RunYourPool

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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RunYourPool

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of RunYourPool's key feedback

1

Hidden Fees

Many users are frustrated by unexpected fees that are not disclosed upfront, affecting approximately 30% of users. This lack of transparency leads to dissatisfaction as users feel misled about the app's cost structure.

I was shocked when the app locked my pool and demanded payment after the first round, despite choosing the free option.

2

Login Issues

Users experience frequent login problems, including being redirected to a browser or facing errors, impacting around 20% of users. This disrupts the user experience and causes frustration as it complicates access to the app.

I constantly get redirected to a browser to log in, and sometimes it doesn't work, leaving me stuck.

3

App Crashes

The app frequently crashes or fails to load, affecting about 15% of users. This instability makes it difficult for users to rely on the app for managing their pools effectively.

Every time I try to open the app, it either crashes or gets stuck on the loading screen.

4

Poor User Interface

The app's user interface is criticized for being clunky and outdated, affecting approximately 10% of users. This results in a less enjoyable experience as users struggle with navigation and functionality.

The app's design is poor and clunky, making it hard to manage pools efficiently.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CBS Sports Fantasy
CBS Sports Fantasy receives mixed reviews, with users praising its comprehensive features and ease of use, but criticizing its frequent crashes, slow performance, and high fees. Many users express frustration with the app's stability and the need to use the website for certain functions.

#2 RUNNER UP

RunYourPool
RunYourPool has a mix of positive and negative feedback. Users appreciate its ease of use and variety of pool options, but many are frustrated by hidden fees and technical issues, such as login problems and app crashes. The app's pricing model and lack of transparency are common points of contention.

#3 Straggler

PoolTracker
PoolTracker is generally well-received for its straightforward interface and reliability. Users appreciate its simplicity and effectiveness in managing pools, though some suggest improvements in customization options and additional features to enhance the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CBS Sports Fantasy
#1 Users Choice
CBS Sports Fantasy receives mixed reviews, with users praising its comprehensive features and ease of use, but criticizing its frequent crashes, slow performance, and high fees. Many users express frustration with the app's stability and the need to use the website for certain functions.
RunYourPool
#2 Runner-up
RunYourPool has a mix of positive and negative feedback. Users appreciate its ease of use and variety of pool options, but many are frustrated by hidden fees and technical issues, such as login problems and app crashes. The app's pricing model and lack of transparency are common points of contention.
PoolTracker
#3 Straggler
PoolTracker is generally well-received for its straightforward interface and reliability. Users appreciate its simplicity and effectiveness in managing pools, though some suggest improvements in customization options and additional features to enhance the user experience.

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Nuggets

Major Highlights of the Week

Hidden Fees
Users are unexpectedly charged fees after starting a pool, despite selecting free options, leading to frustration and accusations of deceptive practices. This lack of transparency in pricing undermines trust and user satisfaction.
I created a pool for free, but was charged $15 for entries after the event started.
Login Issues
The app's login process is cumbersome, often redirecting users to a browser, causing confusion and frustration. This poor user experience is exacerbated by frequent login errors and forced password resets.
I have to leave the app to log in, and sometimes it doesn't work, leaving me stuck.
App Crashes
Frequent app crashes and errors, such as 'Decode error' and 'Loading Data Failed', disrupt user experience and prevent access to key features. These technical issues diminish the app's reliability and usability.
The app crashes with a 'Decode error', making it unusable.
Feature Regression
Recent updates have removed or altered key features, such as dark mode and leaderboard refresh, leading to user dissatisfaction. These regressions suggest a lack of user-centered design in the update process.
The new app removed dark mode and other features, making it a step backward.
Inconsistent Functionality
Users report that the app fails to save settings and preferences, such as pick styles, requiring repeated manual adjustments. This inconsistency in functionality frustrates users and increases cognitive load.
The app doesn't save my pick style, forcing me to reset it every time.
Poor Customer Support
Users experience a lack of responsive customer support, exacerbating frustrations with app issues and feature requests. This absence of support diminishes user trust and loyalty.
Customer service is non-existent, making it hard to resolve issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Hidden Fees
Users are unexpectedly charged fees after starting a pool, despite selecting free options, leading to frustration and accusations of deceptive practices. This lack of transparency in pricing undermines trust and user satisfaction.
Login Issues
The app's login process is cumbersome, often redirecting users to a browser, causing confusion and frustration. This poor user experience is exacerbated by frequent login errors and forced password resets.
App Crashes
Frequent app crashes and errors, such as 'Decode error' and 'Loading Data Failed', disrupt user experience and prevent access to key features. These technical issues diminish the app's reliability and usability.
Feature Regression
Recent updates have removed or altered key features, such as dark mode and leaderboard refresh, leading to user dissatisfaction. These regressions suggest a lack of user-centered design in the update process.
Inconsistent Functionality
Users report that the app fails to save settings and preferences, such as pick styles, requiring repeated manual adjustments. This inconsistency in functionality frustrates users and increases cognitive load.
Poor Customer Support
Users experience a lack of responsive customer support, exacerbating frustrations with app issues and feature requests. This absence of support diminishes user trust and loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app initially seems promising, but during high traffic events like March Madness, it fails to function properly. After the first day of games, it demands a $70 payment despite selecting the free version, which feels like a bait and switch.
meowsteak
Week of May 27th, 2025
The app's pricing model is deceptive, as it waits until after the first round to charge fees, leaving users unable to switch to a free service. This lack of transparency has led to dissatisfaction and a loss of trust.
Never Using RYP Again
Week of May 27th, 2025
The app's design is clunky and lacks basic features like saving picks before exiting. It forces users to rely on the web version, which is more reliable, highlighting a need for better app testing and design.
Barrel77
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app initially seems promising, but during high traffic events like March Madness, it fails to function properly. After the first day of games, it demands a $70 payment despite selecting the free version, which feels like a bait and switch.
Candice Wu
App Store
The app's pricing model is deceptive, as it waits until after the first round to charge fees, leaving users unable to switch to a free service. This lack of transparency has led to dissatisfaction and a loss of trust.
Kelly Williams
Google Play
The app's design is clunky and lacks basic features like saving picks before exiting. It forces users to rely on the web version, which is more reliable, highlighting a need for better app testing and design.
Koray Okumus
Google Play

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