Skyscanner

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Skyscanner

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Skyscanner's key feedback

1

Price Inconsistencies

Many users report that the prices displayed in the app do not match the final booking prices, often increasing significantly. This issue affects approximately 20% of users, leading to frustration and mistrust in the app's reliability.

The app showed a flight for $500, but when I tried to book, it jumped to $900.

2

Security Concerns

Some users have experienced credit card fraud after using the app, raising concerns about data security and third-party access. This issue affects around 5% of users, causing significant distress and financial loss.

After using the app, my credit card was compromised, and I suspect it was due to a transaction here.

3

App Crashes

Frequent app crashes and glitches are reported, making it difficult for users to complete bookings or even navigate the app. This affects about 15% of users, leading to a poor user experience.

The app crashes every time I try to search for flights, making it unusable.

4

Missing Flights

Users have noted that certain flights or airlines are not displayed in search results, limiting their ability to find the best options. This issue impacts approximately 10% of users, reducing the app's effectiveness as a comprehensive travel tool.

I searched for flights, but it didn't show any options from United Airlines, which I know are available.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Momondo
Momondo receives high praise for its user-friendly interface and ability to find cheap flights and hotels. Users appreciate the app's comprehensive search capabilities and price alert features, although some express concerns about third-party scams.

#2 RUNNER UP

Skyscanner
Skyscanner is lauded for its ease of use, comprehensive search options, and ability to find cheap flights. However, some users criticize recent updates, citing issues with the user interface and concerns about hidden fees and booking errors.

#3 Straggler

Kayak
Kayak is appreciated for its ability to consolidate travel details and find good deals, but users report issues with booking errors and misleading confirmations. Some users also express dissatisfaction with customer service and third-party scams.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Momondo
#1 Users Choice
Momondo receives high praise for its user-friendly interface and ability to find cheap flights and hotels. Users appreciate the app's comprehensive search capabilities and price alert features, although some express concerns about third-party scams.
Skyscanner
#2 Runner-up
Skyscanner is lauded for its ease of use, comprehensive search options, and ability to find cheap flights. However, some users criticize recent updates, citing issues with the user interface and concerns about hidden fees and booking errors.
Kayak
#3 Straggler
Kayak is appreciated for its ability to consolidate travel details and find good deals, but users report issues with booking errors and misleading confirmations. Some users also express dissatisfaction with customer service and third-party scams.

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Nuggets

Major Highlights of the Week

Price Discrepancies
Users frequently encounter discrepancies between the prices shown in the app and the actual prices on booking sites, leading to frustration and mistrust. This inconsistency undermines the app's reliability as a price comparison tool.
The app shows a flight price of $500, but when redirected to the booking site, the price jumps to $900.
Security Concerns
There are alarming reports of credit card information being compromised after transactions through the app, raising serious data security concerns. Users are left vulnerable to fraud, damaging trust in the platform.
After using a unique credit card number for a transaction on the app, my card details were stolen.
Glitchy Interface
The app's interface is plagued with glitches, such as crashing and incorrect filter applications, which disrupts the user experience and makes it difficult to complete bookings. These technical issues need urgent resolution to improve usability.
The app crashes every time I try to filter flights by date, making it impossible to book.
Misleading Flight Options
The app suggests flight options with impractical layovers or connections, leading to missed flights and additional costs for users. This misguidance results in a poor travel experience and dissatisfaction.
A suggested flight had a layover that required changing terminals with insufficient time, causing me to miss my connection.
Unreliable Price Alerts
Price alerts are either delayed or fail to notify users of changes, rendering the feature ineffective for those relying on timely updates to secure the best deals. This diminishes the app's value proposition.
I set a price alert, but the app failed to notify me of a $300 increase, causing me to miss out on a better deal.
Third-Party Booking Issues
Users face challenges with third-party booking sites linked through the app, including unresponsive customer service and unexpected additional charges. This reflects poorly on Skyscanner's partner vetting process.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Price Discrepancies
Users frequently encounter discrepancies between the prices shown in the app and the actual prices on booking sites, leading to frustration and mistrust. This inconsistency undermines the app's reliability as a price comparison tool.
Security Concerns
There are alarming reports of credit card information being compromised after transactions through the app, raising serious data security concerns. Users are left vulnerable to fraud, damaging trust in the platform.
Glitchy Interface
The app's interface is plagued with glitches, such as crashing and incorrect filter applications, which disrupts the user experience and makes it difficult to complete bookings. These technical issues need urgent resolution to improve usability.
Misleading Flight Options
The app suggests flight options with impractical layovers or connections, leading to missed flights and additional costs for users. This misguidance results in a poor travel experience and dissatisfaction.
Unreliable Price Alerts
Price alerts are either delayed or fail to notify users of changes, rendering the feature ineffective for those relying on timely updates to secure the best deals. This diminishes the app's value proposition.
Third-Party Booking Issues
Users face challenges with third-party booking sites linked through the app, including unresponsive customer service and unexpected additional charges. This reflects poorly on Skyscanner's partner vetting process.

Quotes of the week

Hear from some of the most impactful users to drive changes

I set a price alert for direct flights, but Skyscanner lost track of the only direct flight and didn't inform me about the price increase. I found out the hard way that the only reliable way to see all flights is to go directly through the airline apps. The flight has now gone up $300, and I'm canceling my trip because of this.
Mreeves336
Prices mentioned in this app are not reliable at all. It takes you to other travel websites, and by the time you reach that particular site, the prices have changed. At first, I thought it was just by chance, but in reality, it is very common on this app.
Tarang Parashar
Skyscanner used to be fantastic, but the app has gone downhill. The price drop feature doesn’t work anymore, and it’s constantly stuck in buffer mode. Even worse, the prices it shows are rarely what you actually find once you click through—they just don’t match up.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I set a price alert for direct flights, but Skyscanner lost track of the only direct flight and didn't inform me about the price increase. I found out the hard way that the only reliable way to see all flights is to go directly through the airline apps. The flight has now gone up $300, and I'm canceling my trip because of this.
Candice Wu
App Store
Prices mentioned in this app are not reliable at all. It takes you to other travel websites, and by the time you reach that particular site, the prices have changed. At first, I thought it was just by chance, but in reality, it is very common on this app.
Kelly Williams
Google Play
Skyscanner used to be fantastic, but the app has gone downhill. The price drop feature doesn’t work anymore, and it’s constantly stuck in buffer mode. Even worse, the prices it shows are rarely what you actually find once you click through—they just don’t match up.
Koray Okumus
Google Play

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