Signal - Private Messenger

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Signal - Private Messenger

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Signal - Private Messenger's key feedback

1

Scammers and Blackmail

A significant concern among users is the app being exploited by scammers and blackmailers, compromising the perceived privacy and security. Approximately 10% of users have reported issues related to scams and blackmail attempts.

I was blackmailed on this app by someone recording a video chat, and it's being used by scammers everywhere.

2

Login and Account Recovery Issues

Users face difficulties with logging in and recovering accounts, especially when switching devices or not receiving verification codes. This affects about 8% of users, leading to frustration and inability to access their accounts.

I can't even recover my account when switching to another phone, and I don't receive the code to log in.

3

Lack of Apple Watch Support

Many users express disappointment over the absence of an Apple Watch app, which limits their ability to use Signal on the go. This issue affects around 5% of users who rely on wearable technology for communication.

The only issue I have is the lack of Apple Watch support; it would be nice to use Signal anywhere.

4

Frequent Updates and Bugs

Frequent updates and bugs in the app have been a source of annoyance for users, who find the updates cumbersome and question their necessity. Approximately 6% of users have expressed dissatisfaction with the update frequency and associated bugs.

I'm tired of all the updates that it has demanded in the past several months, making the app cumbersome to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Signal - Private Messenger
Signal receives high praise for its strong privacy features and user-friendly interface, with many users appreciating its commitment to security and lack of data collection. However, some users express frustration with account recovery issues and frequent updates.

#2 RUNNER UP

WhatsApp
WhatsApp is widely used and appreciated for its ease of use and extensive features, but users are increasingly concerned about privacy and data sharing with parent company Meta. Frequent updates and occasional technical issues also draw criticism.

#3 Straggler

Threema
Threema is valued for its strong privacy and security features, with users appreciating its anonymous usage and lack of data collection. However, some users report technical issues with updates and express a desire for more features similar to other messaging apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Signal - Private Messenger
#1 Users Choice
Signal receives high praise for its strong privacy features and user-friendly interface, with many users appreciating its commitment to security and lack of data collection. However, some users express frustration with account recovery issues and frequent updates.
WhatsApp
#2 Runner-up
WhatsApp is widely used and appreciated for its ease of use and extensive features, but users are increasingly concerned about privacy and data sharing with parent company Meta. Frequent updates and occasional technical issues also draw criticism.
Threema
#3 Straggler
Threema is valued for its strong privacy and security features, with users appreciating its anonymous usage and lack of data collection. However, some users report technical issues with updates and express a desire for more features similar to other messaging apps.

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Nuggets

Major Highlights of the Week

Scammer Concerns
Users express concerns about the app being used by scammers and blackmailers, questioning its privacy claims. This perception could damage Signal's reputation as a secure platform.
I was blackmailed on this app by someone recording a video chat.
Login Issues
Users face difficulties logging into their accounts, with some unable to receive verification codes. This issue hinders user access and could lead to frustration and abandonment.
Why is the code to logging my account is not sent to my number for days?
Sign Out Limitation
The inability to sign out of the app is a significant concern for users seeking more control over their account management. This limitation may affect user satisfaction and retention.
Can't Sign Out!! Why???
Apple Watch Support
The lack of Apple Watch support is a notable gap for users who prefer to access messaging on wearable devices. Expanding compatibility could enhance user experience and engagement.
The only issue I have is the lack of Apple Watch support.
Frequent Updates
Frequent and large updates are causing frustration among users, who question the necessity and impact on app performance. This could lead to negative perceptions of app stability.
I'm quite tired of all the updates that it has demanded in the past several months.
Contact Access Concerns
Persistent requests for contact access raise privacy concerns among users, contradicting Signal's privacy-focused ethos. Addressing this could improve trust and user confidence.
Why are you so insistent on me handing over my contacts?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scammer Concerns
Users express concerns about the app being used by scammers and blackmailers, questioning its privacy claims. This perception could damage Signal's reputation as a secure platform.
Login Issues
Users face difficulties logging into their accounts, with some unable to receive verification codes. This issue hinders user access and could lead to frustration and abandonment.
Sign Out Limitation
The inability to sign out of the app is a significant concern for users seeking more control over their account management. This limitation may affect user satisfaction and retention.
Apple Watch Support
The lack of Apple Watch support is a notable gap for users who prefer to access messaging on wearable devices. Expanding compatibility could enhance user experience and engagement.
Frequent Updates
Frequent and large updates are causing frustration among users, who question the necessity and impact on app performance. This could lead to negative perceptions of app stability.
Contact Access Concerns
Persistent requests for contact access raise privacy concerns among users, contradicting Signal's privacy-focused ethos. Addressing this could improve trust and user confidence.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is most optimal for any and every message app need I have had for the past 5 years. Groups are easy to create and maintain, personal audio and video messaging is on point! And it feels and operates more privately than any other app I have used.
Jorge Fiesto
This is a great app, which I use a lot, appreciate, and have sent donations to help support. But I’m quite tired of all the updates that it has demanded in the past several months. Why does a basic end-to-end encryption chat app require 140 MB?
MutatingReplicator
The only issue I have is the lack of Apple Watch support. This is a messaging app and I don’t take my phone everywhere but my watch is always with me. It would be nice to be able to use Signal anywhere.
alienman66

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app is most optimal for any and every message app need I have had for the past 5 years. Groups are easy to create and maintain, personal audio and video messaging is on point! And it feels and operates more privately than any other app I have used.
Candice Wu
App Store
This is a great app, which I use a lot, appreciate, and have sent donations to help support. But I’m quite tired of all the updates that it has demanded in the past several months. Why does a basic end-to-end encryption chat app require 140 MB?
Kelly Williams
Google Play
The only issue I have is the lack of Apple Watch support. This is a messaging app and I don’t take my phone everywhere but my watch is always with me. It would be nice to be able to use Signal anywhere.
Koray Okumus
Google Play

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