SeatGeek

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of SeatGeek 's key feedback

Customer Service Issues

A significant number of users, approximately 30%, report dissatisfaction with SeatGeek's customer service, citing difficulties in reaching a live representative and reliance on ineffective AI chatbots. This lack of support leaves users feeling frustrated and unsupported when issues arise.

I was stuck in an endless loop with the chat box and couldn't get any real help.

Ticket Delivery Problems

Around 25% of users experience issues with ticket delivery, including tickets not appearing in their accounts or being delivered too late, causing stress and missed events. This undermines trust in the platform's reliability.

I never received my tickets and missed the show, with no help from customer service.

App Functionality and Usability

Approximately 20% of users report problems with the app's functionality, such as frequent crashes, endless loading screens, and difficulty logging in, which hinders their ability to access purchased tickets.

The app just spins endlessly and won't let me log in to access my tickets.

Pricing and Fees Concerns

About 15% of users express frustration over high service fees and unexpected price changes, feeling that the final cost is not transparent until after purchase, leading to dissatisfaction with the value offered.

I was shocked by the 50% service fee added on top of the ticket price.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SeatGeek

SeatGeek receives mixed feedback. Many users praise its ease of use, competitive pricing, and features like Deal Score, which help find good deals. However, there are significant complaints about customer service, ticket delivery issues, and problems with ticket validity, leading to frustration and distrust among some users.

#2 RUNNER UP

Ticketmaster

Ticketmaster is often criticized for high service fees and technical issues, such as app crashes and login problems. While some users appreciate the secure purchasing process and availability of tickets, many are frustrated by the frequent glitches and poor customer service, which detract from the overall experience.

#3 Straggler

StubHub

StubHub faces significant criticism for poor customer service and issues with ticket delivery, leading to missed events and dissatisfaction. Users report problems with ticket validity and high service fees, which overshadow the platform's convenience and availability of tickets.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

App Access Issues

Users are frustrated with the app's requirement to download it to access tickets, which is compounded by frequent login and loading issues. This creates a barrier to entry and negatively impacts the user experience, especially when time-sensitive access is needed.

I had to download the app to access my tickets, but it just spins endlessly and won't load.

Customer Support Failures

The lack of effective customer support, particularly the reliance on AI chatbots, leaves users without timely resolutions to their issues. This results in unresolved problems and a perception of poor service quality.

I tried to contact support about my tickets, but the AI chat was useless and I couldn't reach a real person.

Ticket Delivery Delays

Tickets are often not delivered until the day of the event, preventing users from selling or transferring them if plans change. This delay in ticket availability limits user flexibility and satisfaction.

I couldn't sell my tickets because they weren't delivered until the day of the event.

Pricing and Fees Transparency

Users are surprised by high service fees that are not disclosed until the final purchase step, leading to dissatisfaction with the perceived value. This lack of transparency in pricing undermines trust in the platform.

I was shocked to see a 50% service fee added at checkout, which wasn't shown upfront.

Fraudulent and Duplicate Tickets

Instances of users receiving fake or duplicate tickets have been reported, leading to denied entry at events. This issue raises concerns about the platform's ticket verification processes.

I bought tickets that turned out to be fake, and I was denied entry at the concert.

Inflexible Refund Policies

The platform's rigid refund policies, especially in cases of event cancellations or errors, frustrate users who feel unsupported. This inflexibility can deter future purchases and damage brand loyalty.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Access Issues

Customer Support Failures

Ticket Delivery Delays

Pricing and Fees Transparency

Fraudulent and Duplicate Tickets

Instances of users receiving fake or duplicate tickets have been reported, leading to denied entry at events. This issue raises concerns about the platform's ticket verification processes.

Inflexible Refund Policies

Quotes of the week

Hear from some of the most impactful users to drive changes

I had a terrible experience using SeatGeek that left me stranded, frustrated, and completely unsupported at a concert I paid good money to attend. If something goes wrong with your tickets, SeatGeek will not help you. You’re on your own.

K1llerpie

Week of July 24th, 2025

I needed help with my tickets and tried to contact them but all I got was talking to an automated bot.

Javier0903

Week of July 24th, 2025

Never have I ever had to download an application to access tickets that I had already paid for. Especially with the concerning data requests required by this application. Deleting the second the game is over. SCAM!!

Dgfofkgig

Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I needed help with my tickets and tried to contact them but all I got was talking to an automated bot.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

SeatGeek

Top Insights This Week

Customer Service Issues

Ticket Delivery Problems

App Functionality and Usability

Pricing and Fees Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts