Sniffies - Gay Cruising & Chat

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Sniffies - Gay Cruising & Chat's key feedback

Excessive Notifications

Many users are frustrated with the persistent 'Moments' notifications, which continue despite attempts to disable them. This issue affects approximately 30% of users, leading to annoyance and potential app uninstallation.

I keep getting 'Moments' notifications even after blocking them, and it's driving me to uninstall the app.

Paywall Restrictions

Users are dissatisfied with essential features like age filters and message history being locked behind a paywall, making the app less usable without a subscription. This affects around 40% of users who feel the app is becoming too monetized.

The age range filter is blocked behind a paywall, making the app unusable for me.

Network and Login Issues

A significant number of users experience network issues and difficulties logging into the app, which hampers their ability to use it effectively. Approximately 20% of users report these technical problems.

I can't even enter the app; it always says there's a problem with my Wi-Fi, but my connection is fine.

Scammers and Fake Profiles

There is a prevalent issue with scammers and fake profiles, which diminishes the user experience and raises safety concerns. This problem affects about 25% of users who are wary of sharing personal information.

The app is full of AI profiles and scammers, making it unsafe to share personal information.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SCRUFF

SCRUFF is praised for its user-friendly interface and diverse community, with many users finding genuine connections and appreciating the app's features. However, some users express frustration over the increasing paywalls and occasional technical glitches.

#2 RUNNER UP

Sniffies - Gay Cruising & Chat

Sniffies receives mixed feedback, with users appreciating its unique cruising features and local connections, but some criticize the app for limited user base and occasional technical issues.

#3 Straggler

Grindr

Grindr is criticized for its overwhelming number of ads and fake profiles, with users expressing dissatisfaction over the app's monetization strategies and lack of effective spam control.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Moments Overload

The Moments feature generates excessive notifications even when users have disabled them, leading to frustration and potential app abandonment. This persistent issue indicates a failure in notification management and user preference settings.

Despite blocking Moments notifications, they keep popping up, making me want to uninstall the app.

Paywall Frustrations

Basic features like age filtering and viewing message history are locked behind a paywall, which users find unreasonable and restrictive. This monetization strategy is perceived as a cash grab, diminishing the app's value proposition.

I can't even filter by age without paying, which is ridiculous for a dating app.

Verification Issues

Users face account suspensions due to flawed verification processes, often being flagged as underage or for using inappropriate photos without clear justification. This undermines user trust and engagement.

My account was suspended for looking underage, despite providing proof of my age.

Connection Problems

Frequent connectivity issues prevent users from accessing the app or sending messages, severely impacting user experience and reliability. These technical glitches suggest inadequate server management.

The app won't open, constantly showing a connection error despite having a stable internet connection.

Customer Support Failures

Users report unresponsive and ineffective customer support, with unresolved issues and closed tickets without resolution. This lack of support erodes user confidence and satisfaction.

I've contacted support multiple times about my suspended account, but they never respond.

Blocking Limitations

The limitation on blocking users without a subscription is seen as a safety risk, as it prevents users from managing unwanted interactions effectively. This policy is viewed as prioritizing profit over user safety.

I can't block more than a few people without paying, which is unacceptable for user safety.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Moments Overload

Paywall Frustrations

Verification Issues

Connection Problems

Customer Support Failures

Users report unresponsive and ineffective customer support, with unresolved issues and closed tickets without resolution. This lack of support erodes user confidence and satisfaction.

Blocking Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is unusable when free. Everything is limited: only 16 conversations, 100 profiles, 15 woofs, 3 filters. You can't scroll up to see past conversation. New UI is god awful. They keep moving things around, making them hard to find or requiring 3+ levels of menus. Why make such a horrible changes?

A Google user

The app used to be good a few years back but the quality has gone downhill. I've lost access to my account 2 times now to an error and customer service didn't help solve the issue. It shouldn't be so hard to login to my account but I guess it is. I'd pass on this app.

A Google user

I like Scruff better than the competition. However, although I subscribed for a while, I'm not prepared to pay so much indefinitely. I think there are way too many restrictions in the free version and that we should get a more substantial discount for subscribing for longer periods. The number of Scruff users in my area seems to keep falling.

A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Sniffies - Gay Cruising & Chat

Top Insights This Week

Excessive Notifications

Paywall Restrictions

Network and Login Issues

Scammers and Fake Profiles

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts