SmartThings

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of SmartThings's key feedback

Connectivity Issues

Many users report persistent connectivity problems with their devices, such as TVs and appliances showing offline despite being connected to the network. This affects approximately 30% of users, making remote control features unreliable.

My TV shows offline in the app even when it's on and connected to WiFi.

Login and Account Problems

Users frequently experience issues with logging into the app, often getting stuck in loops or facing unresponsive login screens. This affects about 25% of users, hindering their ability to use the app effectively.

I can't log in to the app; it keeps redirecting me to the browser without success.

Intrusive Permissions

The app's requirement for excessive permissions, such as location and microphone access, is a significant concern for users, with around 20% expressing discomfort over privacy and data collection practices.

The app constantly asks for location tracking, which feels intrusive and unnecessary.

Frequent Disconnections

Users report that devices frequently disconnect from the app, requiring repeated setups and causing frustration. This issue affects approximately 15% of users, disrupting the seamless smart home experience.

My devices keep disconnecting from the app, and I have to set them up again repeatedly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Apple HomeKit

Apple HomeKit receives praise for its ease of use and innovative features, particularly the AR capabilities. However, users report issues with device connectivity and app crashes, which can be frustrating.

#2 RUNNER UP

SmartThings

SmartThings is appreciated for its wide compatibility and energy-saving features, but users frequently encounter connectivity issues and find the app updates problematic, leading to a mixed experience.

#3 Straggler

Amazon Alexa

Amazon Alexa is valued for its sound quality and versatility, but users criticize the app's cluttered interface and frequent connectivity issues, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Connectivity Issues

Users experience frequent disconnections between their devices and the app, rendering the app's remote control features ineffective. This issue is exacerbated by the app's inability to reconnect without manual intervention, which defeats the purpose of a smart home solution.

My TV is on, but the app says it's offline, making the remote feature useless.

The app's login process is cumbersome, often leading to users being stuck in a login loop or unable to access their accounts. This issue is particularly frustrating for users who need to control their devices but are blocked by authentication failures.

Intrusive Permissions

The app frequently requests access to user data and device permissions, which many users find intrusive and unnecessary for basic functionality. This has led to concerns about privacy and data security among users.

The app constantly asks for location tracking, which feels like harassment.

User Interface Complexity

The app's user interface is described as confusing and cluttered, making it difficult for users to navigate and utilize its features effectively. This complexity detracts from the user experience and hinders the app's usability.

The UI is confusing, and I can't find basic functions easily.

Device Compatibility

Users report that the app fails to support or recognize certain devices, even those from Samsung, leading to frustration and a lack of trust in the app's capabilities. This issue is particularly problematic for users who have invested in the Samsung ecosystem.

The app doesn't recognize my Samsung TV, making it useless.

Frequent Crashes

The app is prone to crashing and freezing, which disrupts its functionality and frustrates users who rely on it for controlling their smart home devices. This instability undermines the app's reliability and user satisfaction.

The app keeps crashing and showing my TV as offline for no reason.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connectivity Issues

Intrusive Permissions

User Interface Complexity

Device Compatibility

Frequent Crashes

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps signing me out and every time it does, it has to redownload the remote function. When all I want to do is turn down the volume, I have to wait 5 minutes.

Matt Sich

I can't log in at all. Forces you to use a specific browser and then just flat out didn't work even when you do, the app is unusable.

A Google user

The app is clunky, is constantly asking me to turn on my mic, or that the wifi is off. Half the time the volume and channel controls don't show up. It takes far too long to load.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps signing me out and every time it does, it has to redownload the remote function. When all I want to do is turn down the volume, I have to wait 5 minutes.

Candice Wu

App Store

I can't log in at all. Forces you to use a specific browser and then just flat out didn't work even when you do, the app is unusable.

Kelly Williams

Google Play

The app is clunky, is constantly asking me to turn on my mic, or that the wifi is off. Half the time the volume and channel controls don't show up. It takes far too long to load.

Koray Okumus

Google Play

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User Experience Report

Report Date

SmartThings

Top Insights This Week

Connectivity Issues

Login and Account Problems

Intrusive Permissions

Frequent Disconnections

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts