Revolut ＜18

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Revolut ＜18's key feedback

App Crashes

Several users report that the app frequently crashes or fails to open, requiring reinstallation or causing login issues. This affects approximately 5% of users, leading to frustration and inconvenience.

The app keeps crashing after a while, and I have to reinstall it repeatedly.

Country Availability

Many users are frustrated by the app's limited availability in certain countries, particularly in Africa and Asia. This issue affects around 10% of users who are unable to use the app due to their location.

I can't use the app because my country, Nigeria, is not listed.

Login and Verification Issues

Users experience difficulties with logging in and verifying their accounts, often due to issues with receiving verification codes or linking with a parent's account. This affects about 7% of users, hindering their ability to access their accounts.

I can't log in because the app won't send me the verification code.

Money Transfer Problems

Some users report issues with money transfers, such as not receiving funds sent by others or being unable to send money to non-Revolut users. This affects approximately 6% of users, causing significant inconvenience.

My aunt tried to send me £50, but I didn't receive it, even after multiple attempts.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

GoHenry

GoHenry receives mixed feedback, with users praising its educational value and ease of use for children, but criticizing its high fees and customer service issues. Many appreciate the app's ability to teach money management, while others are frustrated by technical glitches and account management problems.

#2 RUNNER UP

Revolut ＜18

Revolut <18 garners mixed reviews, with users appreciating its user-friendly interface and customization options, but expressing frustration over age restrictions and limited features compared to the main app. Some users report issues with account verification and transaction limitations, while others find it a great tool for managing money.

#3 Straggler

Greenlight

Greenlight is generally well-received for its comprehensive parental controls and educational features, allowing parents to teach their children about financial responsibility. However, some users mention occasional technical issues and express concerns about the subscription cost.

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Nuggets

Major Highlights of the Week

App Crashes

Users experience frequent app crashes, requiring reinstallation to function properly. This disrupts the user experience and may lead to frustration and app abandonment.

The app keeps crashing after a while, and I have to re-download it repeatedly.

Country Availability

The app is not available in several countries, leading to user dissatisfaction and missed market opportunities. Users from countries like India, Canada, and Nigeria express frustration over the app's unavailability.

Why is this in India when people in India can't use it? It's useless.

Verification Issues

Users face difficulties with verification processes, such as not receiving verification codes or being unable to log in. This hinders account access and can deter continued use.

I can't log in because the app won't send me the verification code after multiple attempts.

Card Delivery Delays

There are significant delays in card delivery, with some users waiting months without receiving their cards. This affects user trust and the ability to fully utilize the app's features.

My child card did not arrive, and it's been two months since I ordered it.

Limited Features

The app lacks features available in the standard Revolut app, such as currency exchange and sending money to non-Revolut users. This limitation frustrates users who expect more comprehensive banking capabilities.

This is a very abridged version of Revolut with fewer features than expected.

Parental Control Frustrations

The requirement for parental approval for many actions frustrates older teens who seek more financial independence. This can lead to dissatisfaction among users who feel overly restricted.

It's not normal for 16-17-year-olds to be completely dependent on parents for financial actions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

Users experience frequent app crashes, requiring reinstallation to function properly. This disrupts the user experience and may lead to frustration and app abandonment.

Country Availability

Verification Issues

Users face difficulties with verification processes, such as not receiving verification codes or being unable to log in. This hinders account access and can deter continued use.

Card Delivery Delays

There are significant delays in card delivery, with some users waiting months without receiving their cards. This affects user trust and the ability to fully utilize the app's features.

Limited Features

Parental Control Frustrations

The requirement for parental approval for many actions frustrates older teens who seek more financial independence. This can lead to dissatisfaction among users who feel overly restricted.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for teaching kids about money management, but it's frustrating that you can't send money to non-Revolut users. It would be helpful if this feature was available with parental approval.

Matthew Dooley

I love the app for its ease of use and customization options, but it keeps crashing and logging me out, which is really annoying. Please fix these bugs to improve the user experience.

Fluid_dubzzz

Revolut <18 is a fantastic app for kids to learn about saving and spending money, but it's disappointing that you can't add the card to Google Pay until you're 16. It would be great if this restriction could be reconsidered.

Ryan Kayden

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love the app for its ease of use and customization options, but it keeps crashing and logging me out, which is really annoying. Please fix these bugs to improve the user experience.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Revolut ＜18

Top Insights This Week

App Crashes

Country Availability

Login and Verification Issues

Money Transfer Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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