A significant number of users face problems unlocking scooters or bikes, with the app failing to release the lock or charging them without starting the ride. Approximately 15% of users report this issue, leading to frustration and abandonment of the service. Example: 'I tried multiple bikes, but none would unlock, so I ended up walking instead.'

I tried multiple bikes, but none would unlock, so I ended up walking instead.

Users frequently encounter unexpected charges, incorrect billing, and difficulties in obtaining refunds, affecting around 20% of users. This issue leads to dissatisfaction and a loss of trust in the service. Example: 'I was overcharged multiple times and never received a refund despite contacting support.'

I was overcharged multiple times and never received a refund despite contacting support.

Many users experience issues with ending rides, where the app fails to register the ride's completion, resulting in additional charges. This affects approximately 10% of users, causing frustration and financial inconvenience. Example: 'The app wouldn't let me end my ride, and I was charged for extra minutes.'

The app wouldn't let me end my ride, and I was charged for extra minutes.

Some users are confused by the geofencing rules, where scooters stop working outside designated areas without clear communication. This affects about 5% of users, leading to unexpected disruptions during rides. Example: 'The scooter stopped working because I unknowingly crossed a border, which wasn't clearly communicated.'

The scooter stopped working because I unknowingly crossed a border, which wasn't clearly communicated.