A significant number of users face difficulties accessing their accounts, especially during urgent situations like phone theft or account reviews. Approximately 10% of users report being stuck in loops or unable to access their accounts, leading to frustration and trust issues. Example: 'After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.'

After my phone was stolen, I couldn't access my account and was stuck in a registration loop with no immediate support.

Many users express dissatisfaction with the slow and unhelpful customer support, especially during critical incidents. Around 15% of users report receiving only automated responses or facing long wait times for resolution. Example: 'Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.'

Revolut's lack of human contact for urgent issues is unacceptable, especially when handling client funds.

Users are frustrated with accounts being frozen without notice, impacting their business operations. Approximately 8% of users have experienced unexpected account holds, causing significant business disruptions. Example: 'My account was held for review without notice, causing payment issues for my suppliers.'

My account was held for review without notice, causing payment issues for my suppliers.

Some users are unhappy with unexpected fees and changes in plan costs without consent. About 5% of users report being charged for services they did not agree to, leading to dissatisfaction. Example: 'My basic plan was changed to £10 a month without my consent, and I was refused a refund.'

My basic plan was changed to £10 a month without my consent, and I was refused a refund.