Revolut <18

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Revolut <18

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Revolut <18's key feedback

1

Login Issues

A significant number of users report difficulties logging into their accounts, with issues such as incorrect password prompts and app crashes. Approximately 10% of users seem to be affected by this problem, leading to frustration and inability to access their funds.

I have reset my password like 8 times and I still can’t get in, I had to stop using the app.

2

Card Delivery Delays

Users frequently mention delays in receiving their physical cards, with some waiting for months without resolution. This issue affects around 5% of users, causing inconvenience and dissatisfaction as they are unable to fully utilize the app's features.

My child card did not arrive. I tried to order it again, and I even paid to come faster, but it still didn't arrive.

3

Country Availability

Many users express frustration over the app's limited availability in certain countries, preventing them from using the service. This affects about 7% of users, particularly those in regions like India and Nigeria, who are unable to create accounts.

Why is this in India when people in India can't use it? Then it's useless.

4

Transaction Failures

Some users experience issues with transactions not going through, despite having sufficient funds. This affects approximately 6% of users, leading to concerns about the app's reliability for financial transactions.

My aunt tried to send £50 to my Revolut but I didn’t receive it all I got was a notification but when I check there was nothing there.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FamZoo
FamZoo receives overwhelmingly positive feedback for its ease of use and effectiveness in teaching kids financial responsibility. Users appreciate the app's features like automatic savings, chore tracking, and excellent customer service, which is often praised for its promptness and personal touch.

#2 RUNNER UP

Revolut <18
Revolut <18 garners mixed reviews, with users praising its ease of use and customization options for young users. However, some users express frustration with the app's restrictions and limitations, such as the need for parental approval and issues with card delivery and activation.

#3 Straggler

GoHenry
GoHenry receives mixed feedback, with users appreciating its educational value and ease of use for managing children's finances. However, some users report issues with card reliability and customer service, as well as concerns about unexpected fees and transaction delays.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FamZoo
#1 Users Choice
FamZoo receives overwhelmingly positive feedback for its ease of use and effectiveness in teaching kids financial responsibility. Users appreciate the app's features like automatic savings, chore tracking, and excellent customer service, which is often praised for its promptness and personal touch.
Revolut <18
#2 Runner-up
Revolut <18 garners mixed reviews, with users praising its ease of use and customization options for young users. However, some users express frustration with the app's restrictions and limitations, such as the need for parental approval and issues with card delivery and activation.
GoHenry
#3 Straggler
GoHenry receives mixed feedback, with users appreciating its educational value and ease of use for managing children's finances. However, some users report issues with card reliability and customer service, as well as concerns about unexpected fees and transaction delays.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Delayed Transfers
Users experience significant delays in receiving money transfers, even when confirmations are received. This issue undermines trust in the app's reliability for financial transactions.
My aunt sent £150, but I didn't receive any of it despite getting notifications.
Login Issues
Frequent login problems, including incorrect password errors and app crashes, prevent users from accessing their accounts. This critical flaw disrupts user experience and access to funds.
I reset my password multiple times but still can't log in, making the app unusable.
Country Availability
The app's limited country availability frustrates users who cannot access services due to their location. This restricts potential user growth and market expansion.
I can't use the app because Nigeria is not listed, which is disappointing.
Card Activation Problems
Users face difficulties activating their cards, often due to missing verification emails or app errors. This hinders the onboarding process and user satisfaction.
I haven't received the email to activate my card even after two weeks.
Parental Approval Hurdles
The requirement for parental approval and QR code scanning creates barriers for account setup and management. This process is cumbersome and can prevent timely access to funds.
I can't log in because my parent isn't available to scan the QR code.
Feature Limitations
Users are frustrated by the inability to perform basic banking functions like currency exchange and sending money to non-Revolut users. These limitations reduce the app's utility compared to traditional banking options.
I can't exchange currencies or send money to friends using other banks, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Delayed Transfers
Users experience significant delays in receiving money transfers, even when confirmations are received. This issue undermines trust in the app's reliability for financial transactions.
Login Issues
Frequent login problems, including incorrect password errors and app crashes, prevent users from accessing their accounts. This critical flaw disrupts user experience and access to funds.
Country Availability
The app's limited country availability frustrates users who cannot access services due to their location. This restricts potential user growth and market expansion.
Card Activation Problems
Users face difficulties activating their cards, often due to missing verification emails or app errors. This hinders the onboarding process and user satisfaction.
Parental Approval Hurdles
The requirement for parental approval and QR code scanning creates barriers for account setup and management. This process is cumbersome and can prevent timely access to funds.
Feature Limitations
Users are frustrated by the inability to perform basic banking functions like currency exchange and sending money to non-Revolut users. These limitations reduce the app's utility compared to traditional banking options.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have had Revolut for 8 months now. I just tried to login to my account to see how much money I had and my password didn’t work, I have reset my password like 8 times and I still can’t get in, I had to stop using the app.
AshWood_4
My aunt tried to send £50 to my Revolut but I didn’t receive it all I got was a notification but when I check there was nothing there. She sent £50 two more times after that, adding it all up to £150 but I didn’t receive any of it. Please fix this.
지민 연인
I turned 16 a few days ago and on the junior app it says I can switch to the main app. I follow the steps it tells me to do on the main app but the main app says ‘There is a different app for u18s’ I am really confused and would like guidance.
H4MZ786

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I have had Revolut for 8 months now. I just tried to login to my account to see how much money I had and my password didn’t work, I have reset my password like 8 times and I still can’t get in, I had to stop using the app.
Candice Wu
App Store
My aunt tried to send £50 to my Revolut but I didn’t receive it all I got was a notification but when I check there was nothing there. She sent £50 two more times after that, adding it all up to £150 but I didn’t receive any of it. Please fix this.
Kelly Williams
Google Play
I turned 16 a few days ago and on the junior app it says I can switch to the main app. I follow the steps it tells me to do on the main app but the main app says ‘There is a different app for u18s’ I am really confused and would like guidance.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore