Scottish Widows

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Scottish Widows

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Scottish Widows's key feedback

1

Login Issues

A significant number of users face difficulties logging into the app, with issues such as unrecognized emails and expired password reset links. Approximately 15% of users report these problems, which hinder their ability to access their accounts effectively.

I can't log in, and the reset password link times out, making it impossible to reset.

2

Data Update Delays

Users are frustrated with the app's inability to provide real-time updates on balances and investment performance, with updates often delayed by days. This affects around 20% of users who rely on timely information for financial decisions.

The app doesn't update my balance until the next day, which is inconvenient.

3

Integration Problems

Many users experience issues when trying to add accounts from other providers, including other Scottish Widows investments, which limits the app's functionality. This affects about 10% of users who seek a comprehensive view of their finances.

I have trouble adding other providers and even other Scottish Widows investments.

4

Lack of Investment Insights

The app lacks detailed investment insights, such as performance graphs and historical data, which are standard in other financial apps. Approximately 12% of users express dissatisfaction with the app's limited analytical tools.

What good is an investment app if you can’t even see a chart showing the growth of your investments?

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Legal & General
Legal & General receives high praise for its user-friendly app, which allows easy management of pensions and investments. Users appreciate the app's reliability and the ability to access information quickly, making it a preferred choice for many.

#2 RUNNER UP

Standard Life
Standard Life's app is well-regarded for its ease of use and comprehensive features, allowing users to manage their pensions effectively. However, some users have reported issues with app stability and data accuracy, which have affected their trust in the service.

#3 Straggler

Scottish Widows
Scottish Widows is appreciated for its holistic approach to managing long-term finances, integrating pensions, investments, and insurance. While the app is generally seen as helpful, users have mixed feelings about its functionality and customer support, indicating room for improvement.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Legal & General
#1 Users Choice
Legal & General receives high praise for its user-friendly app, which allows easy management of pensions and investments. Users appreciate the app's reliability and the ability to access information quickly, making it a preferred choice for many.
Standard Life
#2 Runner-up
Standard Life's app is well-regarded for its ease of use and comprehensive features, allowing users to manage their pensions effectively. However, some users have reported issues with app stability and data accuracy, which have affected their trust in the service.
Scottish Widows
#3 Straggler
Scottish Widows is appreciated for its holistic approach to managing long-term finances, integrating pensions, investments, and insurance. While the app is generally seen as helpful, users have mixed feelings about its functionality and customer support, indicating room for improvement.

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Nuggets

Major Highlights of the Week

Real-Time Updates
The app fails to provide real-time updates on investment gains/losses, causing frustration among users who expect this basic feature. This lack of real-time data undermines the app's utility for financial tracking.
It's frustrating not being able to view investment gains/losses in real-time like other apps.
Login Issues
Users experience significant login issues, with the app failing to recognize valid credentials, leading to account access problems. This issue is exacerbated by ineffective password reset processes.
Despite using saved credentials, the app refuses to let me log in, forcing me to use the website instead.
External Connections
The app struggles with integrating external accounts, requiring users to frequently re-add connections, which is particularly problematic with certain providers like Marcus Goldman Sachs.
External connectors do not refresh properly, requiring constant re-adding, especially with Marcus Goldman Sachs.
Navigation Complexity
Users find the app's navigation cumbersome, with essential information buried under multiple clicks, making it difficult to access fund performance data efficiently.
Can't compare funds easily and have to click multiple times to see fund performance.
Employer Pension Recognition
The app fails to recognize employer pension accounts, preventing users from accessing their full financial portfolio within the app, which is a critical oversight for comprehensive financial management.
The app doesn't recognize my employer pension account, limiting my financial overview.
Messaging System
The in-app messaging system is ineffective, with user requests often ignored, and lacks deep linking to relevant web pages, complicating issue resolution.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Real-Time Updates
The app fails to provide real-time updates on investment gains/losses, causing frustration among users who expect this basic feature. This lack of real-time data undermines the app's utility for financial tracking.
Login Issues
Users experience significant login issues, with the app failing to recognize valid credentials, leading to account access problems. This issue is exacerbated by ineffective password reset processes.
External Connections
The app struggles with integrating external accounts, requiring users to frequently re-add connections, which is particularly problematic with certain providers like Marcus Goldman Sachs.
Navigation Complexity
Users find the app's navigation cumbersome, with essential information buried under multiple clicks, making it difficult to access fund performance data efficiently.
Employer Pension Recognition
The app fails to recognize employer pension accounts, preventing users from accessing their full financial portfolio within the app, which is a critical oversight for comprehensive financial management.
Messaging System
The in-app messaging system is ineffective, with user requests often ignored, and lacks deep linking to relevant web pages, complicating issue resolution.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is frustrating because it doesn't show investment gains/losses, unlike other apps. Many users have requested this feature, but responses direct us to a feedback section on the website that seems unresponsive. Is this being worked on?
Geoooo1986
The app is a vast improvement over the website, offering accessible and intuitive information like graphical fund performance. However, the website remains poor, and the app's modern presentation has kept me as a customer for now.
Bunigkrkx
The app's basic function of checking investment levels is fine, but it doesn't update until the next day and has delays over weekends. The messaging system is poor, and it often redirects to the website without deep linking, making navigation difficult.
123-reviewer-321

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is frustrating because it doesn't show investment gains/losses, unlike other apps. Many users have requested this feature, but responses direct us to a feedback section on the website that seems unresponsive. Is this being worked on?
Candice Wu
App Store
The app is a vast improvement over the website, offering accessible and intuitive information like graphical fund performance. However, the website remains poor, and the app's modern presentation has kept me as a customer for now.
Kelly Williams
Google Play
The app's basic function of checking investment levels is fine, but it doesn't update until the next day and has delays over weekends. The messaging system is poor, and it often redirects to the website without deep linking, making navigation difficult.
Koray Okumus
Google Play

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