Many users are frustrated with the introduction of fees for storing memories, a feature that was previously free. Approximately 30% of users express dissatisfaction with this change, feeling it is a money grab and threatening to leave the platform.

I shouldn't have to pay to keep pictures I've had on Snapchat since 2018, it's ridiculous that it's been free forever now all of a sudden I have to pay?

Users are increasingly annoyed by the frequency and intrusiveness of ads, which disrupt their experience on the app. Around 15% of users mention that ads are becoming a significant nuisance, with some even appearing in chat screens.

There used to not be ads popping up every time I got on here but it’s annoying at this point.

Some users report being unfairly banned or having their accounts locked without clear reasons, causing frustration and loss of access to their memories. This issue affects about 10% of users, who feel unjustly targeted by the app's moderation policies.

I have done nothing wrong but my account keeps getting banned every time I make a new one.

A portion of users are experiencing problems with notifications not appearing, despite having correct settings, which affects their ability to stay connected. Approximately 5% of users are impacted by this issue, finding it very annoying.

For a few weeks now I haven’t been getting any notifications for Snap, and it's very annoying.