Shutterfly: Prints Cards Gifts

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Shutterfly: Prints Cards Gifts's key feedback

Pricing Confusion

Several users report confusion and frustration with pricing, where discounts and promo codes do not apply as expected, leading to higher final costs than anticipated. Approximately 10% of users seem affected by this issue.

Navigation Challenges

Users find the app and website difficult to navigate, especially when making changes to existing projects, leading to frustration and sometimes starting over. This issue affects about 8% of users.

Photo Upload Issues

Some users experience difficulties uploading photos from their devices, which should be a seamless process but is instead cumbersome and time-consuming. This affects around 5% of users.

Product Quality Discrepancies

A few users report discrepancies between the product preview and the final product, such as images being cut off, despite following app guidelines. This issue affects about 3% of users.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Snapfish

Snapfish receives high praise for its ease of use, affordability, and great deals, with many users appreciating the convenience of ordering prints and photo books. However, some users report issues with app crashes and difficulties in uploading photos, which can be frustrating.

#2 RUNNER UP

Mixbook

Mixbook is lauded for its user-friendly interface and high-quality photo books, with many users enjoying the creative freedom it offers. Despite this, some users experience issues with customer service and product quality, such as delayed deliveries and printing errors.

#3 Straggler

Shutterfly: Prints Cards Gifts

Shutterfly is appreciated for its wide range of products and high-quality prints, with many users finding the app easy to use. However, some users report issues with pricing transparency and app navigation, leading to a mixed experience overall.

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Nuggets

Major Highlights of the Week

Promo Code Issues

Customers experience price increases when applying promo codes, leading to confusion and frustration. This bait-and-switch perception undermines trust in promotional offers.

Photo Upload Challenges

Uploading photos from devices, especially iPhones, is neither seamless nor easy, causing significant user frustration. This hinders the overall user experience and project completion.

Uploading photos from my iPhone should be seamless, but it's not.

Editing Difficulties

Users find it challenging to make changes to existing projects, often opting to start over due to the cumbersome process. This inefficiency leads to a negative user experience.

Changing something on the website is impossible, so I often start over.

App Bugs

The app is plagued with bugs, leading to a frustrating user experience despite the long-term loyalty of some customers. This issue detracts from the app's usability and reliability.

I love Shutterfly but hate the app due to its many bugs.

Inconsistent Product Previews

Final products sometimes do not match the previews shown in the app, resulting in customer dissatisfaction. This inconsistency affects the perceived quality and reliability of the service.

My last two orders didn't match the app previews, with parts of pictures cut off.

Customer Service Gaps

While customer service is generally praised, there are instances of unresolved issues and poor communication. This inconsistency in service quality can lead to customer dissatisfaction.

I was promised a credit for overexposed cards, but it never appeared.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Promo Code Issues

Customers experience price increases when applying promo codes, leading to confusion and frustration. This bait-and-switch perception undermines trust in promotional offers.

Photo Upload Challenges

Uploading photos from devices, especially iPhones, is neither seamless nor easy, causing significant user frustration. This hinders the overall user experience and project completion.

Editing Difficulties

Users find it challenging to make changes to existing projects, often opting to start over due to the cumbersome process. This inefficiency leads to a negative user experience.

App Bugs

The app is plagued with bugs, leading to a frustrating user experience despite the long-term loyalty of some customers. This issue detracts from the app's usability and reliability.

Inconsistent Product Previews

Final products sometimes do not match the previews shown in the app, resulting in customer dissatisfaction. This inconsistency affects the perceived quality and reliability of the service.

Customer Service Gaps

While customer service is generally praised, there are instances of unresolved issues and poor communication. This inconsistency in service quality can lead to customer dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the selection on cards and gifts, especially the photo books, but I have a difficult time with the website. It seems straightforward until you want to change something and then it is impossible. I have frequently given up and just started over, which is a complete pain, but easier than trying to make a change to the existing product!

Frequent ‘fly-er

I am really hoping that Shutterfly upgrades its user experience. I have 2 decades worth of photos and projects on Shutterfly, so I am hesitant to change photo services, but it is a real struggle to use this app and website. The first issue is uploading photos from my iPhone. This should be seamless and easy. It is neither. Also, editing projects online is slow and laborious.

Fjfifjc

Shutterfly almost always does a wonderful job, but my last 2 orders did not match up what I saw in the app when I pushed submit and a lot of my pictures came back with things cut off. I followed the little caution flags until it told me everything was fine so I was disappointed. But didn’t want to fool with sending them back or anything.

Izzyb66

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Shutterfly: Prints Cards Gifts

Top Insights This Week

Pricing Confusion

Navigation Challenges

Photo Upload Issues

Product Quality Discrepancies

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts