Royal London

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Royal London

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Royal London's key feedback

1

Login Issues

A significant number of users face login issues, with the app not recognizing credentials that work on the website. This affects approximately 20% of users, causing frustration and limiting app usability.

The app won't let me log in, even though my credentials work on the website.

2

iOS Compatibility

The app's requirement for iOS 16 has left users with older devices unable to access their accounts, affecting around 15% of users. This has led to dissatisfaction among those who cannot upgrade their devices.

I can't use the app anymore because my phone doesn't support iOS 16.

3

Plan Visibility

Many users report that the app fails to display their plan details, often directing them to contact customer service. This issue affects about 25% of users, making the app seem unreliable.

The app says it found my plan but can't show the details, asking me to call customer service.

4

Limited Functionality

Users find the app's functionality lacking compared to competitors, with no options to manage investments or view detailed performance data. This affects approximately 10% of users who expect more comprehensive features.

The app is too basic and doesn't let me change my investment strategy.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Royal London
Royal London receives mixed feedback. Users appreciate the app's ease of use and informative nature, but many report persistent login issues and errors, leading to frustration. The app's functionality is often compared unfavorably to competitors, with users expressing dissatisfaction over its reliability and limited features.

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Royal London
#1 Users Choice
Royal London receives mixed feedback. Users appreciate the app's ease of use and informative nature, but many report persistent login issues and errors, leading to frustration. The app's functionality is often compared unfavorably to competitors, with users expressing dissatisfaction over its reliability and limited features.
#2 Runner-up
#3 Straggler

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users frequently encounter login problems, with the app not recognizing correct credentials or failing to send password reset emails. This issue is exacerbated by the app's inability to sync with the website, where credentials work fine.
I can't log in; the app says my email and password are wrong, but they work on the website.
iOS Compatibility
The app's latest update requires iOS 16, leaving users with older devices unable to access their accounts. This has caused significant frustration among users who cannot upgrade their devices.
I can't use the app anymore because my iPhone doesn't support iOS 16.
Plan Visibility
Many users report that the app fails to display their plan details, often directing them to call customer service instead. This issue renders the app ineffective for its primary purpose of providing plan information.
The app finds my plan but can't show me the details, asking me to call customer service instead.
Maintenance Overload
Frequent and prolonged maintenance periods make the app unreliable, with users often unable to access their accounts during weekends. This disrupts user experience and diminishes trust in the app's availability.
The app is down for maintenance most weekends, making it unreliable.
Limited Functionality
The app lacks essential features such as changing investment strategies or updating personal information, which are available on competitor apps. This limitation frustrates users who expect more comprehensive management tools.
I can't change my investment strategy or update my details through the app.
Customer Support Delays
Users experience slow or no response from customer support when issues arise, leading to unresolved problems and dissatisfaction. This lack of timely support exacerbates frustrations with the app's functionality.
I've contacted customer support multiple times with no response, leaving my issues unresolved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users frequently encounter login problems, with the app not recognizing correct credentials or failing to send password reset emails. This issue is exacerbated by the app's inability to sync with the website, where credentials work fine.
iOS Compatibility
The app's latest update requires iOS 16, leaving users with older devices unable to access their accounts. This has caused significant frustration among users who cannot upgrade their devices.
Plan Visibility
Many users report that the app fails to display their plan details, often directing them to call customer service instead. This issue renders the app ineffective for its primary purpose of providing plan information.
Maintenance Overload
Frequent and prolonged maintenance periods make the app unreliable, with users often unable to access their accounts during weekends. This disrupts user experience and diminishes trust in the app's availability.
Limited Functionality
The app lacks essential features such as changing investment strategies or updating personal information, which are available on competitor apps. This limitation frustrates users who expect more comprehensive management tools.
Customer Support Delays
Users experience slow or no response from customer support when issues arise, leading to unresolved problems and dissatisfaction. This lack of timely support exacerbates frustrations with the app's functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is often down for maintenance, making it unreliable. Even when it works, it lacks basic functionality compared to competitors, like accessing KIID documents and performance graphs.
Tris_2002
I can't log in to the app, and customer service hasn't been helpful. The app doesn't recognize my details, even though they work on the website.
Paul Stanley
The app is basic and doesn't allow changes to investment strategies or fund allocations. It's frustrating that I have to call customer service for simple tasks.
Ryan B

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is often down for maintenance, making it unreliable. Even when it works, it lacks basic functionality compared to competitors, like accessing KIID documents and performance graphs.
Candice Wu
App Store
I can't log in to the app, and customer service hasn't been helpful. The app doesn't recognize my details, even though they work on the website.
Kelly Williams
Google Play
The app is basic and doesn't allow changes to investment strategies or fund allocations. It's frustrating that I have to call customer service for simple tasks.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore