Sleeper - Fantasy Sports

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Sleeper - Fantasy Sports's key feedback

Withdrawal Issues

A significant number of users, approximately 20%, report difficulties withdrawing their winnings from the app. They experience delays, account suspensions, and unresponsive customer service, leading to frustration and distrust. Users feel that the app is more focused on taking deposits than facilitating withdrawals.

I deposited money easily, but when I tried to withdraw my winnings, my account was classified as high risk, and I still don't have my money.

Repost Feature Annoyance

Around 15% of users are frustrated with the repost feature, which clutters the news feed with repetitive content. This feature is seen as unnecessary and detracts from the app's primary focus on fantasy sports, making the feed less usable.

The reposts have completely ruined the experience; the feed is now flooded with spam.

Draft Room Glitches

Approximately 10% of users experience glitches in the draft room, such as screen resolution issues and auto-picks due to lag. These technical problems disrupt the drafting process and lead to dissatisfaction among users.

During my draft, the app kept freezing, causing me to miss picks and resulting in auto-picks.

Customer Service Complaints

About 12% of users express dissatisfaction with the app's customer service, citing slow response times and unhelpful interactions. This lack of support exacerbates issues users face with the app, leading to a negative overall experience.

Customer service is terrible; they take days to respond and provide no help when they do.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PrizePicks

PrizePicks receives mixed feedback, with users praising its user-friendly interface and quick withdrawals, but many complain about issues with account verification, customer service, and payout delays. Some users report feeling scammed due to technical glitches and unfulfilled promotions.

#2 RUNNER UP

DraftKings

DraftKings is appreciated for its wide range of betting options and user-friendly interface, but users frequently report issues with app performance, including lag and crashes. Customer service is often criticized for being unresponsive, and some users have experienced problems with location verification and bet placement.

#3 Straggler

Sleeper - Fantasy Sports

Sleeper - Fantasy Sports has a dedicated user base that enjoys its social features and fantasy league options. However, users express frustration with the app's customer service, account verification issues, and payout delays. The app's interface is sometimes described as cluttered, and there are complaints about bugs and navigation difficulties.

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Nuggets

Major Highlights of the Week

Repost Feature Clutter

The repost feature is cluttering the news feed, making it difficult to access actual news content. Users are frustrated with the constant reposts, which they feel are unnecessary and detract from the app's primary purpose.

The reposts have completely ruined the experience; the feed is now flooded with spam.

Withdrawal Issues

Users are experiencing significant difficulties withdrawing their winnings, with accounts being flagged as high risk or withdrawals being blocked without clear reasons. This has led to frustration and distrust, as users feel their funds are being unfairly withheld.

I deposited my money, but when I won a few games and tried to withdraw, it wouldn't let me, and support doesn't help.

Draft Room Glitches

The draft room interface is plagued with glitches, causing issues like auto-picks and lag, which disrupt the drafting process. Users find the experience frustrating and unreliable, especially during critical draft moments.

Drafting on this app is the worst; it kept freezing and not updating in real-time.

Customer Support Delays

Customer support is slow to respond, often taking days or not responding at all, leaving users without assistance for urgent issues. This lack of timely support is causing dissatisfaction and eroding trust in the platform.

I've been waiting on a small withdrawal since 3/19, and it's still pending; support is no help at all.

App Performance Lag

The app frequently experiences lag and slow loading times, particularly during high-traffic periods like game days. This performance issue is causing frustration as users struggle to access features and manage their teams effectively.

App performance is infuriatingly poor; every action has a great deal of lag.

Gambling Focus Shift

There is a growing concern that the app is shifting focus from fantasy sports to gambling, which is alienating users who joined for fantasy leagues. This shift is perceived as a departure from the app's original purpose, leading to user dissatisfaction.

Too much focus has gone to the gambling part of the app instead of fantasy football, which it was originally made for.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Repost Feature Clutter

Withdrawal Issues

Draft Room Glitches

Customer Support Delays

App Performance Lag

Gambling Focus Shift

Quotes of the week

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The app is great for fantasy sports, but the recent updates have made it unreliable on my Samsung Galaxy Tab S9 Ultra. Even the phone app has weird quirks that didn't exist before. An example is pinning a message used to have visible feedback, but now it does nothing, even though it pins the chat message. Little annoying things like crashes every time I look at a player's bio happen on my tablet too.

A Google user

Week of May 27th, 2025

Sleeper is a great fantasy football platform. This app, however, is not good. It's too big, bloated with far too many features, and runs extremely slow on my phone (Galaxy A21).

A Google user

Week of May 27th, 2025

The app is generally solid and has a better UI than ESPN or Yahoo. However, when you enter the draft room during a draft, each available player has a big button that says 'DRAFT' next to them. There NEEDS to be a second 'confirmation' page after clicking draft the first time that says something like 'Confirm draft of X player? Yes / No'.

smauryholmes

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Sleeper is a great fantasy football platform. This app, however, is not good. It's too big, bloated with far too many features, and runs extremely slow on my phone (Galaxy A21).

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Sleeper - Fantasy Sports

Top Insights This Week

Withdrawal Issues

Repost Feature Annoyance

Draft Room Glitches

Customer Service Complaints

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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