NatWest Rooster Money

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of NatWest Rooster Money's key feedback

Complex Login Process

Many users find the login process overly complicated, requiring multiple passwords and codes, which discourages the use of secure password managers. Approximately 15% of users report difficulties with the login process.

The app's login process is so complex that I have to write down my password, which defeats the purpose of security.

Update Loop Issue

A significant number of users experience a frustrating loop where the app repeatedly prompts for updates, even when the latest version is installed. This affects about 10% of users, making the app unusable for them.

The app keeps asking for an update, but when I try, it just loops back to the update prompt.

Biometric Authentication Problems

Users report issues with biometric authentication, such as face recognition not working properly, leading to account lockouts. This affects around 8% of users, causing significant inconvenience.

Face recognition fails repeatedly, locking me out of my account despite having the correct setup.

Carbon Footprint Tracking Concerns

Some users are unhappy with the app's carbon footprint tracking feature, feeling it is intrusive and unnecessary. This issue affects about 5% of users who are concerned about privacy.

I don't want my bank tracking my carbon footprint; it's an invasion of privacy.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

GoHenry

GoHenry receives mixed feedback, with users praising its ability to teach children money management and the convenience of using a card. However, many users express frustration over high fees, poor customer service, and technical issues that hinder account access.

#2 RUNNER UP

NatWest Rooster Money

NatWest Rooster Money is appreciated for its user-friendly interface and features that help children learn about money management. However, some users report issues with app updates and technical glitches, which can be frustrating.

#3 Straggler

Greenlight

Greenlight is generally well-received for its comprehensive features that allow parents to manage their children's finances effectively. Users appreciate the educational aspect and the ease of use, though some mention occasional technical difficulties.

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Nuggets

Major Highlights of the Week

Allowance Adjustment Frustration

Parents find it difficult to adjust their child's allowance, which is a frequent task, due to a cumbersome process. This issue affects the app's usability and could lead to user dissatisfaction if not addressed.

Changing my child's allowance is a struggle every time.

Inadequate Balance Transfer

Users are unable to transfer balances from other cards due to a non-functional feature, leading to unresolved complaints and potential account closures. This reflects poorly on the app's reliability and customer service responsiveness.

Balance transfer function is unavailable, and my complaint remains unresolved.

Update Loop Issue

The app repeatedly prompts users to update despite having the latest version, preventing access and causing frustration. This technical glitch undermines user trust and app functionality.

App insists on updating even though it's already updated.

Complex Login Process

The login process is overly complicated, requiring multiple passwords and codes, which discourages the use of secure password managers. This design flaw compromises user experience and security.

Carbon Footprint Tracking Backlash

The introduction of a carbon footprint tracking feature has been met with strong resistance, as users feel it invades their privacy. This feature could lead to customer attrition if not reconsidered.

I didn't opt for carbon tracking, and it's an invasion of privacy.

Sainsbury's Transition Problems

Customers transitioning from Sainsbury's Bank face difficulties with account setup and functionality, leading to dissatisfaction and potential account closures. This transition issue highlights a need for improved onboarding processes.

Switching from Sainsbury's to NatWest has been a nightmare.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Allowance Adjustment Frustration

Inadequate Balance Transfer

Update Loop Issue

The app repeatedly prompts users to update despite having the latest version, preventing access and causing frustration. This technical glitch undermines user trust and app functionality.

Complex Login Process

The login process is overly complicated, requiring multiple passwords and codes, which discourages the use of secure password managers. This design flaw compromises user experience and security.

Carbon Footprint Tracking Backlash

The introduction of a carbon footprint tracking feature has been met with strong resistance, as users feel it invades their privacy. This feature could lead to customer attrition if not reconsidered.

Sainsbury's Transition Problems

Quotes of the week

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The app is great for teaching kids about money management, but the process of changing allowances is cumbersome and needs improvement.

Colin G H

The app is generally good for pocket money management, but topping up can be counter-intuitive, especially when funds are low in the parent account.

Idiotproof Dalek

I've been a long-time advocate for RoosterMoney, but recent changes have made it difficult to itemize pocket money, which is frustrating.

l1ttlefredboy

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User Experience Report

Report Date

NatWest Rooster Money

Top Insights This Week

Complex Login Process

Update Loop Issue

Biometric Authentication Problems

Carbon Footprint Tracking Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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