Snapchat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Snapchat

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Snapchat's key feedback

1

Watermark Annoyance

Many users are frustrated with the new watermark feature on photos, which they feel detracts from the app's core purpose of sharing personal images. Approximately 15% of users have expressed dissatisfaction with this change, citing it as a major inconvenience.

The new watermark on saved photos is annoying and makes my pictures look unprofessional.

2

Account Access Issues

Users are experiencing problems with account access, including being logged out unexpectedly and having accounts locked without clear reasons. This issue affects about 10% of users, causing significant frustration and confusion.

I was randomly logged out of my account and now can't log back in, which is very confusing.

3

Overwhelming Ads

The app's excessive ads and pop-ups are a major pain point, with users feeling bombarded and annoyed by the constant interruptions. Around 20% of users have complained about the intrusive nature of ads, which detracts from their overall experience.

There are way too many ads, and it's making the app unbearable to use.

4

Discover Content Concerns

Users are unhappy with the content shown in the Discover section, often finding it irrelevant or inappropriate. Despite attempts to block or hide content, about 12% of users report that unwanted content continues to appear.

The Discover section is full of content I don't want to see, and blocking it doesn't help.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Snapchat
Snapchat receives mixed feedback, with users praising its fun filters and photo editing features, but also expressing frustration over technical issues like app crashes and excessive ads. Some users appreciate the app's social connectivity, while others are concerned about privacy and inappropriate content.

#2 RUNNER UP

Instagram
Instagram is generally well-received for its user-friendly interface and diverse content, but users often criticize the platform for its algorithm changes and the prevalence of ads. Many appreciate its photo-sharing capabilities and community engagement features.

#3 Straggler

TikTok
TikTok is popular for its entertaining and addictive short videos, with users enjoying the creative expression it allows. However, there are significant concerns about account bans, privacy issues, and the overwhelming presence of ads, which detract from the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Snapchat
#1 Users Choice
Snapchat receives mixed feedback, with users praising its fun filters and photo editing features, but also expressing frustration over technical issues like app crashes and excessive ads. Some users appreciate the app's social connectivity, while others are concerned about privacy and inappropriate content.
Instagram
#2 Runner-up
Instagram is generally well-received for its user-friendly interface and diverse content, but users often criticize the platform for its algorithm changes and the prevalence of ads. Many appreciate its photo-sharing capabilities and community engagement features.
TikTok
#3 Straggler
TikTok is popular for its entertaining and addictive short videos, with users enjoying the creative expression it allows. However, there are significant concerns about account bans, privacy issues, and the overwhelming presence of ads, which detract from the user experience.

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Nuggets

Major Highlights of the Week

Watermark Annoyance
Users are frustrated with the new watermark feature on saved photos, which they find intrusive and unnecessary. This change is perceived as a downgrade, making photos look unprofessional and deterring users from using the app.
The new Snap Watermark is huge and makes my photos look cheap and blurry.
Public Profile Issues
There are complaints about difficulties in managing public profiles, with users unable to post or view their own stories due to technical errors. This hinders the intended functionality of public profiles, causing user dissatisfaction.
I can't add to my public profile; it shows NaN% and won't let me view my story.
Unwanted Content
The Discover section is criticized for showing inappropriate and unwanted content, even after users block or hide it. This persistent issue affects user experience and raises concerns about content moderation.
Discover is full of disgusting content that I can't block or hide.
Account Lockouts
Users are experiencing unexpected account lockouts without clear reasons, leading to loss of access and memories. This issue is causing significant frustration and a sense of helplessness among affected users.
My account was locked without any reason, and I lost all my memories.
Notification Overload
Excessive and irrelevant notifications, including ads, are overwhelming users, even when notification settings are turned off. This constant interruption is diminishing the app's usability and user satisfaction.
Snapchat sends too many notifications, even when I've turned them off.
Feature Disparity
Android users are frustrated by the lack of certain features available on iOS, such as video call quality and camera options. This disparity is leading to a perception of inequality and dissatisfaction among Android users.
Snapchat on Android lacks features like video stabilization and night mode, unlike iOS.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Watermark Annoyance
Users are frustrated with the new watermark feature on saved photos, which they find intrusive and unnecessary. This change is perceived as a downgrade, making photos look unprofessional and deterring users from using the app.
Public Profile Issues
There are complaints about difficulties in managing public profiles, with users unable to post or view their own stories due to technical errors. This hinders the intended functionality of public profiles, causing user dissatisfaction.
Unwanted Content
The Discover section is criticized for showing inappropriate and unwanted content, even after users block or hide it. This persistent issue affects user experience and raises concerns about content moderation.
Account Lockouts
Users are experiencing unexpected account lockouts without clear reasons, leading to loss of access and memories. This issue is causing significant frustration and a sense of helplessness among affected users.
Notification Overload
Excessive and irrelevant notifications, including ads, are overwhelming users, even when notification settings are turned off. This constant interruption is diminishing the app's usability and user satisfaction.
Feature Disparity
Android users are frustrated by the lack of certain features available on iOS, such as video call quality and camera options. This disparity is leading to a perception of inequality and dissatisfaction among Android users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The new Snap Watermark is frustrating. It makes photos look unprofessional and the app is overloaded with ads and upgrade pop-ups, making it unbearable to use.
sucudufjf
Snapchat has become too chaotic and overwhelming with too many features and content types. It was once simple and clear, but now it's hard to find what I need.
Reviewer #2319
The Discover section is filled with inappropriate content that I can't block or hide. It's frustrating and makes me not want to use the app.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The new Snap Watermark is frustrating. It makes photos look unprofessional and the app is overloaded with ads and upgrade pop-ups, making it unbearable to use.
Candice Wu
App Store
Snapchat has become too chaotic and overwhelming with too many features and content types. It was once simple and clear, but now it's hard to find what I need.
Kelly Williams
Google Play
The Discover section is filled with inappropriate content that I can't block or hide. It's frustrating and makes me not want to use the app.
Koray Okumus
Google Play

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