Royal Mail

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Royal Mail's key feedback

App Crashes

A significant number of users report that the app crashes when trying to open tracking links from emails, rendering it unusable. Approximately 5% of users seem to be affected by this issue.

The app crashes every time I try to open a tracking number from my email.

Unreliable Tracking

Users frequently mention that the app provides incorrect delivery statuses, such as marking packages as delivered when they have not been received. This issue affects about 10% of users.

The app says my package was delivered, but I never received it.

Login Issues

Some users experience problems logging into the app, with errors such as expired verification codes or being logged out frequently. This affects around 3% of users.

I can't log in because the verification code always expires immediately.

Delayed Updates

There are complaints about the app being slow to update tracking information, causing frustration for users who rely on timely updates. This issue impacts approximately 7% of users.

The app is slow to update tracking info, often showing outdated statuses.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Royal Mail

Royal Mail receives mixed feedback, with many users praising its reliable service, friendly postmen, and useful app features for tracking and managing deliveries. However, some users report issues with app functionality and delivery reliability, leading to frustration.

#2 RUNNER UP

DPD

DPD is criticized for poor customer service, with many users experiencing delivery issues such as incorrect delivery attempts and lack of communication. The app is often described as unhelpful, with users unable to resolve problems effectively.

#3 Straggler

Royal Mail

Evri receives overwhelmingly negative feedback, with users frequently reporting lost or delayed parcels and poor customer service. Many express frustration with the lack of accountability and difficulty in contacting support to resolve issues.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

App Crashes

The app crashes when users attempt to open tracking numbers from emails, rendering it unusable for tracking purposes. This issue significantly impacts the app's core functionality and user experience.

Selecting a tracking number from an email causes the app to crash, making it useless.

False Deliveries

Users report that the app indicates packages have been delivered when they have not, leading to confusion and mistrust. This discrepancy between app notifications and actual delivery status undermines the app's reliability.

The app says my package was delivered, but I never received it.

Frequent login issues prevent users from accessing the app, with verification codes expiring immediately upon receipt. This problem creates a barrier to entry, frustrating users and hindering app engagement.

Verification codes expire instantly, preventing me from logging in.

Language Barriers

Tracking information is sometimes displayed in foreign languages without an option to translate, making it difficult for users to understand their package status. This language issue limits the app's accessibility and usability.

My tracking information is in Chinese, and I can't translate it.

Delayed Updates

The app provides delayed tracking updates, often lagging behind real-time package movements. This delay diminishes the app's value as a real-time tracking tool.

Tracking updates are slow, showing old information even after refreshing.

Unreliable Notifications

Notifications about package status changes are inconsistent, with some users receiving alerts for non-existent updates. This inconsistency reduces user trust in the app's notification system.

I get notifications for updates, but the app shows no new information.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

False Deliveries

Language Barriers

Delayed Updates

The app provides delayed tracking updates, often lagging behind real-time package movements. This delay diminishes the app's value as a real-time tracking tool.

Unreliable Notifications

Notifications about package status changes are inconsistent, with some users receiving alerts for non-existent updates. This inconsistency reduces user trust in the app's notification system.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient and efficient for tracking parcels, but it sometimes fails to update delivery attempts accurately, causing inconvenience.

LPeaks1976

The app is generally useful for tracking parcels, but it occasionally crashes when selecting tracking numbers from emails, making it unreliable.

Coxyscastle

While the app is great for tracking parcels, it sometimes logs me out unexpectedly, which is frustrating.

A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Royal Mail

Top Insights This Week

App Crashes

Unreliable Tracking

Login Issues

Delayed Updates

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts