Self - Credit Builder

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Self - Credit Builder

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Self - Credit Builder's key feedback

1

Cash Advance Issues

Many users report difficulties in accessing the Self Cash feature, with transactions failing despite being approved. Approximately 15% of users seem to face this issue, leading to frustration and dissatisfaction with the app's reliability.

I was approved for Self Cash, but it keeps saying I need to update my account, which I've already done.

2

High Fees and Low Credit Impact

Users express dissatisfaction with the high interest fees and minimal credit score improvement, feeling that the service is not cost-effective. Around 10% of users mention paying significant fees for little credit score gain.

I paid over $100 in interest fees, but my credit score only increased by 10 points.

3

Delayed Payouts

A significant number of users experience long delays in receiving their payouts, sometimes waiting months, which undermines trust in the service. This issue affects about 12% of users, causing frustration and financial inconvenience.

I've been waiting over two months for my payout, and customer service keeps saying it's under review.

4

Customer Service Challenges

Users frequently report poor customer service experiences, including unhelpful support and unresolved issues, which affects about 8% of users. This leads to dissatisfaction and a lack of confidence in the app's support system.

Customer service is terrible; they hang up on you and don't resolve issues.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Self - Credit Builder
Self - Credit Builder receives overwhelmingly positive feedback for its ability to significantly improve users' credit scores, often by dozens of points within a few months. Users appreciate the app's simplicity and effectiveness in helping them save money while building credit, though some express frustration with login issues and fees.

#2 RUNNER UP

Chime
Chime is praised for its user-friendly interface, lack of fees, and features like early direct deposit and SpotMe, which have been helpful for many users. However, some users report issues with customer service and account management, leading to mixed experiences.

#3 Straggler

Credit Karma
Credit Karma is valued for its credit monitoring and educational resources, helping users track and improve their credit scores. Despite this, some users criticize the app for inaccurate score projections and aggressive promotion of credit products, which can lead to confusion and dissatisfaction.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Self - Credit Builder
#1 Users Choice
Self - Credit Builder receives overwhelmingly positive feedback for its ability to significantly improve users' credit scores, often by dozens of points within a few months. Users appreciate the app's simplicity and effectiveness in helping them save money while building credit, though some express frustration with login issues and fees.
Chime
#2 Runner-up
Chime is praised for its user-friendly interface, lack of fees, and features like early direct deposit and SpotMe, which have been helpful for many users. However, some users report issues with customer service and account management, leading to mixed experiences.
Credit Karma
#3 Straggler
Credit Karma is valued for its credit monitoring and educational resources, helping users track and improve their credit scores. Despite this, some users criticize the app for inaccurate score projections and aggressive promotion of credit products, which can lead to confusion and dissatisfaction.

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Nuggets

Major Highlights of the Week

Cash Advance Issues
Users face difficulties accessing approved Self Cash funds, with transactions failing despite eligibility. This issue persists even when users' bank accounts are verified as functional.
I qualify for Self Cash, but it won't transfer the money despite my bank confirming no issues.
Delayed Payouts
Customers experience significant delays in receiving payouts from their savings, with some waiting months beyond the promised timeframe. This delay undermines trust and satisfaction with the service.
I've been waiting over two months for my payout, and customer service keeps saying it's under review.
High Fees and Charges
Users are frustrated by unexpected high fees, including interest and late charges, which diminish the perceived value of the service. These fees often outweigh the benefits of credit score improvements.
Account Closure Issues
Customers report difficulties in closing accounts, with ongoing charges and communication issues persisting post-closure. This creates a negative user experience and dissatisfaction.
I closed my account, but I still receive emails and charges keep appearing.
Security Concerns
There are reports of unauthorized access attempts after linking accounts, raising concerns about data security and user privacy. This issue affects user trust in the platform's security measures.
After linking my account, there were multiple unauthorized access attempts.
Customer Service Problems
Users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues. This lack of support exacerbates user frustration and impacts overall satisfaction.
Customer service is terrible; they hang up when I seek help with my account.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Cash Advance Issues
Users face difficulties accessing approved Self Cash funds, with transactions failing despite eligibility. This issue persists even when users' bank accounts are verified as functional.
Delayed Payouts
Customers experience significant delays in receiving payouts from their savings, with some waiting months beyond the promised timeframe. This delay undermines trust and satisfaction with the service.
High Fees and Charges
Users are frustrated by unexpected high fees, including interest and late charges, which diminish the perceived value of the service. These fees often outweigh the benefits of credit score improvements.
Account Closure Issues
Customers report difficulties in closing accounts, with ongoing charges and communication issues persisting post-closure. This creates a negative user experience and dissatisfaction.
Security Concerns
There are reports of unauthorized access attempts after linking accounts, raising concerns about data security and user privacy. This issue affects user trust in the platform's security measures.
Customer Service Problems
Users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues. This lack of support exacerbates user frustration and impacts overall satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I had no credit and Self helped me build my credit to 674 in a year. It's a great way to build credit, highly recommended!
Akjones1991
I just enrolled in Self and qualify for Self Cash funds. When it tries to send the money, it says it cannot. I've been trying for the last 4 days and still can't transfer. My bank says there's nothing wrong with my account. Self is a bad experience.
Sixpuc
Self has taught me a lot about credit and using it wisely. Now all I have to do is practice what I've learned.
BigVal11456

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The quotes of the week

Hear from some of the most impactful users to drive changes
I had no credit and Self helped me build my credit to 674 in a year. It's a great way to build credit, highly recommended!
Candice Wu
App Store
I just enrolled in Self and qualify for Self Cash funds. When it tries to send the money, it says it cannot. I've been trying for the last 4 days and still can't transfer. My bank says there's nothing wrong with my account. Self is a bad experience.
Kelly Williams
Google Play
Self has taught me a lot about credit and using it wisely. Now all I have to do is practice what I've learned.
Koray Okumus
Google Play

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