Weee! #1 Asian Grocery App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Weee! #1 Asian Grocery App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Weee! #1 Asian Grocery App's key feedback

1

Data Privacy Concerns

A significant number of users have reported concerns about their personal information being leaked or sold, leading to an increase in spam calls and messages. Approximately 10% of users have mentioned this issue, indicating a potential data security breach. Example: 'My info was leaked to dark web via Weee due to a data breach.'

My info was leaked to dark web via Weee due to a data breach.

2

Delivery Issues

Users frequently experience problems with delivery timing and accuracy, including late deliveries and incorrect delivery locations. This affects about 8% of users, causing frustration and inconvenience. Example: 'Ugh, my food delivery is late again, and the delivery date is written in a super small font.'

Ugh, my food delivery is late again, and the delivery date is written in a super small font.

3

Customer Service Challenges

Many users have expressed dissatisfaction with the customer service, citing unresponsive support and unresolved issues. Approximately 7% of users have encountered these problems, impacting their overall experience. Example: 'Do NOT Waste your time sending an email because Weee! will NEVER reply to you.'

Do NOT Waste your time sending an email because Weee! will NEVER reply to you.

4

App Functionality Problems

Some users report issues with the app's functionality, such as language settings not working and difficulties with logging in or updating. This affects around 5% of users, hindering their ability to use the app effectively. Example: 'The app used to work fine but now the language is defaulted to Japanese and I can’t fix it.'

The app used to work fine but now the language is defaulted to Japanese and I can’t fix it.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

Alexandra Motto
Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Weee! #1 Asian Grocery App
Weee! receives mixed feedback with many users praising its convenience, fast delivery, and wide selection of Asian groceries. However, some users report issues with app functionality, customer service, and concerns about data privacy.

#2 RUNNER UP

Yamibuy
Yamibuy is generally well-received for its extensive selection of Asian products and reliable delivery service. Users appreciate the variety and quality of items, although some mention occasional issues with product availability and customer service.

#3 Straggler

H Mart
H Mart's app faces significant criticism due to technical issues, such as frequent logouts and problems with the rewards system. While the physical stores are popular, the app's poor user experience and functionality have led to frustration among users.

Go from analysis to action-ready insights, fast.

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Weee! #1 Asian Grocery App
#1 Users Choice
Weee! receives mixed feedback with many users praising its convenience, fast delivery, and wide selection of Asian groceries. However, some users report issues with app functionality, customer service, and concerns about data privacy.
Yamibuy
#2 Runner-up
Yamibuy is generally well-received for its extensive selection of Asian products and reliable delivery service. Users appreciate the variety and quality of items, although some mention occasional issues with product availability and customer service.
H Mart
#3 Straggler
H Mart's app faces significant criticism due to technical issues, such as frequent logouts and problems with the rewards system. While the physical stores are popular, the app's poor user experience and functionality have led to frustration among users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Language Settings Glitch
The app defaults to Japanese and does not retain changes when switched back to English, causing communication issues. This language setting malfunction hinders user interaction and overall app usability.
I can't use the app because it keeps switching back to Japanese, making it impossible to communicate.
Data Privacy Concerns
Users are experiencing a surge in spam calls and suspect their personal information is being sold to third parties. This breach of data privacy severely impacts user trust and app reputation.
After using Weee, I started receiving endless spam calls, which makes me question their data handling practices.
Delivery Time Inaccuracy
The delivery tracking system is unreliable, with estimated times frequently changing, leading to user frustration. This inconsistency in delivery scheduling affects customer satisfaction and reliability perception.
My package was one stop away, then suddenly it changed to five stops away, making the tracking system seem unreliable.
Customer Service Unresponsiveness
Users report that customer service does not respond to inquiries or resolve issues effectively, leading to dissatisfaction. This lack of support undermines the app's customer service promise and user experience.
I reached out to customer service about a delivery issue and never received a response, which is frustrating.
Frozen Food Quality Issues
Frozen items are arriving thawed and damaged due to inadequate packaging, compromising product quality. This failure in maintaining product integrity during delivery affects user trust and repeat purchases.
My frozen dumplings arrived melted and stuck together, making them unusable.
Misleading Promotions
Promotional notifications are persistent and misleading, with some users unable to redeem promised discounts. This practice not only frustrates users but also breaches trust in promotional communications.
The app's referral promo is complicated, and I had to reach out multiple times to get the credits, which seems deceptive.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Language Settings Glitch
The app defaults to Japanese and does not retain changes when switched back to English, causing communication issues. This language setting malfunction hinders user interaction and overall app usability.
Data Privacy Concerns
Users are experiencing a surge in spam calls and suspect their personal information is being sold to third parties. This breach of data privacy severely impacts user trust and app reputation.
Delivery Time Inaccuracy
The delivery tracking system is unreliable, with estimated times frequently changing, leading to user frustration. This inconsistency in delivery scheduling affects customer satisfaction and reliability perception.
Customer Service Unresponsiveness
Users report that customer service does not respond to inquiries or resolve issues effectively, leading to dissatisfaction. This lack of support undermines the app's customer service promise and user experience.
Frozen Food Quality Issues
Frozen items are arriving thawed and damaged due to inadequate packaging, compromising product quality. This failure in maintaining product integrity during delivery affects user trust and repeat purchases.
Misleading Promotions
Promotional notifications are persistent and misleading, with some users unable to redeem promised discounts. This practice not only frustrates users but also breaches trust in promotional communications.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work fine but now the language is defaulted to Japanese and whenever I switch it back to English it won’t use English. I love the groceries but the delivery driver keeps ignoring delivery instructions and when I send a message to customer service it goes unanswered.
eatLOVEplay
I remember tracking used to work when I used Weee! in Chicago a couple years ago. Recently tried Weee! in New York, and wasn’t given delivery time period until the day of, and live tracking isn’t working.
jennyy_L
I ordered the bakery bread and received completely flat bread. Not happy with the product I paid for.
YokoStPeter

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to work fine but now the language is defaulted to Japanese and whenever I switch it back to English it won’t use English. I love the groceries but the delivery driver keeps ignoring delivery instructions and when I send a message to customer service it goes unanswered.
Candice Wu
App Store
I remember tracking used to work when I used Weee! in Chicago a couple years ago. Recently tried Weee! in New York, and wasn’t given delivery time period until the day of, and live tracking isn’t working.
Kelly Williams
Google Play
I ordered the bakery bread and received completely flat bread. Not happy with the product I paid for.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore