PlayMetrics

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of PlayMetrics's key feedback

Login Issues

A significant number of users experience persistent login issues, including being logged out frequently and facing authentication errors. Approximately 30% of users report these problems, which disrupt their ability to use the app effectively.

I have to log in every time I open the app, which is very frustrating.

Notification Problems

Users frequently report that notifications do not clear or do not appear at all, making it difficult to stay updated on important team communications. This issue affects about 25% of users, leading to missed messages and updates.

Notifications don't work, so I miss important updates from my team.

App Crashes

The app is prone to crashing, especially when interacting with notifications or attempting to open it, affecting around 20% of users. This instability makes it unreliable for managing team activities.

The app crashes every time I try to open it, making it unusable.

User Interface Challenges

Many users find the app's interface clunky and outdated, with navigation issues and poor design choices that hinder usability. Approximately 15% of users express dissatisfaction with the app's UI, comparing it unfavorably to competitors.

The app's interface is confusing and feels very outdated, making it hard to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TeamSnap

TeamSnap receives mixed reviews, with users appreciating its functionality for managing sports teams but expressing frustration over intrusive ads and poor customer service. Many users find the app buggy and difficult to navigate, with frequent login issues and a lack of intuitive design.

#2 RUNNER UP

SportsEngine

SportsEngine is criticized for its overwhelming ads and poor user experience, with users reporting issues with account setup and data privacy concerns. While some appreciate its scheduling features, the app's intrusive advertising and lack of user-friendly design overshadow its benefits.

#3 Straggler

PlayMetrics

PlayMetrics receives mixed feedback, with users praising its comprehensive features for sports management but criticizing its buggy app performance and frequent login issues. Many users find the app difficult to use, with complaints about its slow loading times and poor communication tools.

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Nuggets

Major Highlights of the Week

Users experience persistent login problems, including frequent logouts and token errors, which disrupt app usability. This issue is exacerbated by the lack of a 'remember me' feature, forcing users to repeatedly enter credentials.

I have to log in every time I open the app, which is frustrating.

Notification Failures

The app fails to clear notification badges and does not consistently deliver push notifications, leading to missed critical updates. This undermines the app's core communication functionality.

Notifications don't clear or show up, making it hard to track new messages.

App Crashes

Frequent app crashes and loading issues prevent users from accessing essential features, causing significant frustration. These stability issues are particularly prevalent on Android devices.

The app crashes every time I try to open it, making it unusable.

User Interface Problems

The app's interface is outdated and non-intuitive, with navigation inconsistencies and poor design choices that hinder user experience. Users find the UI clunky and difficult to navigate.

The UI feels like it's from the early 2000s and is hard to use.

Calendar Sync Issues

The app's calendar sync functionality is unreliable, particularly on Android devices, complicating schedule management for users. This lack of integration with external calendars is a major drawback.

Calendar sync doesn't work, making it hard to keep track of schedules.

Messaging Limitations

The messaging feature lacks basic functionalities such as editing messages, deleting sent emails, and marking messages as read, which diminishes its effectiveness for team communication.

I can't edit or delete messages, which is very limiting.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Failures

The app fails to clear notification badges and does not consistently deliver push notifications, leading to missed critical updates. This undermines the app's core communication functionality.

App Crashes

Frequent app crashes and loading issues prevent users from accessing essential features, causing significant frustration. These stability issues are particularly prevalent on Android devices.

User Interface Problems

The app's interface is outdated and non-intuitive, with navigation inconsistencies and poor design choices that hinder user experience. Users find the UI clunky and difficult to navigate.

Calendar Sync Issues

The app's calendar sync functionality is unreliable, particularly on Android devices, complicating schedule management for users. This lack of integration with external calendars is a major drawback.

Messaging Limitations

The messaging feature lacks basic functionalities such as editing messages, deleting sent emails, and marking messages as read, which diminishes its effectiveness for team communication.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very useful for managing schedules and communication, but the inability to update my child's status for games or practices on the same day is frustrating. This feature would make the app much more parent-friendly.

AlwaysOnTheSideline

The app's chat feature is lacking; font size is too small, scrolling is clunky, and there's no way to edit messages or group chats. These basic issues need fixing to improve communication efficiency.

wardfenwick

PlayMetrics is a good sports management system, but the app is fatally buggy with login issues and connectivity problems, making it unreliable for accessing game information.

Adam Martin

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app's chat feature is lacking; font size is too small, scrolling is clunky, and there's no way to edit messages or group chats. These basic issues need fixing to improve communication efficiency.

Kelly Williams

Google Play

PlayMetrics is a good sports management system, but the app is fatally buggy with login issues and connectivity problems, making it unreliable for accessing game information.

Koray Okumus

Google Play

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User Experience Report

Report Date

PlayMetrics

Top Insights This Week

Login Issues

Notification Problems

App Crashes

User Interface Challenges

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts