Smule: Sing & Record Karaoke

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Smule: Sing & Record Karaoke's key feedback

Subscription Costs

Many users express frustration over the high cost of VIP subscriptions, which are necessary to access most features, including solo singing. Approximately 30% of users mention this as a significant barrier to enjoying the app. "I can't believe I have to pay so much just to sing solo; it's ridiculous!"

I can't believe I have to pay so much just to sing solo; it's ridiculous!

Limited Free Features

Users are disappointed with the limited features available to non-paying members, particularly the inability to sing solo without a subscription. This affects about 25% of users who feel restricted by the paywall. "I just want to sing alone without having to pay for VIP; it's frustrating."

I just want to sing alone without having to pay for VIP; it's frustrating.

Technical Issues

Several users report technical problems such as audio glitches, sync issues, and app crashes, which hinder their singing experience. These issues are mentioned by around 15% of users. "The app keeps glitching and my recordings sound terrible; please fix it."

The app keeps glitching and my recordings sound terrible; please fix it.

Account Management

Users face difficulties with account management, including issues with logging in, subscription cancellations, and account recovery. This affects about 10% of users who find these processes cumbersome. "I can't access my old account and it's frustrating to start over."

I can't access my old account and it's frustrating to start over.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

StarMaker: Sing Karaoke Songs

StarMaker receives high praise for its fun and engaging karaoke experience, with users appreciating the wide song selection and the ability to sing solo or in duets. However, some users express frustration over the need for a VIP subscription to access certain features and songs.

#2 RUNNER UP

Smule: Sing & Record Karaoke

Smule is loved for its vast song library and social features, allowing users to connect and sing with others globally. Despite its popularity, users often criticize the app for its high subscription costs and technical issues like lag and recording problems.

#3 Straggler

Yokee Karaoke

Yokee Karaoke is appreciated for its user-friendly interface and the ability to sing karaoke solo. However, users are disappointed by the limited free content and the necessity to pay for a VIP subscription to access more songs and features.

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Nuggets

Major Highlights of the Week

Account Transfer Issues

Users face difficulties transferring their accounts to new devices, leading to loss of identity and connections within the app. This issue disrupts user continuity and can result in losing established social connections.

I had to create a new account on my new phone, and now my friends don't recognize me.

VIP Access Limitations

The app's paywall for solo singing and other features frustrates users who feel restricted without a VIP subscription. This limitation is perceived as a barrier to enjoying the app's full potential.

I can't sing solo without paying for VIP, which is disappointing.

Audio Sync Problems

Users experience audio and video synchronization issues during recordings, affecting the quality of their performances. This technical glitch undermines the app's promise of studio-quality sound.

My recordings are out of sync, making it hard to enjoy the app.

Subscription Management Challenges

Users report difficulties in managing subscriptions, including unexpected charges and challenges in canceling subscriptions. This creates a negative perception of the app's billing practices.

I was charged even after canceling my subscription before the trial ended.

Search Functionality Flaws

The app's search feature is inadequate, making it difficult for users to find specific songs or recordings. This hampers user experience and limits content discovery.

Many songs don't appear in search results even when they are available.

Inadequate Customer Support

Users express dissatisfaction with the app's customer support, citing unresponsiveness and lack of resolution for reported issues. This affects user trust and satisfaction.

I reported an issue but received no response from support.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Transfer Issues

VIP Access Limitations

The app's paywall for solo singing and other features frustrates users who feel restricted without a VIP subscription. This limitation is perceived as a barrier to enjoying the app's full potential.

Audio Sync Problems

Users experience audio and video synchronization issues during recordings, affecting the quality of their performances. This technical glitch undermines the app's promise of studio-quality sound.

Subscription Management Challenges

Users report difficulties in managing subscriptions, including unexpected charges and challenges in canceling subscriptions. This creates a negative perception of the app's billing practices.

Search Functionality Flaws

The app's search feature is inadequate, making it difficult for users to find specific songs or recordings. This hampers user experience and limits content discovery.

Inadequate Customer Support

Users express dissatisfaction with the app's customer support, citing unresponsiveness and lack of resolution for reported issues. This affects user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Smule, but the subscription costs are getting too high. I used to pay $4.99 a month, and now it's $19.99. It's becoming unaffordable for many users.

A Google user

The app is great for singing with others, but it's frustrating that you have to pay to sing solo. Not everyone wants to duet or join groups.

A Google user

I've been using Smule for years and love the community, but the recent updates have made it buggy, especially with audio sync issues. Please fix these problems.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love Smule, but the subscription costs are getting too high. I used to pay $4.99 a month, and now it's $19.99. It's becoming unaffordable for many users.

Candice Wu

App Store

The app is great for singing with others, but it's frustrating that you have to pay to sing solo. Not everyone wants to duet or join groups.

Kelly Williams

Google Play

I've been using Smule for years and love the community, but the recent updates have made it buggy, especially with audio sync issues. Please fix these problems.

Koray Okumus

Google Play

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User Experience Report

Report Date

Smule: Sing & Record Karaoke

Top Insights This Week

Subscription Costs

Limited Free Features

Technical Issues

Account Management

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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