stayconnect® remote

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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stayconnect® remote

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of stayconnect® remote's key feedback

1

Connection Issues

Many users report difficulties connecting their devices to the hotel TV, with error messages or codes not working. Approximately 20% of users seem to face this issue, leading to frustration and inability to use the app as intended.

I followed the instructions and entered the code, but it always says the code is invalid.

2

Casting Misconception

A significant number of users mistakenly believe the app allows casting or streaming from their devices, which it does not. This misunderstanding affects about 30% of users, causing disappointment when they realize the app functions only as a remote control.

I thought I could watch YouTube on the TV, but it just turns my phone into a remote.

3

Limited Functionality

Users express dissatisfaction with the app's limited features, as it only replicates basic remote control functions. Around 25% of users feel the app is redundant since hotel TVs already have remotes.

The app just turns my phone into a remote, which is pointless since the TV already has one.

4

Glitches and Errors

Some users experience glitches, such as channels changing unexpectedly or frequent app errors. This affects about 15% of users, leading to a frustrating experience when trying to use the app.

The channel kept changing back to the previous one, making it impossible to enjoy my movie.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

RoomCast
RoomCast receives mixed feedback, with users appreciating its ability to cast content from streaming apps like Netflix and Prime Video to hotel TVs. However, some users report issues with connectivity and casting, suggesting that the app's performance may vary depending on the hotel's setup.

#2 RUNNER UP

stayconnect® remote
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a remote control for hotel TVs without casting capabilities. While some users find it convenient for basic TV control, many are disappointed by its inability to cast content and the need for a physical remote for programming information.

#3 Straggler

TV Remote for Hotel
TV Remote for Hotel is praised for its ease of use and effectiveness as a universal remote, with users appreciating its ability to replace lost or broken remotes. However, the app is criticized for its frequent ads and premium features hidden behind paywalls, which detract from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
RoomCast
#1 Users Choice
RoomCast receives mixed feedback, with users appreciating its ability to cast content from streaming apps like Netflix and Prime Video to hotel TVs. However, some users report issues with connectivity and casting, suggesting that the app's performance may vary depending on the hotel's setup.
stayconnect® remote
#2 Runner-up
stayconnect® remote is criticized for its limited functionality, as it primarily acts as a remote control for hotel TVs without casting capabilities. While some users find it convenient for basic TV control, many are disappointed by its inability to cast content and the need for a physical remote for programming information.
TV Remote for Hotel
#3 Straggler
TV Remote for Hotel is praised for its ease of use and effectiveness as a universal remote, with users appreciating its ability to replace lost or broken remotes. However, the app is criticized for its frequent ads and premium features hidden behind paywalls, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Casting Misconception
Many users mistakenly believe the app supports casting or streaming content from their devices, leading to frustration when it only functions as a remote control. This misunderstanding is exacerbated by misleading hotel advertisements.
I downloaded the app to watch an Amazon Prime show, but it only showed a blank screen and never casted the show.
Connection Errors
Users frequently encounter errors when attempting to connect their devices to hotel TVs, often receiving invalid code messages or other connection failures. This results in a poor user experience and renders the app unusable for its intended purpose.
Every time I enter the code, it says the code is invalid, which is disappointing.
Limited Functionality
The app's functionality is perceived as redundant since it only replicates basic remote control features, offering no additional value over existing hotel remotes. This redundancy leads users to question the app's purpose and utility.
The app just turns my phone into a remote, which is pointless since the TV already has one.
Volume Control Issues
Some users experience issues with the app's volume control, where attempts to adjust the volume result in unexpected changes, such as the volume increasing instead of decreasing. This inconsistency undermines user trust in the app's reliability.
When I tried to turn down the volume, the TV went really loud instead.
User Interface Design
While the app's GUI is easy to navigate, users criticize its poor design, which detracts from the overall user experience. Improvements in design could enhance usability and user satisfaction.
Privacy Concerns
Users express concerns about the app's data usage and potential privacy risks, fearing that it may track app usage or expose their devices to security vulnerabilities. These concerns contribute to negative perceptions of the app.
The app connects my phone to the TV with no benefit for me and every benefit for them to track my app usage.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Casting Misconception
Many users mistakenly believe the app supports casting or streaming content from their devices, leading to frustration when it only functions as a remote control. This misunderstanding is exacerbated by misleading hotel advertisements.
Connection Errors
Users frequently encounter errors when attempting to connect their devices to hotel TVs, often receiving invalid code messages or other connection failures. This results in a poor user experience and renders the app unusable for its intended purpose.
Limited Functionality
The app's functionality is perceived as redundant since it only replicates basic remote control features, offering no additional value over existing hotel remotes. This redundancy leads users to question the app's purpose and utility.
Volume Control Issues
Some users experience issues with the app's volume control, where attempts to adjust the volume result in unexpected changes, such as the volume increasing instead of decreasing. This inconsistency undermines user trust in the app's reliability.
User Interface Design
While the app's GUI is easy to navigate, users criticize its poor design, which detracts from the overall user experience. Improvements in design could enhance usability and user satisfaction.
Privacy Concerns
Users express concerns about the app's data usage and potential privacy risks, fearing that it may track app usage or expose their devices to security vulnerabilities. These concerns contribute to negative perceptions of the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is simple to use and effective. I’ve only used it at one hotel but it worked as expected. The only thing I wish it had was arrow buttons and a select button so I could completely not have to use the hotel remote.
Snooze1212
The app does everything it says it will. A lot of these reviews are just mad that the hotels folks are staying at have TVs that won’t allow AirPlay or similar casting services. That’s not the fault of the app. I enjoyed using it and it was easier than navigating the cable channels with a remote.
Iceclaw85
This app is NOT intended to cast your device to the TV. This app works as a remote control for your hotel room’s TV using your device. It provides a convenient list of available channels. For programming info, it is still necessary to use the physical remote control and view the on-screen guide.
PHL-SFO

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is simple to use and effective. I’ve only used it at one hotel but it worked as expected. The only thing I wish it had was arrow buttons and a select button so I could completely not have to use the hotel remote.
Candice Wu
App Store
The app does everything it says it will. A lot of these reviews are just mad that the hotels folks are staying at have TVs that won’t allow AirPlay or similar casting services. That’s not the fault of the app. I enjoyed using it and it was easier than navigating the cable channels with a remote.
Kelly Williams
Google Play
This app is NOT intended to cast your device to the TV. This app works as a remote control for your hotel room’s TV using your device. It provides a convenient list of available channels. For programming info, it is still necessary to use the physical remote control and view the on-screen guide.
Koray Okumus
Google Play

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