every change I make—or that my friends make—is very helpful.
Kelly Williams
Google Play
I love this app and have happily paid for the premium subscription for many years to use the receipt scanner and itemizer. The new version majorly overhauled this feature and now it says 'failed to recognize items' most of the time, making the subscription price almost worthless.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.