Shutterfly: Prints Cards Gifts

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Shutterfly: Prints Cards Gifts

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Shutterfly: Prints Cards Gifts's key feedback

1

App Crashes

A significant number of users experience frequent app crashes, particularly during photo uploads and checkout processes, affecting approximately 15% of users. This issue disrupts the user experience and often forces users to switch to the desktop version.

The app constantly crashes, especially when trying to upload photos or during checkout.

2

Checkout Issues

Many users report problems with the checkout process, where the app gets stuck or fails to complete orders, impacting around 10% of users. This issue leads to frustration and sometimes results in users abandoning their purchases.

I spent hours creating a project, but the app won't let me check out, just keeps loading.

3

High Shipping Costs

Users frequently complain about the high shipping costs, which often negate the benefits of promotional offers, affecting about 12% of users. This perception of overpriced shipping can deter users from completing their purchases.

Even with free prints, the shipping costs are so high that it feels like a rip-off.

4

Photo Upload Difficulties

A notable portion of users face challenges with uploading photos, either due to slow upload speeds or the app failing to recognize certain photo formats, affecting approximately 8% of users. This issue complicates the creation of photo projects.

Uploading photos is a nightmare; it takes forever and often fails for no reason.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Snapfish
Snapfish receives high praise for its ease of use, affordability, and quality of prints. Users appreciate the seamless photo upload process and the frequent deals offered, although some experience occasional app crashes and issues with free print promotions.

#2 RUNNER UP

Shutterfly: Prints Cards Gifts
Shutterfly is loved for its high-quality prints and diverse product offerings, with many users praising its customer service and ease of use. However, some users find the app confusing, especially when using discount codes, and experience compatibility issues with certain devices.

#3 Straggler

Mixbook
Mixbook is appreciated for its user-friendly interface and high-quality photo books, with many users enjoying the creative freedom it offers. However, some users report issues with app crashes, poor customer service, and delays in shipping, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Snapfish
#1 Users Choice
Snapfish receives high praise for its ease of use, affordability, and quality of prints. Users appreciate the seamless photo upload process and the frequent deals offered, although some experience occasional app crashes and issues with free print promotions.
Shutterfly: Prints Cards Gifts
#2 Runner-up
Shutterfly is loved for its high-quality prints and diverse product offerings, with many users praising its customer service and ease of use. However, some users find the app confusing, especially when using discount codes, and experience compatibility issues with certain devices.
Mixbook
#3 Straggler
Mixbook is appreciated for its user-friendly interface and high-quality photo books, with many users enjoying the creative freedom it offers. However, some users report issues with app crashes, poor customer service, and delays in shipping, which detract from the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes during photo uploads and checkout, causing significant user frustration and incomplete orders. This instability undermines the user experience and may lead to lost sales opportunities.
The app crashes every time I try to upload photos, making it impossible to complete my order.
Checkout Issues
Users experience persistent problems at checkout, including endless loading screens and inability to apply promo codes, which disrupts the purchasing process. This technical barrier can deter users from completing their transactions.
I spent hours creating a project, but the app won't let me check out, just keeps loading.
High Shipping Costs
Customers are frustrated by the high shipping fees, which often negate the value of promotional offers and perceived discounts. This pricing strategy may lead to customer dissatisfaction and reduced repeat business.
Shipping costs are so high that they cancel out any savings from discounts.
Photo Upload Failures
The app struggles with photo uploads, often failing to connect to external photo sources or complete uploads, which hinders project creation. This technical issue can lead to user frustration and abandonment of the app.
The app won't upload photos from my phone or Google Photos, making it unusable.
Project Loss
Users report losing progress on projects due to app glitches, requiring them to restart their work. This issue significantly impacts user satisfaction and can discourage continued use of the app.
I lost hours of work on a calendar because the app didn't save my project.
Promo Code Problems
There are frequent issues with applying promo codes, leading to user frustration and perceptions of misleading advertising. This problem can erode trust and deter future purchases.
Promo codes never work at checkout, making the advertised deals feel like a scam.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes during photo uploads and checkout, causing significant user frustration and incomplete orders. This instability undermines the user experience and may lead to lost sales opportunities.
Checkout Issues
Users experience persistent problems at checkout, including endless loading screens and inability to apply promo codes, which disrupts the purchasing process. This technical barrier can deter users from completing their transactions.
High Shipping Costs
Customers are frustrated by the high shipping fees, which often negate the value of promotional offers and perceived discounts. This pricing strategy may lead to customer dissatisfaction and reduced repeat business.
Photo Upload Failures
The app struggles with photo uploads, often failing to connect to external photo sources or complete uploads, which hinders project creation. This technical issue can lead to user frustration and abandonment of the app.
Project Loss
Users report losing progress on projects due to app glitches, requiring them to restart their work. This issue significantly impacts user satisfaction and can discourage continued use of the app.
Promo Code Problems
There are frequent issues with applying promo codes, leading to user frustration and perceptions of misleading advertising. This problem can erode trust and deter future purchases.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app on my iPhone closed dozens of times while trying to upload pictures for my son’s graduation. It’s an hour later and it still has about 40 more to go because it stopped.
C. Liptac
Week of May 15th, 2025
Even though the items are free, the shipping adds so much that the cost is positively ridiculous.
Army Brat @ AR
Week of May 15th, 2025
I have tried for 3 days to create a 6x6 instant book to no luck. After you click 'checkout' it gets stuck on loading screen that says 'preparing, this may take a while'.
A Google user
Week of May 15th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app on my iPhone closed dozens of times while trying to upload pictures for my son’s graduation. It’s an hour later and it still has about 40 more to go because it stopped.
Candice Wu
App Store
Even though the items are free, the shipping adds so much that the cost is positively ridiculous.
Kelly Williams
Google Play
I have tried for 3 days to create a 6x6 instant book to no luck. After you click 'checkout' it gets stuck on loading screen that says 'preparing, this may take a while'.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore