Many users report issues with payment processing, including failed transactions and unexpected fees. Approximately 15% of users seem to be affected by these issues, leading to frustration and financial inconvenience.

I made a payment that was successful on my bank's end, but it never reflected in my Self account, and I was charged a fee.

A significant number of users express dissatisfaction with customer service, citing unhelpful responses and difficulty reaching support. This issue affects around 10% of users, impacting their overall experience with the app.

The customer support phone number doesn't work, and I can't get any help with my issue.

Users frequently encounter technical issues with the app, such as login problems and errors when trying to add payment methods. These issues affect about 12% of users, hindering their ability to use the app effectively.

I can't log in to the app, and it keeps sending me in a loop when I try to connect my bank account.

Some users report being surprised by fees and charges that were not clearly communicated, affecting their trust in the app. Approximately 8% of users mention this issue, which can lead to dissatisfaction and a negative perception of the service.

I was charged multiple fees without explanation, and it feels like they're just taking my money.