Skyscanner

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Skyscanner's key feedback

Price Discrepancies

A significant number of users, approximately 15%, report discrepancies between prices shown in the app and those on partner websites, leading to frustration when attempting to book flights. This inconsistency undermines trust in the app's pricing accuracy.

Prices in the app are lower than on the website, but when booking, the app shows unavailable prices.

Glitchy Performance

Around 10% of users experience app crashes and delays, which disrupts the booking process and diminishes user satisfaction. These technical issues make the app unreliable for seamless travel planning.

The app crashes frequently, making it difficult to complete bookings.

Inaccurate Alerts

Approximately 8% of users have issues with the app's alert system, such as missing or incorrect price alerts, which leads to missed opportunities for booking at desired prices.

Price alerts for direct flights were inaccurate, causing me to miss a good deal.

Security Concerns

A small but concerning 5% of users report security issues, such as credit card information being compromised, which raises serious concerns about the app's safety and data protection measures.

My credit card was compromised after using the app, raising concerns about transaction security.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Momondo

Momondo is praised for its user-friendly interface and ability to find cheap flights with a wide range of options and helpful filters. However, some users report issues with being redirected to unreliable third-party sites, leading to concerns about scams.

#2 RUNNER UP

Skyscanner

Skyscanner is appreciated for its ease of use, affordability, and comprehensive flight options. Users value its price alerts and seamless third-party support, but some express frustration with price discrepancies and technical glitches.

#3 Straggler

Kayak

Kayak is valued for its ability to track trips and find good deals, with a long-standing reputation among users. However, it faces criticism for misleading pricing, unreliable bookings, and a cluttered interface.

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Nuggets

Major Highlights of the Week

Delayed Response

The app experiences significant delays when users interact with it, causing frustration and inefficiency in navigation. This lag in response time can deter users from continuing to use the app for travel planning.

The app is slow to respond after tapping any button, leading to a frustrating user experience.

Price Discrepancies

Users encounter discrepancies between prices shown in the app and those available when attempting to book, leading to mistrust and dissatisfaction. This inconsistency undermines the app's reliability as a price comparison tool.

Prices appear lower in the app but change or become unavailable during booking, making the app unreliable.

Price Alert Failures

The app fails to track and notify users of price changes for specific flights, resulting in missed opportunities for cost savings. This issue diminishes the value of the app's price alert feature.

Price alerts for direct flights were not updated, causing a missed opportunity to book at a lower price.

Security Concerns

There are reports of credit card information being compromised after transactions through the app, raising serious security concerns. This issue could significantly impact user trust and retention.

Credit card numbers were stolen after using the app, suggesting a potential security breach.

Layover Mismanagement

The app suggests flights with impractical layover times, leading to missed connections and travel disruptions. This oversight in itinerary planning can result in significant user dissatisfaction.

A suggested flight had an impossible layover time, causing a missed connection and travel issues.

Unreliable Third-Party Vendors

Users are directed to obscure third-party vendors with unreliable pricing, complicating the booking process and reducing transparency. This practice can erode trust in the app's ability to provide accurate and fair pricing.

Prices from third-party vendors are misleading, making it difficult to compare real airline fares.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Response

Price Discrepancies

Price Alert Failures

The app fails to track and notify users of price changes for specific flights, resulting in missed opportunities for cost savings. This issue diminishes the value of the app's price alert feature.

Security Concerns

There are reports of credit card information being compromised after transactions through the app, raising serious security concerns. This issue could significantly impact user trust and retention.

Layover Mismanagement

The app suggests flights with impractical layover times, leading to missed connections and travel disruptions. This oversight in itinerary planning can result in significant user dissatisfaction.

Unreliable Third-Party Vendors

Quotes of the week

Hear from some of the most impactful users to drive changes

When I was searching for flights in the app, the prices were much lower than in the browser, but when I tried to book, the prices were unavailable. This inconsistency makes me prefer using the browser over the app.

Sami9987

I set a price alert for direct flights, but Skyscanner lost track of the only direct flight and didn't inform me about the price increase. This led to a $300 increase, and now I'm canceling my trip.

Mreeves336

Prices mentioned in this app are not reliable. They change by the time you reach the travel website, making it common to see different prices than initially shown.

Tarang Parashar

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I set a price alert for direct flights, but Skyscanner lost track of the only direct flight and didn't inform me about the price increase. This led to a $300 increase, and now I'm canceling my trip.

Kelly Williams

Google Play

Prices mentioned in this app are not reliable. They change by the time you reach the travel website, making it common to see different prices than initially shown.

Koray Okumus

Google Play

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User Experience Report

Report Date

Skyscanner

Top Insights This Week

Price Discrepancies

Glitchy Performance

Inaccurate Alerts

Security Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts