Rent. Apartments and Homes

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Rent. Apartments and Homes's key feedback

Scam Listings

A significant number of users report encountering scam listings on the app, where properties are falsely advertised, leading to financial loss and frustration. Approximately 20% of users have mentioned issues related to scams or fraudulent listings.

I reached out to over 25 properties on this app and all of them were scams.

Notification Overload

Users are frustrated with the excessive and irrelevant push notifications that cannot be easily turned off, leading to a poor user experience. This issue affects around 10% of users who have expressed dissatisfaction with notification settings.

Useless spam push notifications that you can't turn off without disabling all notifications.

Search Functionality Issues

Many users find the search functionality inadequate, as it often fails to save filters or provide relevant results, making it difficult to find suitable listings. Approximately 15% of users have reported problems with the search and filter features.

Unable to change city search. Keeps going back to the first city I looked at even though I changed it.

Poor Customer Support

Users have expressed frustration with the lack of responsive customer support, making it difficult to resolve issues or get assistance when needed. This affects about 5% of users who have attempted to contact support without success.

I have tried to get in touch with a real person and not some virtual response voice.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Rent. Apartments and Homes

Rent. Apartments and Homes receives mixed feedback. Users appreciate its ease of use, helpfulness in finding affordable rentals, and the variety of listings. However, some users report issues with app crashes, inaccurate listings, and synchronization problems with the website.

#2 RUNNER UP

Zillow Rentals

Zillow Rentals is praised for its comprehensive listings and ease of use, but users express frustration with technical issues such as app crashes, inaccurate listings, and poor customer support. Many users also dislike the app's tendency to interrupt audio playback.

#3 Straggler

Realtor.com Rentals

Realtor.com Rentals is criticized for its recent updates that cause the app to default to the user's current location, making it difficult to search in other areas. Users find this feature frustrating and have reported issues with the app's responsiveness and accuracy.

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Nuggets

Major Highlights of the Week

Scam Listings

Numerous users have encountered fraudulent listings, leading to scams where they are asked for payments before viewing properties. This undermines trust in the platform and suggests a need for stricter verification processes.

I reached out to over 25 properties on this app and all of them were scams.

Notification Overload

Users are frustrated with excessive and irrelevant push notifications that cannot be easily turned off, leading to app deletions. This indicates a need for more customizable notification settings.

Useless spam push notifications that you can't turn off without disabling all notifications.

Search Limitations

The app's search functionality is limited, forcing users to specify exact cities and preventing broader area searches, which frustrates users looking for flexibility. Enhancing search capabilities could improve user satisfaction.

You can’t search an area broadly. You must provide a specific city or town.

Filter Issues

Users report that the app's filters do not work effectively, often returning no results or irrelevant listings, which complicates the search process. Improving filter accuracy and functionality is crucial.

Looking for a place with filters. As soon as you put one or two filters on, your search is non-existent.

Customer Support Gaps

There is a significant lack of responsive customer support, with users unable to reach real people for assistance, leading to unresolved issues and dissatisfaction. Enhancing customer support channels is necessary.

I have tried to get in touch with a real person and not some virtual response voice.

Listing Inaccuracies

Users frequently encounter listings with incorrect or misleading information, such as false pricing or unavailable properties, which diminishes the app's reliability. Ensuring accurate and up-to-date listings is essential.

Properties are fake and do not fit description.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Listings

Notification Overload

Users are frustrated with excessive and irrelevant push notifications that cannot be easily turned off, leading to app deletions. This indicates a need for more customizable notification settings.

Search Limitations

Filter Issues

Customer Support Gaps

Listing Inaccuracies

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with fake listings that scammers have put up. Highly recommend Google searching the addresses that are posted to see if they are listed elsewhere. Out of 4 places I clicked on, none of them were listed anywhere else which is a red flag.

A Google user

I reached out to over 25 properties on this app and all of them were scams. Not worth your time downloading. It was at least easy to report the listings.

Rach2220

The app has a horrible interface and overall interactions. Tapping a listing removes the ability to tap it again unless you go in list view. Tapping on a picture just brings up a list of pictures but not the one you were looking at.

thomasalmq01

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I reached out to over 25 properties on this app and all of them were scams. Not worth your time downloading. It was at least easy to report the listings.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Rent. Apartments and Homes

Top Insights This Week

Scam Listings

Notification Overload

Search Functionality Issues

Poor Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts