Skylight App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Skylight App's key feedback

App Crashes

A significant number of users, approximately 20%, report frequent app crashes, especially when adding events or photos, which disrupts their experience and causes frustration. This issue is particularly prevalent among users with newer iOS devices.

The app crashes all the time, especially when trying to add events on my iPhone 17 Pro Max.

Subscription Issues

Around 15% of users face difficulties with subscription management, particularly when using Apple Pay. Users report being unable to activate their subscriptions or having to go through cumbersome processes to resolve issues, which is frustrating given the cost involved.

I purchased my Skylight Plus subscription through Apple Pay and was unable to activate it, leading to a frustrating process of canceling and re-subscribing.

Photo Upload Problems

Approximately 10% of users experience issues with uploading photos, receiving error messages, or encountering poor photo quality after editing, which diminishes the app's utility for managing family memories.

Uploading photos is next to impossible, and editing them results in blurry images, making the feature unusable.

Calendar Sync Errors

About 12% of users report problems with calendar synchronization, such as incorrect event displays or difficulties linking multiple user accounts, which undermines the app's core functionality of keeping family schedules organized.

The app incorrectly adds 'free all day' when a calendar has no events, causing confusion and scheduling issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Artful Agenda

Artful Agenda is highly praised for its seamless integration with other calendars, user-friendly interface, and creative features like stickers and customizable covers. Users appreciate its ability to combine the aesthetics of a paper planner with digital convenience, although some express frustration over mandatory subscriptions and occasional syncing issues.

#2 RUNNER UP

Cozi Family Organizer

Cozi Family Organizer receives positive feedback for its effectiveness in keeping families organized with features like shared calendars, to-do lists, and reminders. Users appreciate its simplicity and reliability, though some criticize recent price hikes and the paywall for previously free features.

#3 Straggler

Skylight App

Skylight App receives mixed reviews; users appreciate its ability to keep families organized with shared calendars and lists, but many criticize its high cost and the need for additional subscriptions for basic features. Technical issues, such as app crashes and syncing problems, are also common complaints.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Calendar Import Errors

Imported calendars incorrectly display 'free all day' when no events are scheduled, overriding actual events. This misrepresentation can lead to scheduling conflicts and user dissatisfaction.

Skylight adds 'free all day' when a calendar is empty, causing confusion with scheduled events.

Subscription Activation Issues

Users face difficulties activating Skylight Plus subscriptions purchased via Apple Pay, requiring manual cancellation and re-subscription through Skylight's website. This cumbersome process indicates a systemic issue between Skylight and Apple that needs resolution.

Photo Upload Problems

Uploading photos to Skylight Frame is problematic, with frequent error messages despite having updated devices and strong connectivity. This hinders the core functionality of the frame, leading to user frustration.

Uploading photos is nearly impossible, with constant errors despite having a new iPhone and full service.

Meal Planner Inaccuracy

The meal planner and recipe importer feature inaccurately processes recipes, often omitting ingredients and measurements. This undermines the utility of the feature, forcing users to manually correct entries.

Imported recipes miss ingredients and measurements, requiring manual corrections.

Multi-User Setup Confusion

The process for linking multiple users to a Skylight Calendar is unintuitive, with unclear steps for adding additional profiles. This complexity deters households from effectively sharing calendar access.

Adding a second user is confusing, with unclear steps and no straightforward way to enter pairing codes.

Recurring Event Update Error

Users cannot update recurring events for future dates without encountering errors, necessitating cumbersome workarounds. This limitation disrupts efficient calendar management.

Updating recurring events for future dates results in errors, requiring manual adjustments.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Calendar Import Errors

Imported calendars incorrectly display 'free all day' when no events are scheduled, overriding actual events. This misrepresentation can lead to scheduling conflicts and user dissatisfaction.

Subscription Activation Issues

Photo Upload Problems

Meal Planner Inaccuracy

Multi-User Setup Confusion

Recurring Event Update Error

Users cannot update recurring events for future dates without encountering errors, necessitating cumbersome workarounds. This limitation disrupts efficient calendar management.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Skylight Calendar is attractive and easy to read, but for a device priced at over $600 it feels surprisingly limited. Core functions like displaying a screensaver or adding certain customizations require an additional paid subscription, which really should be included at this premium price.

Batman39005

I purchased my Skylight Plus subscription through Apple Pay/in-app purchases and was unable to activate it in the app or on my Skylight device. It feels like an ongoing system problem on Skylight’s end—one that should be addressed between Skylight and Apple, not left to customers to fix.

MrsPsyduck

We have had our Skylight for almost a year, and it has been so incredibly helpful in keeping our family on the same page/calendar from anywhere. One feature I really wish it had is an ability to copy an event already on the calendar to another day or to be able to add an event to various, irregular days when creating an event.

3Fearns

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Skylight App

Top Insights This Week

App Crashes

Subscription Issues

Photo Upload Problems

Calendar Sync Errors

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts