Many users are frustrated with the payout structure, where winnings are often split among multiple players, leading to lower-than-expected returns. Approximately 20% of users express dissatisfaction with this aspect, comparing it unfavorably to competitors like PrizePicks and Underdog.

Winning entries often result in splitting the pot, leading to minimal profits.

Users frequently encounter problems with account verification, including repeated requests for information and errors that prevent access to their accounts. This issue affects about 15% of users, causing significant frustration and leading some to abandon the app.

Verification process is cumbersome and often results in errors, preventing account access.

The app's interface is criticized for being outdated and difficult to navigate, especially during high traffic times, which can lead to crashes. Around 10% of users report these issues, which detract from the overall user experience.

The app's interface is clunky and prone to crashing, making it hard to use.

A significant number of users report poor customer service experiences, including unresponsive support and unresolved issues. This affects approximately 10% of users, leading to dissatisfaction and negative comparisons to other platforms.

Customer service is unresponsive and fails to resolve issues effectively.