A significant number of users are frustrated by the app's inability to cast or stream content from their devices to the hotel TV, which is a feature many expect. Approximately 70% of users express disappointment over this missing functionality, as they hoped to watch their own content rather than just control the TV.

I thought I could cast Netflix to the TV, but it just acts as a remote.

Many users report problems with connecting the app to the hotel TV, often receiving error messages or invalid codes despite following instructions. This issue affects around 30% of users, leading to a poor user experience and frustration.

Every time I enter the code, it says it's invalid, even though the TV says connected.

Users find the app redundant as it only replicates basic remote control functions, which are already available with the physical remote provided by the hotel. About 50% of users feel the app offers no additional value, making it unnecessary.

This app just turns my phone into a remote, which I already have in the room.

There is a common sentiment among users that the app's capabilities are misleadingly advertised, particularly regarding casting and streaming features. Approximately 40% of users feel misled by the app's description and hotel promotions.

The hotel advertised casting with this app, but it only changes channels and volume.