RHS Grow - Plant & Garden Care

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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RHS Grow - Plant & Garden Care

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of RHS Grow - Plant & Garden Care's key feedback

1

Subscription Confusion

Many users are frustrated by the lack of clarity regarding the app's subscription model, with approximately 20% of users expressing dissatisfaction about discovering the need to pay for features after downloading. This confusion leads to disappointment, especially among those who expected a free service.

I downloaded the app thinking it was free, only to find out I need to pay for plant identification.

2

Plant ID Issues

Around 15% of users report problems with the plant identification feature, citing inaccuracies and a limited database that fails to recognize common plants. This undermines the app's primary function and leads to user dissatisfaction.

The plant identifier is clunky and often fails to correctly identify my plants.

3

Technical Glitches

Approximately 10% of users experience technical issues such as app crashes, freezing, and poor resizing on different devices, which significantly hampers usability and user experience.

The app keeps crashing and many features do not resize properly on my iPhone screen.

4

Limited Free Content

Users are disappointed by the limited access to free content, with about 12% expressing that the app offers little value without a subscription, despite the availability of similar information for free on the RHS website.

There's not much available on the app unless you pay, even though the RHS website offers similar information for free.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PlantSnap
PlantSnap receives overwhelmingly positive feedback for its ease of use, accuracy in plant identification, and user-friendly interface. Users appreciate the app's ability to quickly identify plants and provide detailed information, making it a favorite among plant enthusiasts and nature lovers.

#2 RUNNER UP

PictureThis
PictureThis is praised for its reliable plant identification and comprehensive care tips. Users find it helpful for both identifying plants and diagnosing plant health issues, although some users report occasional inaccuracies in diagnosis.

#3 Straggler

RHS Grow - Plant & Garden Care
RHS Grow receives mixed feedback, with users appreciating the wealth of gardening knowledge and resources available, but expressing frustration over the app's subscription model and technical issues. Some users find the app's features valuable, while others are disappointed by the paywall and glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PlantSnap
#1 Users Choice
PlantSnap receives overwhelmingly positive feedback for its ease of use, accuracy in plant identification, and user-friendly interface. Users appreciate the app's ability to quickly identify plants and provide detailed information, making it a favorite among plant enthusiasts and nature lovers.
PictureThis
#2 Runner-up
PictureThis is praised for its reliable plant identification and comprehensive care tips. Users find it helpful for both identifying plants and diagnosing plant health issues, although some users report occasional inaccuracies in diagnosis.
RHS Grow - Plant & Garden Care
#3 Straggler
RHS Grow receives mixed feedback, with users appreciating the wealth of gardening knowledge and resources available, but expressing frustration over the app's subscription model and technical issues. Some users find the app's features valuable, while others are disappointed by the paywall and glitches.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated by the lack of clarity regarding the app's subscription model, leading to unexpected charges after registration. A user expressed disappointment after realizing the app required a subscription post-registration, despite initial impressions of it being free.
I thought the app was free, but after registering, I found out I had to pay for a subscription.
Plant Database Gaps
The app's plant database is incomplete, with users unable to find profiles for common plants, which diminishes the app's utility. One user noted that even common plants purchased from RHS were not listed in the app.
I tried to find common plants I bought from RHS, but they weren't listed in the app.
Technical Issues
Frequent app crashes and freezing issues are causing significant user dissatisfaction, impacting the overall user experience. A user reported that the app frequently crashes and freezes, making it difficult to use.
The app keeps crashing and freezing, making it unusable.
Limited Free Features
The free version of the app offers limited functionality, leading to user dissatisfaction as they feel compelled to pay for essential features. A user mentioned that the app is mostly paywalled, with little available for free.
There's not much available unless you pay; the free version is very limited.
Inadequate Customer Support
Users are experiencing difficulties in resolving app-related issues due to limited customer support options, leading to unresolved problems. One user struggled to get help with a login issue due to the lack of direct support channels.
I couldn't resolve my login issue because customer support is only available via email.
Device Compatibility Issues
The app's interface does not adapt well to different screen sizes, making it difficult to use on certain devices. A user complained that the app's features do not resize properly on their iPhone screen.
The app doesn't resize to fit my iPhone screen, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated by the lack of clarity regarding the app's subscription model, leading to unexpected charges after registration. A user expressed disappointment after realizing the app required a subscription post-registration, despite initial impressions of it being free.
Plant Database Gaps
The app's plant database is incomplete, with users unable to find profiles for common plants, which diminishes the app's utility. One user noted that even common plants purchased from RHS were not listed in the app.
Technical Issues
Frequent app crashes and freezing issues are causing significant user dissatisfaction, impacting the overall user experience. A user reported that the app frequently crashes and freezes, making it difficult to use.
Limited Free Features
The free version of the app offers limited functionality, leading to user dissatisfaction as they feel compelled to pay for essential features. A user mentioned that the app is mostly paywalled, with little available for free.
Inadequate Customer Support
Users are experiencing difficulties in resolving app-related issues due to limited customer support options, leading to unresolved problems. One user struggled to get help with a login issue due to the lack of direct support channels.
Device Compatibility Issues
The app's interface does not adapt well to different screen sizes, making it difficult to use on certain devices. A user complained that the app's features do not resize properly on their iPhone screen.

Quotes of the week

Hear from some of the most impactful users to drive changes

The plant identifier app is clunky to use and didn’t manage to correctly identify many of the plants. Some of the plants I bought from the garden centre weren’t available to add in the app. It’s a shame that it’s so expensive, otherwise I might have persevered.
Kateshephard
I have used a few plant identifier apps but this one is the best. I know it costs to use it but it is well worth the few pounds a month for the accuracy of its identification and the fabulous information it provides about the plant, growing conditions, height and width, possible pests and diseases etc.
CMAC086
I downloaded this app after seeing it promoted at Wisley. Only AFTER it was downloaded did I see that you need to pay, even if you are a member. I have now deleted it as I can access a lot of this advice from my members website.
FloraTed

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The quotes of the week

Hear from some of the most impactful users to drive changes
The plant identifier app is clunky to use and didn’t manage to correctly identify many of the plants. Some of the plants I bought from the garden centre weren’t available to add in the app. It’s a shame that it’s so expensive, otherwise I might have persevered.
Candice Wu
App Store
I have used a few plant identifier apps but this one is the best. I know it costs to use it but it is well worth the few pounds a month for the accuracy of its identification and the fabulous information it provides about the plant, growing conditions, height and width, possible pests and diseases etc.
Kelly Williams
Google Play
I downloaded this app after seeing it promoted at Wisley. Only AFTER it was downloaded did I see that you need to pay, even if you are a member. I have now deleted it as I can access a lot of this advice from my members website.
Koray Okumus
Google Play

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