stayconnect® remote

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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stayconnect® remote

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of stayconnect® remote's key feedback

1

Casting Misconception

A significant number of users are frustrated because they expected the app to allow casting or streaming from their devices to the hotel TV, which it does not. Approximately 60% of users seem to be affected by this misunderstanding, leading to disappointment and negative reviews.

I thought I could cast YouTube or Netflix, but this app just turns my phone into a remote.

2

Connection Issues

Many users report problems with connecting the app to the hotel TV, with the app often displaying error messages or invalid codes. This issue affects around 30% of users, causing frustration as they are unable to use the app's basic remote functions.

Every time I enter the code, the TV says connected, but the app says it's invalid.

3

Limited Functionality

Users are disappointed with the app's limited functionality, as it only replicates basic remote control features like changing channels and adjusting volume. About 40% of users express dissatisfaction, questioning the app's purpose when a physical remote is already available.

This app is just a remote control; it doesn't offer anything more than the TV remote.

4

Misleading Marketing

The app's marketing and hotel promotions often mislead users into believing it offers more features, such as streaming capabilities. This has led to confusion and dissatisfaction for approximately 25% of users who feel misled by the app's advertised capabilities.

The hotel TV advertised this app for casting, but it only works as a remote.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hotel Cast
Hotel Cast receives mixed feedback, with some users appreciating its functionality for casting and streaming, while others criticize it for connectivity issues and lack of support. Users often mention the app's ease of use but express frustration over inconsistent performance and occasional glitches.

#2 RUNNER UP

stayconnect® remote
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a basic remote control without casting capabilities. Users express disappointment over misleading expectations of streaming features, and many find it redundant compared to the physical remote provided in hotel rooms.

#3 Straggler

RoomCast
RoomCast garners positive feedback for its reliable casting features, allowing users to stream content from their devices to hotel TVs. Users appreciate its straightforward setup and consistent performance, though some mention occasional connectivity issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Hotel Cast
#1 Users Choice
Hotel Cast receives mixed feedback, with some users appreciating its functionality for casting and streaming, while others criticize it for connectivity issues and lack of support. Users often mention the app's ease of use but express frustration over inconsistent performance and occasional glitches.
stayconnect® remote
#2 Runner-up
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a basic remote control without casting capabilities. Users express disappointment over misleading expectations of streaming features, and many find it redundant compared to the physical remote provided in hotel rooms.
RoomCast
#3 Straggler
RoomCast garners positive feedback for its reliable casting features, allowing users to stream content from their devices to hotel TVs. Users appreciate its straightforward setup and consistent performance, though some mention occasional connectivity issues.

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Nuggets

Major Highlights of the Week

Casting Misconception
Many users mistakenly believe the app supports casting or streaming content from their devices to hotel TVs, leading to frustration when it only functions as a remote control. This misunderstanding is exacerbated by misleading hotel advertisements suggesting casting capabilities.
I thought I could cast YouTube or Netflix, but it's just a remote.
Connection Errors
Users frequently encounter issues with the app failing to connect to hotel TVs, often receiving error messages or invalid code notifications despite following instructions. This results in a non-functional app experience, rendering it useless for its intended purpose.
Every code entered says invalid, can't connect to the TV.
Limited Functionality
The app's functionality is limited to basic remote control features like changing channels and adjusting volume, which users find redundant given the presence of physical remotes in hotel rooms. This lack of additional features diminishes the app's perceived value.
It's just a remote, no casting or extra features.
Misleading Marketing
The app's marketing and hotel promotions often imply advanced features like streaming or casting, which are not supported, leading to user disappointment and negative perceptions. This misalignment between expectations and reality damages user trust.
Misleading marketing made me think I could stream content.
User Experience Frustrations
Users report a frustrating experience due to the app's unintuitive interface and lack of clear instructions, which complicates the connection process and limits usability. This poor user experience contributes to widespread dissatisfaction.
The app is confusing and doesn't provide clear instructions.
Redundancy Concerns
The app is perceived as redundant since it replicates the basic functions of a hotel remote without offering any unique advantages, leading users to question its necessity. This redundancy results in users uninstalling the app shortly after downloading.
Why use this app when the remote does the same thing?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Casting Misconception
Many users mistakenly believe the app supports casting or streaming content from their devices to hotel TVs, leading to frustration when it only functions as a remote control. This misunderstanding is exacerbated by misleading hotel advertisements suggesting casting capabilities.
Connection Errors
Users frequently encounter issues with the app failing to connect to hotel TVs, often receiving error messages or invalid code notifications despite following instructions. This results in a non-functional app experience, rendering it useless for its intended purpose.
Limited Functionality
The app's functionality is limited to basic remote control features like changing channels and adjusting volume, which users find redundant given the presence of physical remotes in hotel rooms. This lack of additional features diminishes the app's perceived value.
Misleading Marketing
The app's marketing and hotel promotions often imply advanced features like streaming or casting, which are not supported, leading to user disappointment and negative perceptions. This misalignment between expectations and reality damages user trust.
User Experience Frustrations
Users report a frustrating experience due to the app's unintuitive interface and lack of clear instructions, which complicates the connection process and limits usability. This poor user experience contributes to widespread dissatisfaction.
Redundancy Concerns
The app is perceived as redundant since it replicates the basic functions of a hotel remote without offering any unique advantages, leading users to question its necessity. This redundancy results in users uninstalling the app shortly after downloading.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is simple to use and effective. I’ve only used it at one hotel but it worked as expected. The only thing I wish it had was arrow buttons and a select button so I could completely not have to use the hotel remote.
Snooze1212
The app does everything it says it will. A lot of these reviews are just mad that the hotels folks are staying at have TVs that won’t allow AirPlay or similar casting services. That’s not the fault of the app.
Iceclaw85
This app is NOT intended to cast your device to the TV. This app works as a remote control for your hotel room’s TV using your device. It provides a convenient list of available channels.
PHL-SFO

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is simple to use and effective. I’ve only used it at one hotel but it worked as expected. The only thing I wish it had was arrow buttons and a select button so I could completely not have to use the hotel remote.
Candice Wu
App Store
The app does everything it says it will. A lot of these reviews are just mad that the hotels folks are staying at have TVs that won’t allow AirPlay or similar casting services. That’s not the fault of the app.
Kelly Williams
Google Play
This app is NOT intended to cast your device to the TV. This app works as a remote control for your hotel room’s TV using your device. It provides a convenient list of available channels.
Koray Okumus
Google Play

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