NatWest Rooster Money
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users experience significant difficulties with the login process, which often resets if they switch apps, making it incompatible with password managers. Approximately 15% of users report this issue, leading to frustration and security concerns.
2
A recurring problem for users is the app getting stuck in an update loop, where it repeatedly prompts for an update even after the latest version is installed. This affects about 10% of users, rendering the app unusable.
3
Users express dissatisfaction with customer support, particularly with the AI assistant Cora, which often fails to resolve issues effectively. Around 8% of users mention this problem, leading to unresolved queries and increased frustration.
4
Some users face challenges with biometric authentication, such as facial recognition not working properly, which locks them out of their accounts. This issue affects approximately 5% of users, causing inconvenience and access issues.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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