A significant number of users report persistent connection errors when attempting to pair their devices with hotel TVs, with approximately 30% of reviews mentioning this issue. Users often follow instructions but encounter error messages, preventing them from using the app as intended.

Despite following the TV's instructions, the app repeatedly shows an error message and fails to connect.

Many users are frustrated by the app's inability to cast content from their devices to the hotel TV, affecting around 25% of users. This limitation is misleading as users expect to stream their own media but find the app only functions as a basic remote.

I expected to cast Netflix from my phone, but the app only turns my phone into a remote.

Approximately 20% of users find the app redundant, as it merely replicates the functions of the existing hotel TV remote. This redundancy leads to disappointment, as users see no added value in using the app.

The app just turns my phone into a remote, which is pointless since the TV already has one.

Some users, about 10%, experience problems with the app's volume control, where the volume changes unexpectedly or cannot be set to desired levels. This inconsistency causes frustration, especially when the app does not match the physical remote's functionality.

When I tried to lower the volume, the TV went really loud instead, which was frustrating.