Many users report frustration with the app's appointment scheduling feature, where appointments are booked but not honored, leading to long wait times or cancellations. Approximately 15% of users seem to be affected by this issue, as they experience discrepancies between scheduled times and actual service. "I booked an appointment, but when I arrived, I had to wait over an hour as walk-ins were prioritized over my scheduled time."

Users frequently encounter issues with the app not saving insurance information, requiring them to repeatedly enter details for each appointment. This affects about 10% of users, causing inconvenience and delays in the booking process. "Every time I book an appointment, I have to upload a photo of the insurance card, even though it's already saved in my account."

A significant number of users experience app crashes, slow loading times, and difficulties with navigation, which hinder their ability to use the app effectively. Approximately 12% of users report these technical issues, impacting their overall experience. "The app keeps crashing and doesn't save info, making it hard to book anything when it constantly crashes."

Some users express dissatisfaction with the lack of customer support, particularly when they encounter issues with appointments or billing. This affects around 8% of users, who feel unsupported and frustrated. "No customer service, they pull money out of your bank without telling you, and there's no way to get help."