SHEIN - Shopping Online

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of SHEIN - Shopping Online's key feedback

Delivery Issues

A significant number of users report not receiving their orders despite being marked as delivered, with an estimated 15% of users affected. This issue is compounded by difficulties in obtaining refunds or assistance from customer service.

My package was marked as delivered, but I never received it, and customer service refused to issue a refund.

Misleading Pricing

Approximately 20% of users experience discrepancies between displayed prices and final checkout prices, leading to frustration and a sense of dishonesty in the shopping experience.

Items in my cart showed one price, but at checkout, the price almost doubled, which feels misleading.

False Promotions

Around 10% of users are frustrated by promotions that promise free items or discounts but end up requiring unexpected payments, leading to a perception of deceptive marketing practices.

SHEIN's '5 free items' deal is misleading, as unexpected charges appear at checkout.

Intrusive Pop-ups

About 12% of users are annoyed by frequent and intrusive promotional pop-ups that disrupt the shopping experience, making navigation cumbersome and frustrating.

The app bombards you with pop-ups that are hard to close, making it difficult to shop.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ASOS

ASOS receives praise for its unique fashion offerings and easy returns, but users express frustration with customer service and inconsistent sizing. Many appreciate the app's design and the variety of styles available, though some criticize the lack of direct customer support.

#2 RUNNER UP

ZAFUL

ZAFUL is appreciated for its affordable prices and stylish clothing, with many users enjoying the app's ease of use and customer service. However, some users report issues with sizing, shipping delays, and difficulties in the return process, leading to mixed experiences.

#3 Straggler

SHEIN - Shopping Online

SHEIN receives mixed feedback, with users appreciating the wide selection and affordability, but many criticize misleading promotions, inconsistent pricing, and poor customer service. Frequent pop-ups and delivery issues also contribute to a frustrating shopping experience for some.

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Nuggets

Major Highlights of the Week

Delivery Discrepancies

Customers experience issues with orders marked as delivered but not received, leading to disputes and dissatisfaction. The lack of resolution from customer service exacerbates the frustration.

My packages did NOT come in, it says that they're delivered but they were not received at ALL.

Misleading Promotions

Promotions like '5 free items' are perceived as deceptive due to unexpected charges at checkout, undermining trust in marketing claims. This bait-and-switch tactic leaves customers feeling tricked and disappointed.

Shein keeps saying you can get 5 free items, but that’s a total lie.

Price Inconsistencies

Prices displayed in the cart differ from those at checkout, causing confusion and a sense of dishonesty. This inconsistency disrupts the shopping experience and diminishes customer trust.

Items in my cart showed one price, but the moment I selected them to check out, the price almost doubled!

Intrusive Pop-ups

Excessive promotional pop-ups hinder the user experience by redirecting users and requiring multiple confirmations to exit. This annoyance may lead to app abandonment.

I have to wait 5 minutes for these stupid promos to stop popping up and sending me to 50 different places.

Refund Challenges

Customers face difficulties obtaining refunds for incorrect or undelivered items, with customer service providing inadequate support. This issue results in financial loss and erodes customer loyalty.

I asked for a refund for an item I DID NOT receive, but they refused to help.

Ethical Concerns

Reports of unethical practices, such as child labor and inappropriate product offerings, damage the brand's reputation. These concerns lead to customer boycotts and negative public perception.

Imagine supporting fast fashion selling toys that look like little children and using child labor for your company is insane.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delivery Discrepancies

Customers experience issues with orders marked as delivered but not received, leading to disputes and dissatisfaction. The lack of resolution from customer service exacerbates the frustration.

Misleading Promotions

Price Inconsistencies

Prices displayed in the cart differ from those at checkout, causing confusion and a sense of dishonesty. This inconsistency disrupts the shopping experience and diminishes customer trust.

Intrusive Pop-ups

Excessive promotional pop-ups hinder the user experience by redirecting users and requiring multiple confirmations to exit. This annoyance may lead to app abandonment.

Refund Challenges

Customers face difficulties obtaining refunds for incorrect or undelivered items, with customer service providing inadequate support. This issue results in financial loss and erodes customer loyalty.

Ethical Concerns

Reports of unethical practices, such as child labor and inappropriate product offerings, damage the brand's reputation. These concerns lead to customer boycotts and negative public perception.

Quotes of the week

Hear from some of the most impactful users to drive changes

I placed an order, and the item never arrived. They used JCEX to send it, and the company has terrible reviews. They refused to refund my order, saying 'it says it was delivered.' I disputed the transaction and my credit card company got me my refund.

Scuffletown Boy

I’m extremely disappointed. Items in my cart showed one price, but the moment I selected them to check out, the price almost doubled! This is very misleading and dishonest on SHEIN's part!

Misleading Pricing

I have used this app for YEARS. Yet lately when I get online I have to wait 5 minutes for these stupid promos to stop popping up and sending me to 50 different places. Genuinely this might be the reason I delete my account.

skyeisfalling18

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I’m extremely disappointed. Items in my cart showed one price, but the moment I selected them to check out, the price almost doubled! This is very misleading and dishonest on SHEIN's part!

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

SHEIN - Shopping Online

Top Insights This Week

Delivery Issues

Misleading Pricing

False Promotions

Intrusive Pop-ups

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts