PlayMetrics

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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PlayMetrics

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of PlayMetrics's key feedback

1

Login Issues

A significant number of users, approximately 30%, report persistent login issues, including token errors and being logged out frequently, which disrupts their ability to use the app effectively. This problem is exacerbated by the lack of a 'remember me' feature, forcing users to re-enter credentials repeatedly.

The app constantly logs me out, and I have to re-enter my credentials every time I open it.

2

Poor User Interface

Around 25% of users find the app's interface clunky and outdated, making navigation difficult and frustrating. The design does not align with modern app standards, leading to confusion and inefficiency, especially when compared to competitors like TeamSnap.

The interface is confusing and feels outdated, making it hard to find what I need.

3

Notification Failures

Approximately 20% of users experience issues with notifications, either not receiving them at all or finding them difficult to clear. This leads to missed communications and important updates, which is particularly problematic for managing team activities.

I don't receive notifications even though they are enabled, causing me to miss important updates.

4

Event and Attendance Management

About 15% of users report difficulties with managing events and attendance, such as duplicate events, inability to update attendance on the day of the event, and confusion over event cancellations. These issues create uncertainty and inconvenience for users trying to coordinate schedules.

I can't update attendance on the day of the event, which is frustrating when plans change last minute.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TeamSnap
TeamSnap is generally well-received for its ease of use and comprehensive features, such as scheduling and communication. However, some users have reported issues with notifications and the app's responsiveness, particularly after updates.

#2 RUNNER UP

SportsEngine
SportsEngine is praised for its organizational capabilities and ease of use, especially for managing multiple teams. Nonetheless, users have experienced frequent crashes and glitches, particularly on Android devices, which detracts from the overall experience.

#3 Straggler

PlayMetrics
PlayMetrics receives mixed feedback, with users appreciating its comprehensive features for club management but criticizing its user interface and frequent technical issues. Many users find the app clunky and difficult to navigate, especially on mobile devices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TeamSnap
#1 Users Choice
TeamSnap is generally well-received for its ease of use and comprehensive features, such as scheduling and communication. However, some users have reported issues with notifications and the app's responsiveness, particularly after updates.
SportsEngine
#2 Runner-up
SportsEngine is praised for its organizational capabilities and ease of use, especially for managing multiple teams. Nonetheless, users have experienced frequent crashes and glitches, particularly on Android devices, which detracts from the overall experience.
PlayMetrics
#3 Straggler
PlayMetrics receives mixed feedback, with users appreciating its comprehensive features for club management but criticizing its user interface and frequent technical issues. Many users find the app clunky and difficult to navigate, especially on mobile devices.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience frequent login failures due to token and authentication errors, causing significant frustration and hindering app usability. This issue is exacerbated by the app's inability to remember user credentials, requiring repeated logins.
I can't log in without errors, and it never remembers my credentials.
Notification Failures
The app's notification system is unreliable, leading to missed messages and updates, which is critical for timely communication in sports management. Users report that notifications either do not appear or fail to clear, causing confusion and inefficiency.
Notifications don't work, so I miss important updates.
Calendar Sync Problems
The app struggles with calendar synchronization, particularly on Android devices, preventing users from effectively managing schedules. This lack of integration with external calendars like Google Calendar is a significant drawback for users.
Calendar sync doesn't work on Android, making schedule management difficult.
User Interface Confusion
The app's interface is described as clunky and unintuitive, with users finding it difficult to navigate and locate essential features. This poor design leads to a frustrating user experience, especially when compared to competitors like TeamSnap.
Attendance Tracking Issues
The attendance tracking feature is problematic, with users unable to mark attendance close to event times, leading to inaccurate records. This limitation is particularly frustrating for parents and coaches who need real-time updates.
I can't update attendance on the day of the event, which is very inconvenient.
App Stability Concerns
Frequent crashes and loading issues plague the app, making it unreliable for users who need consistent access to team information. These stability problems are particularly prevalent on Android devices, affecting overall user satisfaction.
The app crashes often and won't load properly on my Android phone.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience frequent login failures due to token and authentication errors, causing significant frustration and hindering app usability. This issue is exacerbated by the app's inability to remember user credentials, requiring repeated logins.
Notification Failures
The app's notification system is unreliable, leading to missed messages and updates, which is critical for timely communication in sports management. Users report that notifications either do not appear or fail to clear, causing confusion and inefficiency.
Calendar Sync Problems
The app struggles with calendar synchronization, particularly on Android devices, preventing users from effectively managing schedules. This lack of integration with external calendars like Google Calendar is a significant drawback for users.
User Interface Confusion
The app's interface is described as clunky and unintuitive, with users finding it difficult to navigate and locate essential features. This poor design leads to a frustrating user experience, especially when compared to competitors like TeamSnap.
Attendance Tracking Issues
The attendance tracking feature is problematic, with users unable to mark attendance close to event times, leading to inaccurate records. This limitation is particularly frustrating for parents and coaches who need real-time updates.
App Stability Concerns
Frequent crashes and loading issues plague the app, making it unreliable for users who need consistent access to team information. These stability problems are particularly prevalent on Android devices, affecting overall user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for tracking games and practices, but it falls short on the chat/messaging side. Our club relies on the messaging feature for communications, which causes lots of problems due to bugs and a terrible experience.
jrohlfing
Week of May 27th, 2025
The app is clunky and cumbersome, with no way to display game schedules starting on Sunday. The email system is frustrating, and there's no way to access the help desk due to an infinite login cycle.
Henry Newell
Week of May 27th, 2025
The app is not user-friendly and has many issues, like not syncing with Android phones and being slow to load. It's frustrating that our team switched from a better app to this one.
Mr O'Brien
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for tracking games and practices, but it falls short on the chat/messaging side. Our club relies on the messaging feature for communications, which causes lots of problems due to bugs and a terrible experience.
Candice Wu
App Store
The app is clunky and cumbersome, with no way to display game schedules starting on Sunday. The email system is frustrating, and there's no way to access the help desk due to an infinite login cycle.
Kelly Williams
Google Play
The app is not user-friendly and has many issues, like not syncing with Android phones and being slow to load. It's frustrating that our team switched from a better app to this one.
Koray Okumus
Google Play

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