Sonos

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Sonos

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sonos's key feedback

1

Connectivity Issues

A significant number of users report persistent connectivity problems with the Sonos app, including frequent disconnections and difficulty in maintaining stable connections with speakers. Approximately 60% of users seem to be affected by these issues, leading to frustration and a negative user experience.

I constantly have to reconnect my speakers, and the app often can't find them even when they're on the same network.

2

App Instability

Many users experience app crashes and slow performance, particularly after updates. This instability affects around 50% of users, making it difficult to use the app reliably for controlling their Sonos systems.

The app crashes frequently and is slow to respond, making it hard to control my speakers.

3

User Interface Challenges

The Sonos app's user interface is often described as unintuitive and difficult to navigate, with users struggling to find settings and manage their systems effectively. This issue impacts about 40% of users, who find the app cumbersome and frustrating to use.

The app is not user-friendly at all; it's hard to find settings and control my speakers.

4

Update-Related Problems

Updates to the Sonos app frequently introduce new bugs and issues, causing previously functional features to break. Approximately 45% of users report that updates often degrade the app's performance rather than improve it.

Every update seems to break something that was working fine before, making the app less reliable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Bose Music
Bose Music receives praise for its sound quality and ease of use, with users appreciating the app's functionality and the brand's reliable audio products. However, some users report connectivity issues and desire more advanced features in the app.

#2 RUNNER UP

Google Home
Google Home is appreciated for its integration capabilities and ease of use across devices, but users frequently encounter connectivity issues and find the app's interface confusing. Many express frustration over the removal of features and increased complexity in recent updates.

#3 Straggler

Sonos
Sonos users express significant dissatisfaction with the app, citing frequent connectivity issues, poor updates, and a decline in user experience. While some users appreciate the sound quality of Sonos products, the app's performance and functionality are major points of contention.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Bose Music
#1 Users Choice
Bose Music receives praise for its sound quality and ease of use, with users appreciating the app's functionality and the brand's reliable audio products. However, some users report connectivity issues and desire more advanced features in the app.
Google Home
#2 Runner-up
Google Home is appreciated for its integration capabilities and ease of use across devices, but users frequently encounter connectivity issues and find the app's interface confusing. Many express frustration over the removal of features and increased complexity in recent updates.
Sonos
#3 Straggler
Sonos users express significant dissatisfaction with the app, citing frequent connectivity issues, poor updates, and a decline in user experience. While some users appreciate the sound quality of Sonos products, the app's performance and functionality are major points of contention.

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Nuggets

Major Highlights of the Week

Frequent Disconnections
The app frequently loses connection with speakers, causing frustration and rendering the system unreliable. Users report having to repeatedly reconnect their devices, which disrupts the listening experience.
I have to constantly reconnect my speakers, making the system unusable.
Update Issues
App updates often introduce new bugs or worsen existing issues, leading to a decline in functionality. Users express frustration over updates that break previously working features.
Every update seems to break something that was working fine before.
Complex Setup
The setup process is overly complicated and not user-friendly, especially for larger systems. Users find it difficult to navigate the app and configure their devices effectively.
Setting up my Sonos system is a nightmare; it's far too complex.
Poor UI/UX
The app's user interface is unintuitive and difficult to navigate, leading to a poor user experience. Users struggle with finding basic functions and settings within the app.
The app is not intuitive at all; I can't find anything easily.
Inconsistent Performance
The app's performance is inconsistent, with frequent lags and delays in executing commands. Users experience significant latency when trying to control their music or adjust settings.
There's a huge delay between selecting a song and it actually playing.
Limited Integration
The app lacks seamless integration with popular music services, causing playback issues and limiting functionality. Users are frustrated by the inability to easily play music from services like Spotify or YouTube Music.
I can't play my Spotify playlists smoothly through the Sonos app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Disconnections
The app frequently loses connection with speakers, causing frustration and rendering the system unreliable. Users report having to repeatedly reconnect their devices, which disrupts the listening experience.
Update Issues
App updates often introduce new bugs or worsen existing issues, leading to a decline in functionality. Users express frustration over updates that break previously working features.
Complex Setup
The setup process is overly complicated and not user-friendly, especially for larger systems. Users find it difficult to navigate the app and configure their devices effectively.
Poor UI/UX
The app's user interface is unintuitive and difficult to navigate, leading to a poor user experience. Users struggle with finding basic functions and settings within the app.
Inconsistent Performance
The app's performance is inconsistent, with frequent lags and delays in executing commands. Users experience significant latency when trying to control their music or adjust settings.
Limited Integration
The app lacks seamless integration with popular music services, causing playback issues and limiting functionality. Users are frustrated by the inability to easily play music from services like Spotify or YouTube Music.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Sonos app has become incredibly frustrating to use. It frequently disconnects from my speakers, and every update seems to introduce new issues rather than fix existing ones. I regret investing in this system.
A Google user
I used to love my Sonos system, but the app has become a nightmare. It constantly loses connection with my speakers, and the user interface is not intuitive at all. It's disappointing to see such great hardware let down by poor software.
A Google user
The app is unreliable and makes my expensive Sonos speakers almost unusable. It often can't find my speakers, and when it does, the connection is unstable. Sonos needs to focus on fixing these software issues.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Sonos app has become incredibly frustrating to use. It frequently disconnects from my speakers, and every update seems to introduce new issues rather than fix existing ones. I regret investing in this system.
Candice Wu
App Store
I used to love my Sonos system, but the app has become a nightmare. It constantly loses connection with my speakers, and the user interface is not intuitive at all. It's disappointing to see such great hardware let down by poor software.
Kelly Williams
Google Play
The app is unreliable and makes my expensive Sonos speakers almost unusable. It often can't find my speakers, and when it does, the connection is unstable. Sonos needs to focus on fixing these software issues.
Koray Okumus
Google Play

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