Pi Network

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Pi Network's key feedback

Migration Delays

A significant number of users, approximately 20%, report being stuck in the migration queue for extended periods, sometimes years, without any progress or support, leading to frustration and a sense of wasted effort.

I've been in the migration queue for 3 years with no progress or support.

KYC Verification Issues

Around 25% of users experience problems with the KYC process, including repeated requests for verification and loss of mined Pi due to missed deadlines, causing distrust and dissatisfaction.

The KYC process is slow and unreliable, causing me to lose my mined Pi.

Account Access Problems

Approximately 15% of users face difficulties accessing their accounts, often due to issues with phone number verification or app malfunctions, resulting in lost Pi and frustration.

I lost access to my account after changing my phone number and can't recover my Pi.

Ad Overload

About 10% of users are frustrated by the frequent ads that interrupt the mining process, which they find unnecessary and intrusive, diminishing the user experience.

Every time I try to mine, an ad pops up, making the process annoying.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Bee Network

Bee Network receives positive feedback for its simplicity and potential future value. Users appreciate the easy mining process and the app's user-friendly interface, though some express concerns about its speculative nature and ad-based model.

#2 RUNNER UP

Pi Network

Pi Network has mixed reviews, with some users praising its accessibility and potential, while others criticize its KYC process and lack of tangible value. Many users express frustration over technical issues and the perceived lack of support.

#3 Straggler

Eagle Network

Eagle Network is generally well-received for its straightforward mining process and community engagement. However, some users are skeptical about its long-term value and express concerns about the app's reliance on ads.

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Nuggets

Major Highlights of the Week

Migration Delays

Users experience prolonged delays in migrating their Pi coins, with some waiting for years without resolution or support, leading to frustration and distrust.

I've been in the migration queue for 3 years with no progress or support.

KYC Process Issues

The KYC process is inconsistent and problematic, causing users to lose access to their mined Pi or face repeated verification requests, which undermines trust in the platform.

I've done the liveness check multiple times, but it keeps asking for it again, preventing me from migrating my earnings.

Account Access Problems

Users face difficulties accessing their accounts due to issues like phone number changes or app malfunctions, with inadequate support to resolve these problems.

I lost access when I had to get a new phone number and can't find a way to fix it.

Ad Overload

The app's frequent ad interruptions during mining sessions frustrate users, making the experience cumbersome and leading some to abandon the platform.

Why does an ad pop up every time I tap the button to mine? It's really unnecessary.

Token Loss Concerns

Users report losing significant amounts of mined Pi due to app errors or policy changes, leading to perceptions of the platform as unreliable or a scam.

I was mining since 2019 and had to forfeit 99% of my Pi just to migrate.

Support Deficiencies

The lack of effective customer support leaves users feeling abandoned and unable to resolve critical issues, contributing to negative perceptions of the platform.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Migration Delays

Users experience prolonged delays in migrating their Pi coins, with some waiting for years without resolution or support, leading to frustration and distrust.

KYC Process Issues

The KYC process is inconsistent and problematic, causing users to lose access to their mined Pi or face repeated verification requests, which undermines trust in the platform.

Account Access Problems

Users face difficulties accessing their accounts due to issues like phone number changes or app malfunctions, with inadequate support to resolve these problems.

Ad Overload

The app's frequent ad interruptions during mining sessions frustrate users, making the experience cumbersome and leading some to abandon the platform.

Token Loss Concerns

Users report losing significant amounts of mined Pi due to app errors or policy changes, leading to perceptions of the platform as unreliable or a scam.

Support Deficiencies

The lack of effective customer support leaves users feeling abandoned and unable to resolve critical issues, contributing to negative perceptions of the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been mining for years, after every mining there's an ad and my KYC is STILL in tentative status. I've already sent an email twice about it, since there's no other contact option, and waiting still.

Nilin313

I was mining since 2019 and racked up 7500 Pi. I couldn’t get verified because my name on my Facebook and the name on my Pi were different even though I was the same person. I was finally verified after appeals and missed the grace period. So I had to forfeit 99% of my Pi just to migrate.

$$ Joey95 $$

I’ve been a Pi Network user for over 7 years now, and it’s been an exciting journey watching this project grow from an early concept into a global movement. What started as a simple mobile mining app has evolved into a full-fledged ecosystem with real potential. I love how Pi makes cryptocurrency accessible to everyone — no expensive hardware needed, just consistent engagement and belief in the vision.

PiNetworkIsTheFuture

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Pi Network

Top Insights This Week

Migration Delays

KYC Verification Issues

Account Access Problems

Ad Overload

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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