Splitwise

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Splitwise

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Splitwise's key feedback

1

Restrictive Free Tier

Many users are frustrated with the limitations imposed on the free version of Splitwise, such as the cap on the number of expenses that can be added per day. Approximately 40% of users express dissatisfaction with these restrictions, which they feel make the app nearly unusable without upgrading to the Pro version.

The app is now useless without a subscription, only allowing 3 transactions per day to be added.

2

Aggressive Monetization

Users are unhappy with the aggressive push towards the Pro version, including frequent ads and prompts to upgrade. This has led to a negative user experience for about 30% of users, who feel pressured to pay for features that were previously free.

Constant spamming to upgrade to pro, and then doesn't allow adding further expenses without doing so.

3

User Interface Issues

Some users find the app's interface confusing and not user-friendly, which complicates the process of managing expenses. Around 10% of users have reported difficulties in navigating the app and understanding its functionalities.

UX is really weird. Should be easy to see how much I owe to who.

4

Payment Integration Problems

A segment of users, approximately 5%, have encountered issues with payment integrations, such as difficulties linking bank accounts or using payment features like Splitwise Pay, which has led to frustration and inconvenience.

Good luck ever getting any money sent to you through this app to your bank account.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Splitwise
Splitwise receives mixed feedback. Users appreciate its ease of use, intuitive interface, and effectiveness in managing shared expenses, especially for group trips and household expenses. However, recent updates limiting free features and pushing for a subscription model have frustrated many long-time users, leading to dissatisfaction and a search for alternatives.

#2 RUNNER UP

Tricount
Tricount is praised for its simplicity and effectiveness in managing group expenses, with users appreciating its straightforward interface and lack of ads. However, some users report issues with calculation accuracy and missing features, such as the ability to export data or view individual debts, which has led to some dissatisfaction.

#3 Straggler

Venmo
Venmo faces significant criticism, primarily due to security issues, poor customer service, and account management problems. Users report frequent account freezes, difficulties in resolving disputes, and a lack of effective support, leading to a general distrust of the platform.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Splitwise
#1 Users Choice
Splitwise receives mixed feedback. Users appreciate its ease of use, intuitive interface, and effectiveness in managing shared expenses, especially for group trips and household expenses. However, recent updates limiting free features and pushing for a subscription model have frustrated many long-time users, leading to dissatisfaction and a search for alternatives.
Tricount
#2 Runner-up
Tricount is praised for its simplicity and effectiveness in managing group expenses, with users appreciating its straightforward interface and lack of ads. However, some users report issues with calculation accuracy and missing features, such as the ability to export data or view individual debts, which has led to some dissatisfaction.
Venmo
#3 Straggler
Venmo faces significant criticism, primarily due to security issues, poor customer service, and account management problems. Users report frequent account freezes, difficulties in resolving disputes, and a lack of effective support, leading to a general distrust of the platform.

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Nuggets

Major Highlights of the Week

Expense Limitations
The free version now restricts users to adding only 3-4 expenses per day, significantly reducing its utility for group trips or frequent transactions. This limitation has led many long-time users to seek alternative apps.
I used to love this app, but this new limit on the daily expenses is annoying.
Aggressive Monetization
The push for Splitwise Pro is perceived as overly aggressive, with frequent ads and prompts disrupting the user experience. Users feel pressured to upgrade, which detracts from the app's usability.
Constant spamming to upgrade to pro, and then doesn't allow adding further expenses without doing so.
Pro Features Paywall
Basic functionalities, previously free, are now locked behind a paywall, frustrating users who relied on these features. This shift has been seen as a move towards prioritizing revenue over user satisfaction.
Locking basic functionality behind a pay wall subscription is ridiculous.
User Interface Issues
The app's interface is criticized for being confusing and not user-friendly, making it difficult for users to navigate and perform simple tasks. This has led to dissatisfaction and a preference for simpler alternatives.
UX is really weird. Should be easy to see how much I owe to who.
Payment Integration Problems
Users report issues with payment integrations, such as difficulties linking bank accounts or using preferred payment methods. These problems hinder the app's core functionality of settling expenses.
Good luck ever getting any money sent to you through this app to your bank account.
Currency Conversion Limitations
The app struggles with handling multiple currencies, requiring users to settle each currency separately, which is impractical for international trips. This limitation affects the app's appeal for global users.
It's really weird that if you input several currencies you cannot settle them up together.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Expense Limitations
The free version now restricts users to adding only 3-4 expenses per day, significantly reducing its utility for group trips or frequent transactions. This limitation has led many long-time users to seek alternative apps.
Aggressive Monetization
The push for Splitwise Pro is perceived as overly aggressive, with frequent ads and prompts disrupting the user experience. Users feel pressured to upgrade, which detracts from the app's usability.
Pro Features Paywall
Basic functionalities, previously free, are now locked behind a paywall, frustrating users who relied on these features. This shift has been seen as a move towards prioritizing revenue over user satisfaction.
User Interface Issues
The app's interface is criticized for being confusing and not user-friendly, making it difficult for users to navigate and perform simple tasks. This has led to dissatisfaction and a preference for simpler alternatives.
Payment Integration Problems
Users report issues with payment integrations, such as difficulties linking bank accounts or using preferred payment methods. These problems hinder the app's core functionality of settling expenses.
Currency Conversion Limitations
The app struggles with handling multiple currencies, requiring users to settle each currency separately, which is impractical for international trips. This limitation affects the app's appeal for global users.

Quotes of the week

Hear from some of the most impactful users to drive changes

Splitwise used to be great, but with the monetisation push, it has made the app hard to use and a terrible experience. The free version is now limited to 3 transactions a day, making it practically unusable without paying for Pro.
A Google user
Splitwise is a lifesaver for managing shared expenses. It's easy to use, keeps track of who owes what, and simplifies splitting bills with friends, roommates, or travel groups. Highly recommended for anyone sharing costs regularly!
A Google user
I used to love this app, but the new limit on daily expenses is annoying. There are tons of other apps out there doing the exact same thing, don't waste your money & time on this app.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Splitwise used to be great, but with the monetisation push, it has made the app hard to use and a terrible experience. The free version is now limited to 3 transactions a day, making it practically unusable without paying for Pro.
Candice Wu
App Store
Splitwise is a lifesaver for managing shared expenses. It's easy to use, keeps track of who owes what, and simplifies splitting bills with friends, roommates, or travel groups. Highly recommended for anyone sharing costs regularly!
Kelly Williams
Google Play
I used to love this app, but the new limit on daily expenses is annoying. There are tons of other apps out there doing the exact same thing, don't waste your money & time on this app.
Koray Okumus
Google Play

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