A significant number of users face difficulties logging into the app, with issues such as unrecognized emails and expired password reset links. Approximately 20% of users report these problems, leading to frustration and inability to access their accounts.

I can't log in, and the reset password link times out, making it impossible to reset.

Users are frustrated with the app's slow data updates, particularly regarding pension balances and contributions, which can take days to reflect changes. This affects around 15% of users, causing concerns about the app's reliability for real-time financial management.

The delay in data is around 24 hours, so my balance is actually yesterday’s closing balance.

Many users find the app lacking in essential features, such as viewing pension charges, accessing detailed fund performance, and making changes to investments. Approximately 25% of users express dissatisfaction with the app's limited functionality.

I can't see pension charges or change investments, making the app quite useless.

The app's stability is a major concern, with frequent crashes and errors reported by users, making it unreliable for consistent use. About 10% of users experience these issues, which severely impact their ability to manage their finances through the app.

The app almost never works and crashes 99 out of 100 times.