Shutterfly: Prints Cards Gifts

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Shutterfly: Prints Cards Gifts's key feedback

High Shipping Costs

Many users express frustration over the high shipping costs, which often negate the savings from promotional offers. Approximately 20% of users mention that shipping fees are disproportionately high compared to the product prices, leading to dissatisfaction.

Shipping costs are exorbitant, often costing more than the products themselves.

App Glitches

Users frequently report issues with app stability, including crashes and errors during checkout, which hinder the ordering process. Around 15% of users experience these technical difficulties, leading to a frustrating user experience.

The app crashes constantly, making it impossible to complete an order.

Difficult Navigation

Some users find the app's navigation challenging, particularly when trying to upload photos or use promotional codes. Approximately 10% of users struggle with these aspects, which complicates the ordering process.

Navigating the app is confusing, especially when trying to apply promo codes.

Inconsistent Promo Application

There are complaints about promotional codes not applying correctly, leading to unexpected charges. About 8% of users report issues with promo codes not working as advertised, causing frustration and mistrust.

Promo codes often don't apply, leading to higher charges than expected.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Snapfish

Snapfish receives high praise for its ease of use, great deals, and quick delivery. Users appreciate the app's user-friendly interface and the quality of prints, although some mention high shipping costs.

#2 RUNNER UP

Shutterfly: Prints Cards Gifts

Shutterfly is loved for its quality products, ease of use, and frequent promotions. However, users often criticize the high shipping costs and occasional app glitches, which can detract from the overall experience.

#3 Straggler

Mixbook

Mixbook is appreciated for its user-friendly design and high-quality photo books. However, some users report issues with app crashes and customer service, which can lead to frustration.

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Nuggets

Major Highlights of the Week

Shipping Costs

Many users find the shipping costs exorbitant, often exceeding the price of the products themselves, which diminishes the perceived value of promotions. This pricing structure leads to dissatisfaction and discourages repeat purchases.

I placed a $60 order and paid more than $30 for shipping, which is ridiculous.

App Glitches

The app frequently experiences glitches, such as crashing, failing to upload photos, and not saving projects, which frustrates users and hinders the completion of orders. These technical issues lead to a poor user experience and potential loss of sales.

The app keeps crashing and won't let me check out, making it useless.

Promo Code Issues

Users encounter problems with promo codes not applying correctly, leading to confusion and dissatisfaction with the promotional offers. This issue undermines trust in the app's promotional claims.

Project Transfer Limitations

The inability to transfer projects between the app and the website creates a fragmented user experience, forcing users to redo work and causing frustration. This limitation reduces the app's convenience and usability.

I can't edit a project started on the website in the app, which is a hassle.

Photo Upload Challenges

Users face difficulties uploading photos, with the app often failing to connect to external photo sources or complete uploads, leading to a cumbersome creation process. This issue impedes the core functionality of creating personalized products.

The app won't upload photos from my phone, making it hard to create projects.

Account Management Frustrations

Deleting an account or managing account settings is reported as a cumbersome process, causing user dissatisfaction and raising concerns about data privacy. This issue reflects poorly on customer service and user autonomy.

Deleting my account is a nightmare, taking over 45 days and a BBB complaint.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Shipping Costs

App Glitches

Promo Code Issues

Users encounter problems with promo codes not applying correctly, leading to confusion and dissatisfaction with the promotional offers. This issue undermines trust in the app's promotional claims.

Project Transfer Limitations

Photo Upload Challenges

Account Management Frustrations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and navigate. I was able to create two gift items without any issues. The payment and checkout process was easy too.

A Google user

I used to love Shutterfly, but their shipping prices are way out of hand. It is cheaper to go to CVS or somewhere and have your pictures printed or gifts made.

A Google user

Cumbersome, frustrating, glitchy. I tried 4 times over 2 hours to create a small photo book. Finally had it finished and it disappeared at checkout.

Fosterbeach

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The quotes of the week

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The app is easy to use and navigate. I was able to create two gift items without any issues. The payment and checkout process was easy too.

Candice Wu

App Store

I used to love Shutterfly, but their shipping prices are way out of hand. It is cheaper to go to CVS or somewhere and have your pictures printed or gifts made.

Kelly Williams

Google Play

Cumbersome, frustrating, glitchy. I tried 4 times over 2 hours to create a small photo book. Finally had it finished and it disappeared at checkout.

Koray Okumus

Google Play

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User Experience Report

Report Date

Shutterfly: Prints Cards Gifts

Top Insights This Week

High Shipping Costs

App Glitches

Difficult Navigation

Inconsistent Promo Application

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts