Resy

User Experience Report

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Resy

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Resy's key feedback

1

Reservation Limitations

A significant number of users, approximately 15%, are frustrated by the inability to make multiple reservations for different venues on the same night, which limits their ability to plan a full evening out. This issue is particularly problematic for those who enjoy having drinks at one place and dinner at another.

The app doesn't let me book drinks at a cocktail bar and then dinner 2.5 hours later.

2

Confusing Interface

Around 20% of users find the app's interface confusing and difficult to navigate, with issues such as unclear graphics, a non-intuitive layout, and a cumbersome reservation process. This complexity makes it challenging for users to find and book reservations efficiently.

The website is confusing, with too many graphics and a calendar that only shows dots.

3

Accessibility Issues

Approximately 10% of users, including those with disabilities, report significant accessibility issues with the app, such as problems with VoiceOver functionality and a lack of adherence to web content accessibility guidelines, making it difficult for them to use the app effectively.

As a blind user, I face numerous issues with VoiceOver when trying to use the app.

4

Security and Cancellation Concerns

About 12% of users are concerned about security and cancellation policies, including unexpected cancellation fees and the app's handling of personal information, which they find to be unclear and potentially predatory.

The app charges large cancellation fees without clear confirmation steps, which feels predatory.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Yelp Reservations
Yelp Reservations receives mixed feedback, with users praising its ability to provide diverse dining options and helpful reviews. However, many users express frustration with technical issues, such as app crashes and forced app usage for waitlists, which detract from the overall experience.

#2 RUNNER UP

Resy
Resy garners mixed reviews, with users appreciating its ease of use and ability to discover new restaurants. However, many users criticize its user interface, frequent glitches, and issues with reservation management, leading to a frustrating experience for some.

#3 Straggler

OpenTable
OpenTable is generally well-regarded for its user-friendly interface and reliable reservation system. However, some users report issues with app updates, glitches, and limited mobile functionality, which can hinder the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Yelp Reservations
#1 Users Choice
Yelp Reservations receives mixed feedback, with users praising its ability to provide diverse dining options and helpful reviews. However, many users express frustration with technical issues, such as app crashes and forced app usage for waitlists, which detract from the overall experience.
Resy
#2 Runner-up
Resy garners mixed reviews, with users appreciating its ease of use and ability to discover new restaurants. However, many users criticize its user interface, frequent glitches, and issues with reservation management, leading to a frustrating experience for some.
OpenTable
#3 Straggler
OpenTable is generally well-regarded for its user-friendly interface and reliable reservation system. However, some users report issues with app updates, glitches, and limited mobile functionality, which can hinder the overall experience.

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Nuggets

Major Highlights of the Week

Multiple Reservations
Users are frustrated by the inability to make multiple reservations for different venues on the same night, limiting their ability to plan a full evening out. This restriction is seen as a significant limitation compared to competitors like OpenTable.
I can't book drinks at a cocktail bar and then dinner 2.5 hours later in one app.
Accessibility Issues
The app's design and functionality are not accessible for users with disabilities, particularly those relying on screen readers like VoiceOver. This oversight makes it difficult for visually impaired users to navigate and use the app effectively.
As a blind user, I face numerous issues with VoiceOver when trying to use the app.
Security Overkill
Excessive security measures, such as unnecessary security codes, are seen as cumbersome and unnecessary for a reservation app, detracting from the user experience. Users feel these measures are more about appearance than actual security needs.
Why the security codes for making a reservation? It's absurd and unnecessary.
Notification System Flaws
The notification system is unreliable, often failing to alert users when a table becomes available, which undermines the app's core functionality. Users are frustrated by having to manually check for availability instead of receiving timely notifications.
Half the time, Resy doesn’t send a notification when a table I’ve set a notify for opens up.
Cancellation Fee Transparency
The app lacks clear communication regarding cancellation fees, which are often hidden in fine print, leading to unexpected charges for users. This lack of transparency is perceived as a predatory practice, damaging user trust.
Cancellation fees are hidden in the fine print, leading to unexpected charges.
Account Management Frustrations
Users experience significant difficulties with account management, including issues with logging in, resetting passwords, and updating account information. These challenges create a barrier to using the app effectively.
I couldn't access my account due to an inactive email and got locked out after multiple attempts.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Multiple Reservations
Users are frustrated by the inability to make multiple reservations for different venues on the same night, limiting their ability to plan a full evening out. This restriction is seen as a significant limitation compared to competitors like OpenTable.
Accessibility Issues
The app's design and functionality are not accessible for users with disabilities, particularly those relying on screen readers like VoiceOver. This oversight makes it difficult for visually impaired users to navigate and use the app effectively.
Security Overkill
Excessive security measures, such as unnecessary security codes, are seen as cumbersome and unnecessary for a reservation app, detracting from the user experience. Users feel these measures are more about appearance than actual security needs.
Notification System Flaws
The notification system is unreliable, often failing to alert users when a table becomes available, which undermines the app's core functionality. Users are frustrated by having to manually check for availability instead of receiving timely notifications.
Cancellation Fee Transparency
The app lacks clear communication regarding cancellation fees, which are often hidden in fine print, leading to unexpected charges for users. This lack of transparency is perceived as a predatory practice, damaging user trust.
Account Management Frustrations
Users experience significant difficulties with account management, including issues with logging in, resetting passwords, and updating account information. These challenges create a barrier to using the app effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

Resy's app makes finding restaurant reservations harder than it should be. Unlike the desktop version, the mobile app forces you to search day-by-day instead of letting you see all available openings for a specific venue at once. This is annoying, especially when you want to plan flexibly or are open to different dates.
dmjunkie
I had a reservation that was automatically canceled through the Resy app after booking another reservation for the same day. The app showed the reservation as canceled and never sent me any notifications or reminders. Despite this, the restaurant charged me a $50 no-show fee because Resy never actually sent them the cancellation.
ValerieKantueva
Hard pressed to think of an app I am resigned to using more often against my will than Resy. The list of mostly UX-related complaints I have against this godforsaken app is endless but I’ll just list my top ones, in the event that a Resy employee with any say over the matter happens to come across this desperate plea for improvement.
Sphama

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The quotes of the week

Hear from some of the most impactful users to drive changes
Resy's app makes finding restaurant reservations harder than it should be. Unlike the desktop version, the mobile app forces you to search day-by-day instead of letting you see all available openings for a specific venue at once. This is annoying, especially when you want to plan flexibly or are open to different dates.
Candice Wu
App Store
I had a reservation that was automatically canceled through the Resy app after booking another reservation for the same day. The app showed the reservation as canceled and never sent me any notifications or reminders. Despite this, the restaurant charged me a $50 no-show fee because Resy never actually sent them the cancellation.
Kelly Williams
Google Play
Hard pressed to think of an app I am resigned to using more often against my will than Resy. The list of mostly UX-related complaints I have against this godforsaken app is endless but I’ll just list my top ones, in the event that a Resy employee with any say over the matter happens to come across this desperate plea for improvement.
Koray Okumus
Google Play

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