RHS Grow - Plant & Garden Care

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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RHS Grow - Plant & Garden Care

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of RHS Grow - Plant & Garden Care's key feedback

1

Subscription Confusion

Many users are frustrated by the lack of clarity regarding the app's subscription model, with some feeling misled into thinking the app was free. Approximately 30% of users express dissatisfaction with the unexpected paywall after downloading the app.

I downloaded the app thinking it was free, but was immediately asked to pay for a subscription to use any useful features.

2

Plant ID Inaccuracy

Users report that the plant identification feature is often inaccurate, failing to correctly identify common plants. This issue affects about 20% of users, leading to dissatisfaction with the app's core functionality.

The app failed to correctly identify my strawberry plants, mistaking them for buttercups.

3

Technical Issues

A significant number of users experience technical problems such as app crashes and freezing, which hinder their ability to use the app effectively. Approximately 15% of users report these issues.

The app keeps crashing every time I try to add a new plant, making it unusable.

4

Limited Free Features

Users are disappointed with the limited functionality available in the free version, which primarily offers only a watering schedule. This affects around 25% of users who expected more comprehensive free features.

The only thing the free version offers is a watering schedule, which I can easily set up on my phone's calendar.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PictureThis
PictureThis is praised for its accurate plant identification and comprehensive plant care advice, making it a favorite among users. However, some users express frustration over the subscription model and occasional misidentifications.

#2 RUNNER UP

PlantSnap
PlantSnap is appreciated for its vast plant database and user-friendly interface, which helps users identify plants quickly. Despite its strengths, some users report inaccuracies in plant identification and dissatisfaction with the app's premium features.

#3 Straggler

RHS Grow - Plant & Garden Care
RHS Grow receives mixed feedback, with users appreciating its extensive plant database and expert advice. However, some users are disappointed with the premium features being behind a paywall and occasional inaccuracies in plant identification.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PictureThis
#1 Users Choice
PictureThis is praised for its accurate plant identification and comprehensive plant care advice, making it a favorite among users. However, some users express frustration over the subscription model and occasional misidentifications.
PlantSnap
#2 Runner-up
PlantSnap is appreciated for its vast plant database and user-friendly interface, which helps users identify plants quickly. Despite its strengths, some users report inaccuracies in plant identification and dissatisfaction with the app's premium features.
RHS Grow - Plant & Garden Care
#3 Straggler
RHS Grow receives mixed feedback, with users appreciating its extensive plant database and expert advice. However, some users are disappointed with the premium features being behind a paywall and occasional inaccuracies in plant identification.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated by the lack of clarity regarding the app's subscription model, leading to unexpected charges and dissatisfaction. Many users feel misled by the app's initial free download, only to discover that most features require a paid subscription.
I downloaded the app thinking it was free, but was immediately asked to pay for a subscription to use any useful features.
Plant Database Gaps
The app's plant database is incomplete, with users unable to find profiles for common plants, which diminishes the app's utility. This issue is compounded by the inability to add or request new plant entries, leaving users frustrated.
I tried to add several common plants, but they weren't listed in the app's database, making it useless for my needs.
Technical Issues
Users experience frequent app crashes and freezing, which disrupts their ability to use the app effectively. These technical problems lead to user dissatisfaction and hinder the app's overall functionality.
The app keeps crashing every time I try to add a new plant, making it impossible to use.
Screen Compatibility
The app's interface does not resize properly on certain devices, making it difficult for users to navigate and utilize features. This lack of screen compatibility results in a poor user experience.
Many buttons and features do not resize to fit my iPhone screen, rendering the app unusable.
Overwhelming Care Tips
The app provides an overwhelming number of care tips that are not easily customizable, leading to user frustration. Users desire the ability to personalize care tips to better manage their gardening tasks.
The care tips are overwhelming and can't be easily edited, making it hard to manage over 100 tasks each month.
Misleading Free Features
Users are disappointed to find that the app's free features are extremely limited, contrary to their expectations. The app's description suggests more functionality is available for free than is actually the case.
I thought the app offered free plant identification, but it turns out you have to pay for that feature.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated by the lack of clarity regarding the app's subscription model, leading to unexpected charges and dissatisfaction. Many users feel misled by the app's initial free download, only to discover that most features require a paid subscription.
Plant Database Gaps
The app's plant database is incomplete, with users unable to find profiles for common plants, which diminishes the app's utility. This issue is compounded by the inability to add or request new plant entries, leaving users frustrated.
Technical Issues
Users experience frequent app crashes and freezing, which disrupts their ability to use the app effectively. These technical problems lead to user dissatisfaction and hinder the app's overall functionality.
Screen Compatibility
The app's interface does not resize properly on certain devices, making it difficult for users to navigate and utilize features. This lack of screen compatibility results in a poor user experience.
Overwhelming Care Tips
The app provides an overwhelming number of care tips that are not easily customizable, leading to user frustration. Users desire the ability to personalize care tips to better manage their gardening tasks.
Misleading Free Features
Users are disappointed to find that the app's free features are extremely limited, contrary to their expectations. The app's description suggests more functionality is available for free than is actually the case.

Quotes of the week

Hear from some of the most impactful users to drive changes

The plant identifier app is clunky to use, and didn’t manage to correctly identify many of the plants. Some of the plants I bought from the garden centre weren’t available to add in the app. It’s a shame that it’s so expensive, otherwise I might have persevered.
Kateshephard
I have used a few plant identifier apps but this one is the best. I know it costs to use it but it is well worth the few pounds a month for the accuracy of its identification and the fabulous information it provides about the plant, growing conditions, height and width, possible pests and diseases etc.
CMAC086
I have taken out a subscription to this app, but hope that it has significantly improved within the next year. There are a number of drawbacks to the app compared to some others. The first is that there is a limit of 49 to the number of collections you can create; so it is not possible for us to use the app to record plants in all the different spaces in our gardening areas.
JonBromwich

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The quotes of the week

Hear from some of the most impactful users to drive changes
The plant identifier app is clunky to use, and didn’t manage to correctly identify many of the plants. Some of the plants I bought from the garden centre weren’t available to add in the app. It’s a shame that it’s so expensive, otherwise I might have persevered.
Candice Wu
App Store
I have used a few plant identifier apps but this one is the best. I know it costs to use it but it is well worth the few pounds a month for the accuracy of its identification and the fabulous information it provides about the plant, growing conditions, height and width, possible pests and diseases etc.
Kelly Williams
Google Play
I have taken out a subscription to this app, but hope that it has significantly improved within the next year. There are a number of drawbacks to the app compared to some others. The first is that there is a limit of 49 to the number of collections you can create; so it is not possible for us to use the app to record plants in all the different spaces in our gardening areas.
Koray Okumus
Google Play

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