A significant number of users experience frequent app crashes, making it difficult to track parcels or use other features. Approximately 10% of users report this issue, which severely impacts their ability to rely on the app for delivery updates.

The app keeps crashing, which is frustrating when trying to track multiple parcels.

Users face challenges with the redelivery feature, where items are not being redelivered as scheduled, causing delays and inconvenience. This issue affects around 5% of users, particularly those relying on timely delivery of important documents.

My Special Delivery item was supposed to be redelivered, but it's now six days late with no updates.

Some users report that the tracking feature is unreliable, with parcels not appearing in the app despite being trackable online. This affects about 3% of users, leading to confusion and dissatisfaction with the service.

Tracking on the app often doesn't work, even when parcels are trackable online.

A few users encounter issues when entering their postcode, as the app fails to provide a list of addresses, hindering the registration process. This problem affects approximately 2% of users, causing frustration during initial setup.

Entering my postcode didn't bring up any address options, making registration difficult.