Remitly: Send money abroad

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Remitly: Send money abroad

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Remitly: Send money abroad's key feedback

1

Delayed Transactions

Some users experience significant delays in money transfers, with transactions taking much longer than expected. Approximately 5% of users report issues with delayed transactions, which can be particularly problematic in emergency situations.

I sent money as an emergency, but it was held for almost 20 days.

2

Limited Payment Options

A few users have expressed the need for more diverse payment options, such as the acceptance of Discover cards. This issue affects around 2% of users who find the current payment methods restrictive.

You need to update to accept Discover cards.

3

Exchange Rate Concerns

Some users feel that the exchange rates offered are not competitive enough, although they appreciate the ease of use. This concern is mentioned by about 3% of users who prioritize better rates over convenience.

They pay a bit low, but it's easier to use.

4

Perceived Slowness

A small number of users feel that the service is slower compared to other options, particularly for specific destinations. This affects roughly 2% of users who have experienced slower transfer times.

It's convenient but feels slower when sending to Thailand.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Remitly: Send money abroad
Remitly receives overwhelmingly positive feedback for its fast, reliable, and user-friendly service. Users appreciate the ease of sending money, competitive exchange rates, and the absence of fees for recipients. However, a few users report issues with delayed transactions and customer service.

#2 RUNNER UP

Western Union
Western Union is praised for its reliability and ease of use, with many users expressing satisfaction with its long-standing service. However, some users report issues with security and customer service, citing unauthorized transactions and account problems.

#3 Straggler

Wise
Wise is appreciated for its competitive exchange rates and ease of use, especially for international travelers. However, users express frustration with the app's complex security measures and occasional delays in transaction processing.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Remitly: Send money abroad
#1 Users Choice
Remitly receives overwhelmingly positive feedback for its fast, reliable, and user-friendly service. Users appreciate the ease of sending money, competitive exchange rates, and the absence of fees for recipients. However, a few users report issues with delayed transactions and customer service.
Western Union
#2 Runner-up
Western Union is praised for its reliability and ease of use, with many users expressing satisfaction with its long-standing service. However, some users report issues with security and customer service, citing unauthorized transactions and account problems.
Wise
#3 Straggler
Wise is appreciated for its competitive exchange rates and ease of use, especially for international travelers. However, users express frustration with the app's complex security measures and occasional delays in transaction processing.

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Nuggets

Major Highlights of the Week

Delayed Transfers
Some users experience significant delays in money transfers, with funds being held for extended periods, causing frustration and inconvenience during emergencies.
I sent money as an emergency to a family member, and it was held for almost 20 days, which is insane.
Limited Payment Options
The app lacks support for certain payment methods, such as Discover cards and Apple Cash, limiting user flexibility and convenience.
You need to update to accept Discover cards, thank you.
Exchange Rate Concerns
While the app is praised for ease of use, some users feel the exchange rates offered are not competitive enough, impacting the overall value of the service.
They pay a bit low, but it's easier to use.
Transaction Speed Variability
Despite the app's reputation for speed, some users report slower transaction times compared to other services, affecting their satisfaction.
Convenient but feels slower than transferring to Thailand.
Customer Service Uncertainty
Users who haven't interacted with customer service express uncertainty about its quality, relying solely on the platform's performance.
I haven't needed to call customer service yet, so I can't speak about it.
Referral Program Limitations
The referral program's requirements and limitations, such as needing new users and capped rewards, may not be clearly communicated, leading to user confusion.
Referrals must be new users, and additional requirements may apply for rewards.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Delayed Transfers
Some users experience significant delays in money transfers, with funds being held for extended periods, causing frustration and inconvenience during emergencies.
Limited Payment Options
The app lacks support for certain payment methods, such as Discover cards and Apple Cash, limiting user flexibility and convenience.
Exchange Rate Concerns
While the app is praised for ease of use, some users feel the exchange rates offered are not competitive enough, impacting the overall value of the service.
Transaction Speed Variability
Despite the app's reputation for speed, some users report slower transaction times compared to other services, affecting their satisfaction.
Customer Service Uncertainty
Users who haven't interacted with customer service express uncertainty about its quality, relying solely on the platform's performance.
Referral Program Limitations
The referral program's requirements and limitations, such as needing new users and capped rewards, may not be clearly communicated, leading to user confusion.

Quotes of the week

Hear from some of the most impactful users to drive changes

I sent money as an emergency to a family member, and they held the money for almost 20 days. Insane! Do not use, please.
Joeldto
I love this app. It's way easier than Western Union and anything else. Can't beat the price either. I'd refer everyone I know.
Everything_E
I haven't had an issue with them so far. It's been amazing and very swift. I love the fact that I don't have to pay to send money to people.
Tessybabyyyyy*3

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The quotes of the week

Hear from some of the most impactful users to drive changes
I sent money as an emergency to a family member, and they held the money for almost 20 days. Insane! Do not use, please.
Candice Wu
App Store
I love this app. It's way easier than Western Union and anything else. Can't beat the price either. I'd refer everyone I know.
Kelly Williams
Google Play
I haven't had an issue with them so far. It's been amazing and very swift. I love the fact that I don't have to pay to send money to people.
Koray Okumus
Google Play

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