SHEIN - Shopping Online

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of SHEIN - Shopping Online's key feedback

Price Discrepancies

Many users report that the prices of items increase significantly when added to the cart, leading to feelings of deception. Approximately 20% of users seem to be affected by this issue, causing frustration and distrust in the platform.

The price of items doubles when added to the cart, which feels like a scam.

Excessive Pop-ups

Users are overwhelmed by the number of pop-up ads and promotional games, which disrupt the shopping experience. This issue affects about 15% of users, making the app difficult to navigate and reducing the likelihood of completing purchases.

The app is filled with pop-ups that make it hard to shop, leading to frustration.

Shipping and Delivery Issues

Customers frequently experience delayed or missing deliveries, with some orders never arriving. This affects around 10% of users, leading to dissatisfaction and a lack of trust in the service.

My order was marked as delivered, but I never received it, and customer service was unhelpful.

Misleading Promotions

Promotional games and offers, such as 'win a prize' or 'free gifts,' are often perceived as scams, as users rarely receive the promised rewards. This affects about 12% of users, leading to disappointment and a negative perception of the brand.

The 'win a prize' games are a scam, as I never received the promised rewards despite fulfilling the requirements.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ASOS

ASOS receives praise for its wide selection, trendy styles, and easy returns, though some users report issues with customer service and inconsistent promotions.

#2 RUNNER UP

SHEIN - Shopping Online

SHEIN is appreciated for its affordable prices and variety, but users express concerns about shipping delays, customer service, and quality inconsistencies.

#3 Straggler

ZAFUL

ZAFUL is liked for its stylish and budget-friendly clothing, but users frequently complain about long shipping times, poor customer service, and issues with refunds.

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Nuggets

Major Highlights of the Week

Price Discrepancies

Customers experience significant price increases when items are added to the cart, leading to frustration and perceptions of deceptive pricing practices. This inconsistency undermines trust and deters potential purchases.

I added items to my cart expecting to pay $76, but the total jumped to $230 at checkout.

Excessive Pop-Ups

The app's frequent and intrusive pop-up ads disrupt the shopping experience, causing annoyance and hindering user engagement. This aggressive marketing approach may drive users to abandon the app.

I can't even shop because of constant pop-ups about saving $800, it's overwhelming.

Shipping Delays

Users report significant delays in receiving their orders, with some packages taking months to arrive or not arriving at all. This issue affects customer satisfaction and loyalty.

I ordered a purse that was supposed to arrive in two weeks, but it's been almost two months.

Game Scams

Promotional games promising rewards are perceived as scams, as users rarely receive the promised credits or gifts despite fulfilling requirements. This practice damages brand credibility.

I played the game for a $200 credit, but they kept making excuses and never honored it.

Customer Service Issues

The app's customer service is criticized for being unresponsive and unhelpful, particularly in resolving issues related to refunds and missing items. This lack of support frustrates users and diminishes brand reputation.

I never received my order, and customer service refused to refund me despite providing evidence.

No Iraq Shipping

The absence of shipping options to Iraq is a recurring complaint, with many users expressing frustration over the inability to receive products directly. This limitation excludes a significant customer base.

There is no delivery to Iraq, and many of us are eager to shop from SHEIN.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Price Discrepancies

Excessive Pop-Ups

The app's frequent and intrusive pop-up ads disrupt the shopping experience, causing annoyance and hindering user engagement. This aggressive marketing approach may drive users to abandon the app.

Shipping Delays

Users report significant delays in receiving their orders, with some packages taking months to arrive or not arriving at all. This issue affects customer satisfaction and loyalty.

Game Scams

Promotional games promising rewards are perceived as scams, as users rarely receive the promised credits or gifts despite fulfilling requirements. This practice damages brand credibility.

Customer Service Issues

No Iraq Shipping

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love Shein but lately it feels scammy. Prices jump when added to the cart, and coupons aren't as good as before. It's disappointing and feels deceptive.

throwawaynotes

I shop with SHEIN regularly, but they removed $4 worth of points without notice. It takes weeks to earn those points, and now I won't be placing an order anytime soon.

Victoria78*

The app is unusable with constant pop-ups and ads. I love buying from the site, but the app experience is frustrating and makes shopping impossible.

skylew47

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The quotes of the week

Hear from some of the most impactful users to drive changes

I used to love Shein but lately it feels scammy. Prices jump when added to the cart, and coupons aren't as good as before. It's disappointing and feels deceptive.

Candice Wu

App Store

I shop with SHEIN regularly, but they removed $4 worth of points without notice. It takes weeks to earn those points, and now I won't be placing an order anytime soon.

Kelly Williams

Google Play

The app is unusable with constant pop-ups and ads. I love buying from the site, but the app experience is frustrating and makes shopping impossible.

Koray Okumus

Google Play

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User Experience Report

Report Date

SHEIN - Shopping Online

Top Insights This Week

Price Discrepancies

Excessive Pop-ups

Shipping and Delivery Issues

Misleading Promotions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts