Skrill - Wallet App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Skrill - Wallet App's key feedback

Account Restrictions

A significant number of users, approximately 40%, report sudden account restrictions after depositing money, leading to inaccessible funds and frustration due to lack of resolution from customer support.

My account was restricted immediately after depositing money, and I can't access my funds or get any help from customer service.

Poor Customer Support

Around 35% of users express dissatisfaction with Skrill's customer support, citing unresponsive service, reliance on automated bots, and lack of direct contact options, which leaves issues unresolved for extended periods.

I've been trying to contact support for weeks with no response, only getting automated replies and no real help.

Scam Vulnerability

Approximately 20% of users feel the platform is susceptible to scams, with reports of funds being lost to fraudulent activities and no effective support from Skrill to recover the money.

I was scammed by another user, and Skrill offered no support to help me recover my money.

Inactivity Fees

About 5% of users are frustrated by unexpected inactivity fees, which they feel are unfair and lead to loss of funds without adequate warning or explanation.

I was charged inactivity fees that I wasn't aware of, and it feels like they just took my money without reason.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives high praise for its user-friendly interface, efficient customer service, and innovative features like instant transfers and savings accounts. Users appreciate the app's ease of use and the benefits of the RevPoints system, although some have experienced account restrictions.

#2 RUNNER UP

PayPal

PayPal faces significant criticism for poor customer service, account restrictions, and issues with transaction processing. Users report frustration with the app's navigation and frequent errors, leading to a decline in trust and satisfaction.

#3 Straggler

Skrill - Wallet App

Skrill receives mixed feedback, with users appreciating its ease of use and perks but expressing dissatisfaction with account restrictions and unresponsive customer service. Many users report issues with accessing funds and resolving disputes, leading to concerns about reliability.

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Nuggets

Major Highlights of the Week

Account Restrictions

Users experience sudden account restrictions after depositing funds, leading to inaccessible money and unresolved issues due to inadequate customer support. This creates a significant barrier to user trust and financial reliability.

My account was restricted immediately after depositing £100, and I can't access my funds or get a response from customer service.

Customer Support Void

The absence of effective customer support, with reliance on unhelpful chatbots and inactive phone lines, leaves users without resolution for urgent issues. This lack of human interaction exacerbates user frustration and diminishes service credibility.

I tried contacting support for a transfer dispute, but after three days, I still haven't received a reply, and phone lines are unavailable.

Scam Vulnerability

The platform is perceived as a haven for scammers, with users unable to reclaim funds or receive adequate support after fraudulent transactions. This perception severely undermines the app's security reputation.

I was scammed by another Skrill user, and customer service was unresponsive, leaving me unable to recover my money.

Inactivity Fees

Users are charged inactivity fees without clear communication, leading to unexpected deductions and dissatisfaction. This practice is seen as unfair and diminishes the app's value proposition.

Skrill charged me £30 in inactivity fees without prior notice, which feels like theft.

Delayed Transactions

Transactions are delayed or held without explanation, causing significant inconvenience and financial uncertainty for users. This issue highlights inefficiencies in the transaction processing system.

A payment was held for 48 hours after arriving in my account, despite being cleared by the sender.

Verification Issues

The verification process is cumbersome and often results in account restrictions, even after users complete all required steps. This creates a barrier to seamless user onboarding and account access.

After completing all verification steps, my account was banned immediately upon depositing funds.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Restrictions

Customer Support Void

Scam Vulnerability

Inactivity Fees

Users are charged inactivity fees without clear communication, leading to unexpected deductions and dissatisfaction. This practice is seen as unfair and diminishes the app's value proposition.

Delayed Transactions

Transactions are delayed or held without explanation, causing significant inconvenience and financial uncertainty for users. This issue highlights inefficiencies in the transaction processing system.

Verification Issues

The verification process is cumbersome and often results in account restrictions, even after users complete all required steps. This creates a barrier to seamless user onboarding and account access.

Quotes of the week

Hear from some of the most impactful users to drive changes

I deposited money into my account, but it was restricted immediately, and customer service is unresponsive. I can't access my funds, and there's no way to speak to a real person. This app feels like a scam.

Shaunnie-Boi

I tried to contact support for a transfer dispute, but after days of no response, I'm worried about my money being stuck. I've been a loyal user for years, but this lack of support is concerning.

Annie 5573

The app is easy to use and offers great perks, but once a large amount of money is involved, accounts get restricted, and funds are inaccessible. Customer service is non-existent, making it risky to use.

g3q11

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I tried to contact support for a transfer dispute, but after days of no response, I'm worried about my money being stuck. I've been a loyal user for years, but this lack of support is concerning.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Skrill - Wallet App

Top Insights This Week

Account Restrictions

Poor Customer Support

Scam Vulnerability

Inactivity Fees

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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