Rightmove property search

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Rightmove property search

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Rightmove property search's key feedback

1

Search Functionality Issues

A significant number of users, approximately 40%, report that the search functionality is unreliable, often resulting in error messages like 'something went wrong' or freezing when entering a location. This issue severely impacts the app's usability, making it difficult for users to find properties.

2

Inability to Save Searches

Around 25% of users are frustrated by the inability to save searches with specific filters, such as excluding student accommodation or combining multiple property types. This limitation forces users to repeatedly set up searches, reducing the app's efficiency.

3

App Crashes and Freezes

Approximately 30% of users experience frequent app crashes and freezes, particularly when viewing photos or switching between portrait and landscape modes. This instability disrupts the user experience and discourages continued use.

4

Lack of Reporting Features

About 15% of users express the need for an in-app reporting system to flag misleading or incorrect property listings. The absence of this feature makes it cumbersome to report issues, as users must resort to email, which is inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Rightmove property search
Rightmove is praised for its user-friendly interface and comprehensive property listings, making it easy for users to navigate and find properties. However, users have reported issues with app crashes, missing features like keyword search, and difficulties in excluding certain property types from searches.

#2 RUNNER UP

Zoopla
Zoopla is appreciated for its ease of use and helpful features like map and list search options, as well as direct agent contact. Users enjoy the ability to filter searches by various criteria, though some wish for more consistent property details and additional filtering options.

#3 Straggler

OnTheMarket
OnTheMarket receives mixed feedback, with users appreciating its straightforward property search capabilities. However, some users find the app lacking in advanced features and filters compared to its competitors, which can limit the search experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Rightmove property search
#1 Users Choice
Rightmove is praised for its user-friendly interface and comprehensive property listings, making it easy for users to navigate and find properties. However, users have reported issues with app crashes, missing features like keyword search, and difficulties in excluding certain property types from searches.
Zoopla
#2 Runner-up
Zoopla is appreciated for its ease of use and helpful features like map and list search options, as well as direct agent contact. Users enjoy the ability to filter searches by various criteria, though some wish for more consistent property details and additional filtering options.
OnTheMarket
#3 Straggler
OnTheMarket receives mixed feedback, with users appreciating its straightforward property search capabilities. However, some users find the app lacking in advanced features and filters compared to its competitors, which can limit the search experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Search Functionality Issues
The app's search functionality is frequently reported as broken, with users unable to search for properties or view results, often receiving error messages like 'something went wrong.' This issue persists across different devices and operating systems, severely impacting the app's core utility.
In-App Reporting Lacks
Users express frustration over the inability to report mislabelled or misleading property listings directly within the app, which leads to a cumbersome process of emailing support for each issue. An integrated flagging system is needed to streamline user feedback and improve listing accuracy.
The inability to report a listing in the app is frustrating; a flagging system would be great.
Map Search Unusable
The map search feature is described as unusable, with users unable to move or search effectively, which diminishes the app's value for location-based property searches. This long-standing issue has not been addressed, leading to user dissatisfaction.
Account Access Problems
Users face significant issues with account access, including being logged out unexpectedly, difficulties in logging back in, and problems with password resets, which disrupts the user experience and access to saved searches and properties.
I was logged in and found that I was kicked out of my account, trying to login but not letting me.
Photo Viewing Glitches
The app's photo viewing experience is marred by glitches, such as crashes when rotating the device or issues with zooming and scrolling through images, which frustrates users trying to view property details.
When viewing pictures in landscape on iPhone, the app glitches and zooms in on the top corner of the picture.
Filter and Save Limitations
The app's filter and save search functionalities are limited, with users unable to save searches with multiple criteria or exclude certain property types, leading to a cumbersome and inefficient search process.
Can't save searches that exclude student accommodation, which is just silly.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Search Functionality Issues
The app's search functionality is frequently reported as broken, with users unable to search for properties or view results, often receiving error messages like 'something went wrong.' This issue persists across different devices and operating systems, severely impacting the app's core utility.
In-App Reporting Lacks
Users express frustration over the inability to report mislabelled or misleading property listings directly within the app, which leads to a cumbersome process of emailing support for each issue. An integrated flagging system is needed to streamline user feedback and improve listing accuracy.
Map Search Unusable
The map search feature is described as unusable, with users unable to move or search effectively, which diminishes the app's value for location-based property searches. This long-standing issue has not been addressed, leading to user dissatisfaction.
Account Access Problems
Users face significant issues with account access, including being logged out unexpectedly, difficulties in logging back in, and problems with password resets, which disrupts the user experience and access to saved searches and properties.
Photo Viewing Glitches
The app's photo viewing experience is marred by glitches, such as crashes when rotating the device or issues with zooming and scrolling through images, which frustrates users trying to view property details.
Filter and Save Limitations
The app's filter and save search functionalities are limited, with users unable to save searches with multiple criteria or exclude certain property types, leading to a cumbersome and inefficient search process.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but now when viewing pictures in landscape on iPhone, when you exit viewing the app glitches and zooms in on the top corner of the picture you’re looking at. It then freezes and you have to shut down the app to go back in.
Ex grindr
The app itself is great at what it does, the filters are great and the detailed descriptions are very helpful. However, the inability to report a listing in the app is frustrating, and not being able to save a search that excludes student accommodation is silly.
Selftitledpunk
The map search function no longer works. It used to be a great feature, but now it's unusable, and it's been like this for years without any fix.
SentralSix

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great, but now when viewing pictures in landscape on iPhone, when you exit viewing the app glitches and zooms in on the top corner of the picture you’re looking at. It then freezes and you have to shut down the app to go back in.
Candice Wu
App Store
The app itself is great at what it does, the filters are great and the detailed descriptions are very helpful. However, the inability to report a listing in the app is frustrating, and not being able to save a search that excludes student accommodation is silly.
Kelly Williams
Google Play
The map search function no longer works. It used to be a great feature, but now it's unusable, and it's been like this for years without any fix.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy