Momo - AI Photo Generator

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Momo - AI Photo Generator

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Momo - AI Photo Generator's key feedback

1

Subscription Confusion

Many users are frustrated with the unclear subscription model, where they are charged unexpectedly and still need to purchase additional coins to use the app. Approximately 40% of users report issues with unexpected charges and the need for extra payments.

2

Inaccurate AI Results

Users frequently complain that the AI-generated images do not resemble them, often altering features like hair color and body type. Around 30% of users express dissatisfaction with the accuracy of the generated images.

3

Poor Customer Support

A significant number of users report a lack of response from customer support when they encounter issues, leading to frustration and unresolved problems. Approximately 20% of users mention difficulties in getting help from support.

4

Misleading Free Trial

The app's free trial is misleading, as users are charged immediately and still need to pay for additional features, leading to disappointment. About 25% of users feel deceived by the trial offer.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Remini
Remini is praised for its photo enhancement capabilities, with many users appreciating the app's ability to improve image quality. However, some users express frustration over the excessive ads and the shift towards more paid features.

#2 RUNNER UP

FaceApp
FaceApp receives positive feedback for its user-friendly interface and fun features like face swapping and aging effects. Despite this, users are disappointed with the removal of popular features and the push towards a paid model.

#3 Straggler

Momo - AI Photo Generator
Momo AI Photo Generator has mixed reviews, with some users impressed by the realistic AI-generated images and variety of styles. However, many users criticize the app for inaccurate results, hidden charges, and poor customer support, leading to a perception of it being a scam.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Remini
#1 Users Choice
Remini is praised for its photo enhancement capabilities, with many users appreciating the app's ability to improve image quality. However, some users express frustration over the excessive ads and the shift towards more paid features.
FaceApp
#2 Runner-up
FaceApp receives positive feedback for its user-friendly interface and fun features like face swapping and aging effects. Despite this, users are disappointed with the removal of popular features and the push towards a paid model.
Momo - AI Photo Generator
#3 Straggler
Momo AI Photo Generator has mixed reviews, with some users impressed by the realistic AI-generated images and variety of styles. However, many users criticize the app for inaccurate results, hidden charges, and poor customer support, leading to a perception of it being a scam.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the unclear subscription model, where they are charged unexpectedly and still need to purchase additional coins for full functionality. This lack of transparency leads to dissatisfaction and a perception of being misled.
Inaccurate Images
The AI-generated images often do not resemble the user, with complaints about incorrect hair, skin color, and facial features, leading to dissatisfaction with the app's core functionality. This misrepresentation undermines user trust and the app's value proposition.
The headshot generator looks nothing like me and gave me dark hair and made me look like an entirely different ethnicity.
Customer Support Issues
Users report a lack of response from customer support, exacerbating frustrations with unresolved issues and leading to negative perceptions of the app's reliability and customer care. This gap in support services damages user retention and brand reputation.
I reached out multiple times for support and never heard back.
Misleading Free Trial
The app's free trial is perceived as misleading, with users being charged immediately and not receiving the promised trial experience, leading to feelings of deception. This practice erodes trust and discourages potential long-term users.
The 'free' trial isn't free; it's a scam.
Technical Glitches
Frequent app crashes and technical issues prevent users from successfully generating images, leading to a poor user experience and wasted resources. These technical failures hinder user satisfaction and app usability.
The app crashes and things disappear after a while.
Coin System Frustration
The coin system is seen as restrictive and confusing, with users unable to generate images without purchasing more coins, despite having a subscription. This system creates barriers to app usage and diminishes perceived value.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the unclear subscription model, where they are charged unexpectedly and still need to purchase additional coins for full functionality. This lack of transparency leads to dissatisfaction and a perception of being misled.
Inaccurate Images
The AI-generated images often do not resemble the user, with complaints about incorrect hair, skin color, and facial features, leading to dissatisfaction with the app's core functionality. This misrepresentation undermines user trust and the app's value proposition.
Customer Support Issues
Users report a lack of response from customer support, exacerbating frustrations with unresolved issues and leading to negative perceptions of the app's reliability and customer care. This gap in support services damages user retention and brand reputation.
Misleading Free Trial
The app's free trial is perceived as misleading, with users being charged immediately and not receiving the promised trial experience, leading to feelings of deception. This practice erodes trust and discourages potential long-term users.
Technical Glitches
Frequent app crashes and technical issues prevent users from successfully generating images, leading to a poor user experience and wasted resources. These technical failures hinder user satisfaction and app usability.
Coin System Frustration
The coin system is seen as restrictive and confusing, with users unable to generate images without purchasing more coins, despite having a subscription. This system creates barriers to app usage and diminishes perceived value.

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a weekly subscription, but none of the templates were working. I reached out multiple times for support and never heard back. While I think the app has a lot of potential, the lack of customer service is incredibly frustrating and disappointing.
itsburte
Week of May 26th, 2025
After paying $40 for this app, I was disappointed to find that it doesn’t deliver the features it promises unless you purchase additional credits. The credit system feels restrictive and makes the app practically unusable without ongoing payments.
mdehaan
Week of May 26th, 2025
I purchased the annual membership yet I still have to pay every time I want to do another pack which is ridiculous. Coins should not take 7 days to refill! It could at least be 24 hours but come on, why would you make the app a membership if you still have to pay for the other templates?
Don’t buy! Not worth it!
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I paid for a weekly subscription, but none of the templates were working. I reached out multiple times for support and never heard back. While I think the app has a lot of potential, the lack of customer service is incredibly frustrating and disappointing.
Candice Wu
App Store
After paying $40 for this app, I was disappointed to find that it doesn’t deliver the features it promises unless you purchase additional credits. The credit system feels restrictive and makes the app practically unusable without ongoing payments.
Kelly Williams
Google Play
I purchased the annual membership yet I still have to pay every time I want to do another pack which is ridiculous. Coins should not take 7 days to refill! It could at least be 24 hours but come on, why would you make the app a membership if you still have to pay for the other templates?
Koray Okumus
Google Play

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