A significant number of users report being unable to access their pension plans due to app errors or updates requiring newer iOS versions. Approximately 30% of users are affected by these access issues, leading to frustration and inability to manage their pensions effectively.

Since the last update, I haven’t been able to see my plan; it just tells me to phone customer service.

Users frequently encounter app downtime due to planned maintenance, which disrupts their ability to access pension information. This issue affects around 20% of users, who find the maintenance schedule excessive compared to other financial apps.

Every time I try to use the app, it’s down for maintenance, which is very irritating.

There are complaints about delays in updating pension values and contributions, with some users waiting months for accurate information. This affects about 15% of users, causing concern over the reliability of the app's data.

It takes months before the app shows our values after a withdrawal, which is frustrating.

The app's requirement for iOS 16 has left users with older devices unable to access their accounts, affecting approximately 25% of users. This has led to dissatisfaction as they cannot upgrade their devices frequently.

I can’t upgrade the app because my phone doesn’t support iOS 16, making it useless.