RHS Grow - Plant & Garden Care

User Experience Report

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RHS Grow - Plant & Garden Care

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of RHS Grow - Plant & Garden Care's key feedback

1

Subscription Confusion

Many users are frustrated by the lack of clarity regarding the app's subscription model. Approximately 30% of users express dissatisfaction with discovering that key features are locked behind a paywall after downloading the app, leading to feelings of being misled. This confusion often results in users uninstalling the app shortly after downloading.

I downloaded the app expecting it to be free, but was disappointed to find out that most features require a subscription.

2

Technical Issues

A significant number of users report technical problems such as app crashes and freezing, which hinder their ability to use the app effectively. Around 20% of users mention these issues, which can lead to frustration and abandonment of the app.

The app keeps crashing on me, making it impossible to use.

3

Limited Plant Database

Users are disappointed with the app's plant database, noting that many common plants are not included. Approximately 15% of users express frustration with the app's inability to identify or provide information on certain plants, which diminishes the app's utility.

Tried to identify a common plant, but the app didn't have it in its database.

4

Usability Concerns

Some users find the app's interface and features difficult to navigate or use effectively. About 10% of users mention issues with the app's design, such as buttons not resizing properly on certain devices, which affects the overall user experience.

Many features do not resize to fit my screen, making the app very unusable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

PlantSnap
PlantSnap receives high praise for its accurate and easy-to-use plant identification feature, which allows users to snap a photo and get instant results. Users appreciate the detailed information on plant care and the app's user-friendly interface, making it a favorite among gardening enthusiasts.

#2 RUNNER UP

PictureThis
PictureThis is well-regarded for its reliable plant identification and comprehensive care instructions. Users find the app helpful for diagnosing plant issues and appreciate the detailed information provided, although some express frustration with the subscription model.

#3 Straggler

RHS Grow - Plant & Garden Care
RHS Grow receives mixed feedback, with users appreciating the wealth of gardening knowledge and features like the Garden Planner and ChatBotanist. However, some users are disappointed by the limited functionality of the free version and the cost of premium features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PlantSnap
#1 Users Choice
PlantSnap receives high praise for its accurate and easy-to-use plant identification feature, which allows users to snap a photo and get instant results. Users appreciate the detailed information on plant care and the app's user-friendly interface, making it a favorite among gardening enthusiasts.
PictureThis
#2 Runner-up
PictureThis is well-regarded for its reliable plant identification and comprehensive care instructions. Users find the app helpful for diagnosing plant issues and appreciate the detailed information provided, although some express frustration with the subscription model.
RHS Grow - Plant & Garden Care
#3 Straggler
RHS Grow receives mixed feedback, with users appreciating the wealth of gardening knowledge and features like the Garden Planner and ChatBotanist. However, some users are disappointed by the limited functionality of the free version and the cost of premium features.

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Nuggets

Major Highlights of the Week

Screen Resizing Issues
The app's interface does not resize properly on certain devices, making it difficult to use. This issue affects usability and could lead to user frustration and abandonment.
Many of the buttons and boxes do not resize to fit my iPhone screen, making the app very unusable.
Subscription Transparency
Users are frustrated by the lack of upfront information about the subscription requirement for key features. This lack of transparency can lead to negative perceptions of the app's value proposition.
I wish you'd let me know I would have to pay a subscription to identify plants; I wouldn't have bothered to download the app.
App Crashes
Frequent app crashes disrupt user experience and hinder the app's functionality. This technical issue can lead to user dissatisfaction and potential churn.
This app keeps crashing on me, and barely any of the plants I have don't have a profile written yet.
Limited Plant Database
The app's plant database lacks profiles for common plants, limiting its usefulness. Users expect comprehensive coverage, especially for common species.
I tried 5 different common plants, all purchased directly from RHS recently, and none of them are listed.
RHS Membership Confusion
There is confusion and dissatisfaction regarding the separation of RHS Grow app features from RHS membership benefits. Users feel misled about the need for additional payment.
Inadequate Customer Support
Users experience difficulty in reaching customer support and resolving technical issues. This lack of effective support can lead to unresolved problems and user frustration.
It took several attempts to get through to the RHS Grow team because they’re only contactable by email, and the RHS membership line gave me the wrong address twice.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Screen Resizing Issues
The app's interface does not resize properly on certain devices, making it difficult to use. This issue affects usability and could lead to user frustration and abandonment.
Subscription Transparency
Users are frustrated by the lack of upfront information about the subscription requirement for key features. This lack of transparency can lead to negative perceptions of the app's value proposition.
App Crashes
Frequent app crashes disrupt user experience and hinder the app's functionality. This technical issue can lead to user dissatisfaction and potential churn.
Limited Plant Database
The app's plant database lacks profiles for common plants, limiting its usefulness. Users expect comprehensive coverage, especially for common species.
RHS Membership Confusion
There is confusion and dissatisfaction regarding the separation of RHS Grow app features from RHS membership benefits. Users feel misled about the need for additional payment.
Inadequate Customer Support
Users experience difficulty in reaching customer support and resolving technical issues. This lack of effective support can lead to unresolved problems and user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have used a few plant identifier apps but this one is the best. I know it costs to use it but it is well worth the few pounds a month for the accuracy of its identification and the fabulous information it provides about the plant, growing conditions, height and width, possible pests and diseases etc.
CMAC086
Amazing resource. As a novel gardener of my first home, the app has been a wonderful education in helping select appropriate plants and how to care for them. Easy to use & informative!
MilnerYS
Been using this for a few months and although it’s a good start, it needs work. There are a large number of plants that the app recognises but there is no data behind it so it can’t help you. But when you then google the plant name, the RHS website has all the information about the plant.
Dtownie92

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have used a few plant identifier apps but this one is the best. I know it costs to use it but it is well worth the few pounds a month for the accuracy of its identification and the fabulous information it provides about the plant, growing conditions, height and width, possible pests and diseases etc.
Candice Wu
App Store
Amazing resource. As a novel gardener of my first home, the app has been a wonderful education in helping select appropriate plants and how to care for them. Easy to use & informative!
Kelly Williams
Google Play
Been using this for a few months and although it’s a good start, it needs work. There are a large number of plants that the app recognises but there is no data behind it so it can’t help you. But when you then google the plant name, the RHS website has all the information about the plant.
Koray Okumus
Google Play

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