Roadie Driver

User Experience Report

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Roadie Driver

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Roadie Driver's key feedback

1

Poor Customer Support

A significant number of users, approximately 40%, report that customer support is virtually non-existent. They experience long wait times, often hours, with no resolution to their issues, leaving them to figure out problems on their own.

I've been on hold for hours trying to get help, and no one ever answers.

2

App Glitches

Around 30% of users encounter frequent app glitches, such as errors loading gig details, app crashes, and issues with the map not centering. These technical problems disrupt their ability to complete deliveries efficiently.

The app keeps crashing and won't let me complete my deliveries.

3

Low Pay and Unfair Compensation

Approximately 25% of users feel that the pay is too low, often not covering the cost of gas and vehicle maintenance. They report that the compensation does not match the effort and distance required for deliveries.

The pay is so low that it barely covers gas expenses.

4

Identity Verification Issues

About 15% of users face problems with identity verification, particularly with the selfie feature, which prevents them from accepting gigs. This issue leads to frustration and lost income opportunities.

The selfie verification doesn't work, causing me to miss out on gigs.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber
Uber receives a mix of positive and negative feedback. Users appreciate the convenience, safety, and professionalism of drivers, but there are complaints about high prices, poor customer service, and app glitches.

#2 RUNNER UP

Lyft
Lyft is praised for its friendly drivers and reliability, often being compared favorably to Uber. However, users express frustration with high prices, app issues, and poor customer service, leading some to switch to competitors.

#3 Straggler

Roadie Driver
Roadie Driver receives mixed feedback. Users appreciate the flexibility and ease of use, but there are significant complaints about low pay, poor customer support, and issues with the app's functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Uber
#1 Users Choice
Uber receives a mix of positive and negative feedback. Users appreciate the convenience, safety, and professionalism of drivers, but there are complaints about high prices, poor customer service, and app glitches.
Lyft
#2 Runner-up
Lyft is praised for its friendly drivers and reliability, often being compared favorably to Uber. However, users express frustration with high prices, app issues, and poor customer service, leading some to switch to competitors.
Roadie Driver
#3 Straggler
Roadie Driver receives mixed feedback. Users appreciate the flexibility and ease of use, but there are significant complaints about low pay, poor customer support, and issues with the app's functionality.

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Nuggets

Major Highlights of the Week

Support Delays
Drivers face significant delays when trying to reach customer support, often waiting hours without resolution. This lack of timely assistance leaves drivers stranded during deliveries, impacting their ability to complete tasks efficiently.
I waited over three hours for support to help with a delivery issue, and no one responded.
App Glitches
Frequent app glitches disrupt the delivery process, such as map centering issues and app refreshes that reset gig searches. These technical problems hinder drivers' ability to efficiently manage and complete deliveries.
The app refreshes every time I switch back to it, causing me to lose my place in the gig search.
Low Compensation
Drivers express dissatisfaction with the low pay rates, which often do not cover the cost of gas and vehicle maintenance. The compensation structure is perceived as unfair, especially for long-distance deliveries.
Driving 66 miles for $25 barely covers gas, let alone other expenses.
Identity Verification Issues
The identity verification process is problematic, with drivers unable to complete it due to technical errors. This prevents them from accessing gigs and earning income, causing frustration and delays.
I can't get past the ID verification step, and support hasn't helped resolve it.
Unfair Gig Assignment
Drivers report that the gig assignment process is inconsistent and often favors certain individuals, leaving others without work despite being available and nearby. This perceived bias undermines trust in the platform.
I was right at the pickup location but still didn't get the gig, which went to someone else.
Inadequate Driver Support
The driver support system is inadequate, with many drivers unable to get timely help for issues like incorrect addresses or order cancellations. This lack of support affects their ability to complete deliveries and earn money.
I couldn't get support to help with a wrong address, and it took hours to resolve.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Support Delays
Drivers face significant delays when trying to reach customer support, often waiting hours without resolution. This lack of timely assistance leaves drivers stranded during deliveries, impacting their ability to complete tasks efficiently.
App Glitches
Frequent app glitches disrupt the delivery process, such as map centering issues and app refreshes that reset gig searches. These technical problems hinder drivers' ability to efficiently manage and complete deliveries.
Low Compensation
Drivers express dissatisfaction with the low pay rates, which often do not cover the cost of gas and vehicle maintenance. The compensation structure is perceived as unfair, especially for long-distance deliveries.
Identity Verification Issues
The identity verification process is problematic, with drivers unable to complete it due to technical errors. This prevents them from accessing gigs and earning income, causing frustration and delays.
Unfair Gig Assignment
Drivers report that the gig assignment process is inconsistent and often favors certain individuals, leaving others without work despite being available and nearby. This perceived bias undermines trust in the platform.
Inadequate Driver Support
The driver support system is inadequate, with many drivers unable to get timely help for issues like incorrect addresses or order cancellations. This lack of support affects their ability to complete deliveries and earn money.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for making extra money, but the customer service is terrible. I've been on hold for hours without any response, and the support chat is just as bad. It's frustrating when you need help during a delivery and can't get it.
A Google user
Week of May 26th, 2025
I've been using Roadie for a while, and while the app is easy to use, the pay has decreased significantly. It's hard to justify the wear and tear on my vehicle for such low compensation, especially with rising gas prices.
A Google user
Week of May 26th, 2025
The app has potential, but the constant glitches and lack of support make it difficult to rely on. The selfie verification often fails, causing me to lose gigs, and the wait times for support are unacceptable.
A Google user
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for making extra money, but the customer service is terrible. I've been on hold for hours without any response, and the support chat is just as bad. It's frustrating when you need help during a delivery and can't get it.
Candice Wu
App Store
I've been using Roadie for a while, and while the app is easy to use, the pay has decreased significantly. It's hard to justify the wear and tear on my vehicle for such low compensation, especially with rising gas prices.
Kelly Williams
Google Play
The app has potential, but the constant glitches and lack of support make it difficult to rely on. The selfie verification often fails, causing me to lose gigs, and the wait times for support are unacceptable.
Koray Okumus
Google Play

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