SpareRoom

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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SpareRoom

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SpareRoom's key feedback

1

Outdated Interface

Many users find the app's interface outdated and difficult to navigate, particularly when managing messages. Approximately 10% of users express frustration with the app's lack of modern features and organization. A rephrased example review: 'The app feels like it's stuck in the past, making it hard to keep track of conversations.'

The app feels like it's stuck in the past, making it hard to keep track of conversations.

2

Unreliable Listings

Users frequently encounter misleading or outdated property listings, with landlords often canceling last minute or not responding. This issue affects about 15% of users, leading to a frustrating and time-consuming experience. A rephrased example review: 'Many listings are unreliable, with landlords canceling or not responding at all.'

Many listings are unreliable, with landlords canceling or not responding at all.

3

Paywall Frustrations

A significant number of users are frustrated by the app's paywall, which restricts communication unless a fee is paid. This affects around 20% of users, who feel the app is not as free as advertised. A rephrased example review: 'You have to pay to contact most people, which is misleading and frustrating.'

You have to pay to contact most people, which is misleading and frustrating.

4

Scam Concerns

There are numerous reports of scams and fake profiles, causing users to question the app's security and reliability. Approximately 12% of users have encountered scams, leading to a lack of trust in the platform. A rephrased example review: 'The app is riddled with scams, making it hard to trust any listings.'

The app is riddled with scams, making it hard to trust any listings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpareRoom
SpareRoom receives generally positive feedback for its ease of use, effective communication features, and success in helping users find roommates quickly. However, some users express frustration with the need to pay for certain features and occasional issues with inactive listings.

#2 RUNNER UP

Roomster
Roomster is heavily criticized for its high fees, prevalence of fake profiles, and poor user experience. Many users report encountering scams and bots, leading to a perception that the app is more focused on monetization than providing a reliable service.

#3 Straggler

Badi
Badi faces significant criticism for the high number of scams and fake listings on the platform. Users express dissatisfaction with the lack of effective moderation and the misleading nature of many ads, which often result in wasted time and money.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpareRoom
#1 Users Choice
SpareRoom receives generally positive feedback for its ease of use, effective communication features, and success in helping users find roommates quickly. However, some users express frustration with the need to pay for certain features and occasional issues with inactive listings.
Roomster
#2 Runner-up
Roomster is heavily criticized for its high fees, prevalence of fake profiles, and poor user experience. Many users report encountering scams and bots, leading to a perception that the app is more focused on monetization than providing a reliable service.
Badi
#3 Straggler
Badi faces significant criticism for the high number of scams and fake listings on the platform. Users express dissatisfaction with the lack of effective moderation and the misleading nature of many ads, which often result in wasted time and money.

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Nuggets

Major Highlights of the Week

Outdated Interface
The app's interface is outdated and lacks modern features, making it difficult to navigate and manage messages efficiently. Users suggest improvements like message folders and search functionalities to enhance usability.
The app feels like it's from 2007, making it hard to track messages without modern features like folders or search.
Unreliable Listings
Users frequently encounter misleading listings where properties differ from their descriptions, leading to wasted time and frustration. This issue is exacerbated by landlords who cancel viewings last minute or fail to respond.
Listings often don't match reality, and landlords cancel viewings or don't respond, wasting time.
Ineffective Upgrades
Paid upgrades do not deliver the promised benefits, such as increased visibility or guaranteed success, leading to dissatisfaction and perceptions of a scam. Users report no significant improvement in responses after upgrading.
Scam Concerns
The platform is plagued with scams, including fake profiles and deposit scams, which undermine trust and safety. Users are advised to be cautious, as the app's moderation is perceived as inadequate.
The app is riddled with scams, making it hard to trust listings or users.
Poor Customer Support
Customer support is unresponsive and unhelpful, especially regarding refund requests and account issues. Users feel neglected and frustrated by the lack of timely assistance.
Support is unresponsive, delaying refund requests and failing to resolve account issues.
Paywall Frustrations
The app's paywall for messaging and contacting users is seen as a barrier, limiting communication and access to potential matches. Users find it frustrating that both parties must pay to interact effectively.
The paywall for messaging is frustrating, as it limits communication unless both parties pay.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Outdated Interface
The app's interface is outdated and lacks modern features, making it difficult to navigate and manage messages efficiently. Users suggest improvements like message folders and search functionalities to enhance usability.
Unreliable Listings
Users frequently encounter misleading listings where properties differ from their descriptions, leading to wasted time and frustration. This issue is exacerbated by landlords who cancel viewings last minute or fail to respond.
Ineffective Upgrades
Paid upgrades do not deliver the promised benefits, such as increased visibility or guaranteed success, leading to dissatisfaction and perceptions of a scam. Users report no significant improvement in responses after upgrading.
Scam Concerns
The platform is plagued with scams, including fake profiles and deposit scams, which undermine trust and safety. Users are advised to be cautious, as the app's moderation is perceived as inadequate.
Poor Customer Support
Customer support is unresponsive and unhelpful, especially regarding refund requests and account issues. Users feel neglected and frustrated by the lack of timely assistance.
Paywall Frustrations
The app's paywall for messaging and contacting users is seen as a barrier, limiting communication and access to potential matches. Users find it frustrating that both parties must pay to interact effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app needs a major update; it's outdated and difficult to navigate, especially with message tracking. Features like message folders and search by name would improve user experience.
DJ Kenzie
The app is riddled with scams and time-consuming for those with lower budgets. It's not moderated well, making it hard to find secure accommodation.
Yoyodumy
The paid upgrade is useless; my free listing got more views. Support delayed my refund request, and the upgrade doesn't work as advertised.
Andrii Sydiuk

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app needs a major update; it's outdated and difficult to navigate, especially with message tracking. Features like message folders and search by name would improve user experience.
Candice Wu
App Store
The app is riddled with scams and time-consuming for those with lower budgets. It's not moderated well, making it hard to find secure accommodation.
Kelly Williams
Google Play
The paid upgrade is useless; my free listing got more views. Support delayed my refund request, and the upgrade doesn't work as advertised.
Koray Okumus
Google Play

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